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Serving New Zealanders: future public services
Naomi Ferguson, Commissioner of Inland Revenue
Tim Fowler, Chief Executive, TEC
IPANZ Young Professionals “Navigating Change”
7 August 2014
Navigating the future
� People and change – why our culture matters
� Serving the New Zealand of the future
� What’s important –adapting to change
Past Public Services
Customers - today and tomorrow
Exceeding expectations
Shared futures
Navigating change – what matters
�Adaptability & flexibility
�Critical thinking
�Listening
�Take chances
�Continuous learning
�Its all about people
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