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Ramco Dealer Management Systems (R-DMS)
Empower Your Dealer To Be a Leader !
DMS – Challenges & Benefits
• A Principal – Dealer Ecosystem is a very complex one with
direct impact on the Customer. It is important for dealers to
• Have an improved Sales Forecasting, based on
real-time sales inputs
• Have Stock Visibility and Inventories at
dealerships
• Increase revenue through higher number of
converted opportunities and customer retention
• Effectively control and monitor of the business for
a better and decision making
• Provision Online onboarding, test and certification
of dealerships
• Have complete ownership including maintenance,
trainings, remote helpdesk and sustenance
High volumes of manual
transactions
Information residing in silos across legacy
systems
Lack of decision support tools for analysis and
forecast
Training Dealers
Single source of truth for
enterprise-wide data
Improved Productivity across
dealer network
High application availability
Improved process efficiency and reduced cost
Challenges
Faced
Benefits
Ramco Dealer Management System (DMS) ”ACCELERATE YOUR BUSINESS”
Ramco DMS is a cloud-hosted, integrated solution that helps Dealers :
• optimize resources
• Increase customer satisfaction
• Maximize potential for revenue generation
R-DMS brings it all together
Ramco DMS Offering
Dealer Development
Dealer Management
System (DMS)Analytics
CRMFinance
Sales Management
Service Management
Spares Management
The End to End activities of a Dealer are covered through the following Modules
Contextual to the Needs of each Type of Partner
Minimal Capex investment
Pay as you use Subscription charges
All you need is a browser
R-DMS Platform
Legacy Application / ERP
Ramco Integration Platform - iRIS
Ramco Connected Enterprise Platform
Dealers Franchisee Subsidiary Sub-Contractor
Ramco Reporting and Intelligence platform
Connect your different partners
Integrate your Legacy applications
Seamless information availability
DMS Setup and Integration (Deployment Architecture)
Dealer 1
Dealer 2
Dealer 3
Dealer 4
Dealer 5
Principal
DB
HO
Principal
Core
Business
(ERP)
Through SFTP
DMS Setup Outside DMS
Parts PO by KPD
Parts Sales Invoice by PrincipalP
art
s P
O b
y D
ea
ler
Pa
rts S
ale
s In
vo
ice
by K
PD
Through Inheritance
Model PO by Dealer
Model Sales Invoice by
Principal
Masters
Claims (Warranty and DSI
Claim)
Returns (Purchase, Sales and
Invoice)
IDT to Other Dealer
Control
Unit
Dist.
HO
AO
Analytics eSignature DeviceIntegration
SOA Integration / Collaboration
Powered by Ramco VirtualWorks®
Data UploadsEmbedded WorkflowAdvanced Reporting Wizard Interface
Advanced Planning & Optimization
Geospatial Integration
Enterprise Process Control Solutions
Vehicle Management Service Management Warranty
ManagementDealer
DevelopmentPre-Sales CRMSpares Management
Finance & Accounting
Service Administration
Job & Package
Recall Management
Mobile Service
General Accounting
Receivables Management
Payables Management
Fixed Assets Management
Tool Master Maintenance
Make Master
Model Master
Sales Process
Stock Transfer
Demo Vehicle Management
Event / Campaign Management
Pro-active customer contact
Performance Monitor & Analysis
Budgeting
Loyalty Administration
Management Accounting
Vehicle Master
Dealer Master
Dealer Life cycle Management
Working Capital Management
Training & Development
Dealer Complaint handling
Channel Finance
Sales Planning
Purchase/Receiving Process
Warranty Administration
Extended warranty Management
Warranty Job card
Reminders & Appointments
Job Card
Service Invoice
Physical Inventory & Cycle Counting
IDT Purchase/Sales Process
PSF
Complaints
PDI
Service Estimation
DSI
Sales Enquiry
Follow-up
Quotation
Vehicle Exchange
Filed Activity
Call Center Enquiry
Item Master
Price Master
Purchase/Sales Process
Return & Receipt Process
Order Status Inquiry
Inventory Analysis & Planning
Allocation Process
Stock Inquiry Process
Spares Liquidation Process
Counter Sales Process
Post Sales Feedback
Post Service Feedback
Post Sales / Service Follow up
Complaint Handling
Sales Target( & Rolling Plan Dealer)
Hierarchy Definition
( Sales Territory, Org,
Parts, Sales, Service)
Reports
Reports
Reports
Reports
Reports
Warranty Claim Process
Enterprise Add-ons
Ramco DMS on Cloud | Offering
Value Proposition
• Process Standardization (Sales, Service & Spares)
• Complete Visibility on Supply Chain Information
• Selective information gathering
• Ramco DMS co-exist with Principle ERP Systems
• Scalable / Module wise Reports (15 Principal Reports)
• Principle can use modules viz., CRM & Warranty
Management’
• Increase Operational Efficiency
• Improve Revenue Generation by High Customer
Retention
• Approval Mechanism through Principal (RO/AO)
• Warranty Claim Management
• Scalable / Module wise Reports (100+ Dealer Reports)
• Real Time Stock Availability (Vehicle/Parts)
OEM Dealer
Unique Selling Proposition ( USP) of Ramco DMS
• Cloud-hosted solution offering: Sales, Service, Parts, CRM, with an excessive OEM Integration Touch Points built in.
• Best In-Class Processes and Practices in place resulting in high Productivity & Efficiency across Dealer Network
• Suitable for any OEMs and Multi-Franchisee Dealership Outlets
• Cost-Effective ‘Pay-Per-Use’ i.e., Subscription Model
• Online On-Boarding, Provisioning, Test and Certification of Dealerships
• Complete ownership including Maintenance, Trainings, Remote Helpdesk
Attach Images
Approval & Alerts
Manage Critical operations – Anytime, Anywhere
Download App
Access ERP screens on Mobile
• Sales Management
• Service Management
• Spares Management
• Customer Relationship Management
Mobility
Sample Dashboards
Parts Ageing Analysis Sales Enquiry Information Service Job card Status
Case Study – DMS Customers
© Ramco Systems www.ramco.com
A LEADING TRACTOR MANUFACTURER IN INDIA
Providing an integrated Dealer Management System, including Vehicle Sales & Purchase, Service, Parts, Warranty,
Dealer Development & Finance to connect Principal’s extended dealer network
Comprehensive DMS offering
1560 Users
310 Dealers across India
Global Scalability
© Ramco Systems www.ramco.com
140 62
12
2 -3 Rollouts In parallel per week
2 member Team per Roll out
341 Users: Dealer 318, Principle 23
120 + Intg. Touch Points thro’ IRIS
53 Dealerships + Depots
100 + ARI Reports
DMS Roll out in just 6 Days @ each Dealership70
34Andhra Pradesh 9+1
Dealers
Tamilnadu 3+1 Dealers
Gujarat 13+2 Dealers
Karnataka 17+2 Dealers
Telangana 4+1 Dealers
Thank you
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