SISWeb Lesson Basics

7/30/2019 SISWeb Lesson Basics

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SIS (Service Information System) WebIncluded in this lesson:

Basic Navigation

Utilities

Highlights

Product

Identification

Summary

Future lessons

planned will cover

Access Methods -

Product ID RequiredandAccess Methods

- Product ID Not

Required.


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Basic NavigationThis is the SIS Main

Menupage. It is theentry point to

access tens of

thousands of

service informationdocuments on

thousands of

Caterpillar products.

Both a CWS(Corporate Web

Security) and a SIS

(Service InformationSystem) user id and

password are

required for access.


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Basic NavigationThe links below the

Additional ServiceInformation banner

open web sites

outside of SIS Web

to access specificreference material.

These references

will not be coveredin this series of

presentations.


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Basic NavigationAll text in orange

are links thatdisplay additional

selections or

informational

documents.

The orange links are

used to get to

information anddrop-down Go To

menus (see next page)

are generally used

to return fromviewing documents.

Not all links are

apparent to all users as

Administrators set userprofiles to restrict the

viewing of certain links.


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Basic NavigationExcept for the Main

Menupage, all SISpages have a Go To

drop-down menu in

the title bar. The Go

To options varywith the page being

viewed. Using this

menu is the most

reliable method toreturn to previously

viewed pages in

SIS Web.

The web browsers

Backbutton isunreliable for going

back to SIS web

pages.


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Basic NavigationMany SIS Web

pages display aBookmark this

page icon which

adds that pages

URL location toFavorites of

Internet Explorer.

Bookmarks are

accessed from IEsFavorites to recall a

page for viewing at

a another time.

Using theAdd to

Favorites command

directly from Internet

Explorers menu does

not work for all SIS

Web pages.


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Basic NavigationIn the title bar, the

orange text to theright ofModelis a

Return to Main

Menulink; it also

indicates theequipment model

of a selected serial

number prefix.

With many models,

SIS requires the

selection of a

configurationoption; options can

be viewed and re-

selected with the

EQUIPMENT link.More details later in

this presentation.


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Basic NavigationMany SIS screens

display twisteesto the left of topics.

Click on a twistee

pointing right to

expand a topic formore detail. A

twistee pointing

down indicates that

it can not be furtherexpanded.

Some information types

are only found at

certain levels of detail

i.e.,parts identification

is only at the lowest

level of detail.

See Navigation topic in

Help for more details.End of this section: Return to Table of Contents


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SIS Web UtilitiesFour utilities that

help make the bestuse of SIS are

grouped together at

the bottom of the

Main Menupage:

Help

Feedback

Release Notes

Preferences


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HelpHelp is a self-help

resource to learnthe tools within

SIS.

Selecting a Helptopic displays

basic information;

often, a short

scenario isincluded as a

practice lesson to

be followed.

Help containsfurther details

regarding many

topics within this

presentation.

Return to Utilities


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FeedbackFeedbackis the

primary method foranyone to inform

Caterpillar of errors

or omissions in SIS

documents.Suggestions for

improvements and

other comments

are welcomed.

Using the Go To drop-

down menu to open a

Feedbackform

captures the identity(URL) of the page

being viewed; this

makes it easier to

resolve issues.

Return to Utilities

l


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Release Notes

Release Notes

provide a brief

description of new

SIS Web functions

and other software

changes.

Return to Utilities

P f


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Preferences

Preferences allow

some customizing

to the display or

functions of SIS.

Preferences Helptopics are available

by scrolling or

paging down to the

lower part of thisscreen.

P f


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Preferences

Setting User

Interface to

Advancedallows

more options for

seeking Caterpillar

service information.

Advancedis the

default setting.

Simplifiedcan beuseful for newer

users of SIS Web or

those who need

fewer options foraccessing SIS Web

information.

P f


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Preferences

A Part Manual

Orientation ofSide

by side displays a

parts graphic to the

side of a parts list;

Top to bottom

displays the

graphic above the

parts list.

One Frame places

the graphic and

parts list within the

same frame;Separate Frames

allows individual

scrolling of the

graphic or list.

P f


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Preferences

Setting Microfiche

to Have the ability

to search for

Microfiche

information allows

the return of the

fiche number and

grid location for

microfiche media

containing legacy

information.

Microfiche is an

Information Type thatonly appears in Basic

Search andAdvanced

Full Text Search; it is

available for older

equipment only.

P f


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Preferences

The Date Format

has a drop-downbox that allows

selecting the

preferred format of

viewing dates.

Some dates in SIS will

still remain in their

original publishedformat.

P f


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Preferences

Part Listoptions:

Select to delete orretain theparts listfile after it has beendownloaded ore-mailed.

Have the ability toselect all the parts

in a consistwilldisplay a one-clickbutton to select allitems listed.

Automaticallyselect parts forCCRautomaticallyhighlights andpopulates thedefault quantitiesofCCRparts.

Preferences


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Preferences

The Language

preference may beselected from adrop-down box. Notall documents will be

available for display inthe chosen language.

The preferreddisplay forUnitof

measure is alsoselectable.

Preferences


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Preferences

If the InterCAP plug-

in has been installedon the PC, selectInterCAP/Micrografxas the default TIFF

Graphics Viewerformany SIS Webgraphics.

The link Graphics

Information andInterCAP/MicrografxPlug-ins provides afull set of directions

to down-load andinstall theplug-in.

An explanation isprovided later in thispresentation under theHighlights topic.

Preferences


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Preferences

Changes to the User

Preferences areactivated by clickingthe Change button.

The Preferencescan be returned totheir original defaultsettings by clickingReset.

Return to Utilities End of this section: Return to Table of Contents

Highlights


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HighlightsHighlights are links

to SIS Web softwarerelated topics:

New Information

Frequently AskedQuestions

Graphics

Information

New Information


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New InformationNew Information

lists the productsand documents

that have been

added to SIS Web

in the last 7 days.

Click on an orange

Serial Number

Prefixlink to selecta new model or an

orange Media

Numberlink to

open a recentlyadded document.

Return to Highlights

Frequently Asked Questions


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Frequently Asked QuestionsFrequently Asked

Questions addressissues that often

arise concerning

the use of SIS Web.

Scroll down the list

of topics or click an

orange Jump To

topic.


Graphics Information


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Graphics InformationGraphics

Informationcontains links to

helpful, no cost

plug-ins.

TheAdobe Acrobat

Readerplug-in is

used to view some

file types used inSIS Web (i.e.

schematics). This

link begins the

download processto install Reader.

Acrobat Reader version

5.0 or greater should

be used.

Graphics Information


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Graphics InformationTheActiveCGM

plug-in is helpfulfor viewing and

printing parts

graphics, some

schematics andphotos. Follow the

install directions

provided.

TheActiveCGM

Browser User

Guide link provides

help for using theplug-ins right-click

graphic menu.

Installingplug-ins may

require Administrativeprivileges on the PC.


Product Identification


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Product IdentificationThe links under

Access Methods Product ID Required

need a serial

number or prefix to

begin a search.These methods

utilize specific sets

of documents

associated with anidentified model.

Access Methods

Product ID NotRequiredlinks do

not need a serial

number or prefix to

begin a search.



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Product IdentificationThe Product

Identification textbox allows direct

entry of the full

Caterpillarserial

numberor a serialnumber prefix.

The Select

Equipment Modellink displays a list

ofserial number

prefixes organized

by model.



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Product IdentificationThe Select

Equipment Modellink opens a list of

Product Families.

Enter a Sales Model

(i.e. D7, 3196, 815)

into the Search text

box; or, click a link

within the list ofProduct Families to

open the related list

ofModels and

Prefixes.



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Product IdentificationClicking a Modelor

Prefixlink entersthe selected serial

number prefix into

the Product

Identification textbox on the Main

Menu.



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Product IdentificationIn the title bar, the

orange text to theright ofModel

indicates the

equipment model

of the designatedserial numberor

serial number

prefix. It is also a

link to Return toMain Menu.

When a serial number

is directly entered into

the text box, the modelfield is not updated

until anAccess

Methodis selected.



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oduc de ca oUpon selecting an

Access Method, SISoften displays

various equipment

configurations or

serial numberranges for the

specifiedprefix.

Select the

configuration that is

best match for the

desired information;

this is an importantchoice that

determines the

parts manual that

SIS will reference.



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The EQUIPMENT

link allows viewingthe selected

configuration and

allows re-selecting

from theConfigurations

Available.

Some models will not

require the selectionof a configuration

option.



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Entering theprefix

only (results shownabove right) returns

more documents

than entering the

entire serialnumber(results

shown lower right).

Entering full serial

numbers narrows

searches to data

associated with the

serial number; this

can be the quicker

method to locate

information on a

specific piece ofequipment.



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Enter a full engine

serial number(noneed to zero fill after

alpha characters),

then select any of

theAccessMethods Product

ID Requiredlinks.

Upon returning to

the Main Menu, theArrangementis

automatically

displayed for the

supplied engineserial number(not

for machine S/Ns).

End of this section: Return to Table of Contents

Summary


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y

9 Get the graphic

plug-ins

9 Set Preferences

9 Use Go To

9 Open the

twistees

9 Add Bookmarks

9 Use Help

9 Send Feedback

9 Is a serial

number needed?

End of this lesson: Return to Table of Contents

Documents

SISWeb Lesson Basics