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Product Recall Program FFIGS Annual Meeting
May 2, 2012
Agenda
GS1 Canada Overview
Product Recall Program Overview
Roadmap
Questions
GS1 Canada Overview
Countries with a
GS1 Member
Organization
Countries served on a
direct basis from GS1
Global Office (Brussels)
• Not-for-profit, industry-driven organization promoting standards-based
electronic business and supply chain practices
• 108 GS1 Member Organizations, 147 Countries
• 1,700+ GS1 employees staff worldwide
• Over 1 million user companies produce over 5 billion transactions daily
• Over 20 industry sectors represented
Overview - GS1 Global
• Canadian branch of global GS1 organization
• 10,000 members and growing (80% SME)
• 160+ employees working in three offices: Calgary, Toronto and Montreal
• Not-for-profit financial structure, funded through membership fees
• Exclusive Canadian source for licensing of bar codes (UPC) and the (EPC) Electronic Product CodeTM
Enhances competitiveness of Canadian business by
facilitating adoption of electronic business & supply chain
processes based on global standards
Overview - GS1 Canada
GS1 Canada’s Four Foundational Pillars
6
ECCnet Registry
GS1 Canada members have been utilizing ECCnet Registry
since 2002 for synchronized product data exchange.
Product listing through ECCnet Registry is already a standard
term and condition of trade in the Canadian grocery,
pharmacy and foodservice sectors.
To improve supply chain efficiencies, retailers and distributors
in these sectors require that their vendors load their product
information into ECCnet Registry.
To facilitate this, GS1 Canada has developed various ECCnet
ProSYNC® data loading options, customized to fit the diverse
business requirements of different vendors.
ECCnet Registry
Product Recall Program Overview
9
• Notification is delivered based on a one to many format; removing
the need for manufacturers to complete time consuming individual
trading partner proprietary recall notification forms; increasing
notification efficiency and accuracy between the manufacturer and
trading partner community;
GS1 Canada Product Recall WHAT IS THE GS1 PRODUCT RECALL PROGRAM?
10
GS1 Canada Product Recall BENEFITS
• Standardized form and process allows for faster and more accurate
recall notifications enabling your organization to improve product removal
• Secure access rights and authenticated users to protects brands
• Interface with ECCnet; One source of truth for product data increasing
form completion efficiency and accuracy
• Alignment to existing and future government legislation by product
category enables companies to ensure they maintain compliance
• Based on global standards to ensure all traceability and authenticity of
all products recalls; protecting brand integrity and capitalizing in industry’s
investment
• Ability to integrate into legacy systems and forms; removing data
entry duplication and enhancing your internal recall notification process
• Built on a global platform; supported by GS1 Global
11
A New Way to Communicate Product Recalls
Builds on Existing GS1 Global Standards
• GTIN: Leverages product
identification standards
• GLN: Leverages location
standards
• GDTI: Unique ID for
each Recall & Attachments
• GSRN: Defines Industry
Partner Relationships
12
Security & Audit Trail
Audit Trail
• Identification number (GDTI) tracks all events
• System records
• when a recall is sent – opened – who opened
• All issued recalls are permanently stored electronically
Closed Loop System with
Multiple Security Layers Access:
• All subscribers verified by GS1
• Access restricted to authorized subscribers & users
• All users assigned GLN
• Subscribers control internal user access
• 2 separate/authorized users required to issue recall
Data
• Product Data authenticated by GS1 Databases
• GS1 Keys used to track users and events
Product Recall Workshop Process
1 Detailed review of current recall
practices
2 Workshops bring Mfg’s and Trading
Partners together
3 Collaborate to identify attributes
and process
4 Conduct Pilots -
Review – Modify - Repeat
5 Obtain
Consensus
6 Go Live
Workshop Process Builds Community and Ensures Value
After Go Live -Standing Industry Committee Reviews
Program and Approves Enhancements
Product Recall Success Recall Vision of Trust
Wins Global Acknowledgment
Multiple Global MO’s Indicate Interest to Join Product Recall
• Canada
• United States
• Mexico
• Chile
• Brazil
• Columbia
• Germany
• Poland
• Ireland
• UK
• Italy
• France
• Sweden
• Australia
• India
• New Zealand
• South Africa
• China
• Taiwan
• Hong Kong
• South Korea
• Japan
Product Recall Program Demo
Company Types
Recall Initiator • A Recall Initiator company type is typically a manufacturer or supplier.
These companies are responsible for providing accurate, clear, and timely
information regarding a recalled product to a Recall Receiver company in
order for proper action.
Recall Receiver • A Recall Receiver company is typically a retailer/wholesaler/distributor.
These companies are responsible for taking action on the recall information
from the Recall Initiator Company in a timely manner.
Receiver/Initiator • The Receiver/Initiator Company Type is typically a manufacturer/distributor
that may act as either an Initiator or Receiver depending on the
organization’s relationship with the recalled product. These companies are
responsible for forwarding or creating accurate, clear, and timely
information regarding a recalled product to a Recall Receiver company in
order for proper action.
16
Robust Functionality Allows
Flexible Exchange of Information
Roles
Recall Initiator
• Recall Initiator Role: Initiates a recall, completes the form and includes
attachments. This role cannot issue a recall; sends the recall to Approver
• Approver Role: Reviews a recall; can reject a recall or send it live to
retailers. This role cannot initiate a recall.
Recall Receiver
• Recall Receiver Role: Reviews a recall that was sent live to retailers.
This role cannot initiate a recall.
17
Secure User Permissions Enhance Authentication
GS1 Canada Product Recall Overview
- Manufacturer completes recall notification form (incl. attachments)
- All other internal recall & risk management processes remain in place
- The Recall Solution standardizes the communication of recall info to retail partners
Manufacturer Initiates Recall
Retailer Receives Recall Notification Immediately
Complements & enhances existing product recall processes by providing to users:
- Accurate & Complete info - In a Standard format - In Real Time - From a Single TrustedSource - and developed by industry for
industry
- Retailer receives recall notification, detailed product info/image, attachments & disposal instructions in a standard format & single location
- Retailer uses this standardized
recall information to drive more effective/efficient internal processes (product removal/disposal/return, consumer info, etc.)
18
• Product Name
• Date Issued
• Recall Title (auto-
generated)
• Recall Classification
• Recall Reason
• Additional
Information
• Featured Image
19
Product Recall Notification Product Details
20
Product Recall Notification Item Details
• GTIN
• Inner GTIN
• Case Package GTIN
• Product Name
• Brand
• Size and UOM
• Tracking Code Type
• Code Location
• Product Class
• Additional
Comments
21
Product Recall Notification Distribution Details
• Distribution Dates
• Original Distribution
Area
• Distribution Area List
• Special Handling
• Handling at Store
• Handling at Warehouse
• Handling in Transit
• Other Handling
• Pickup Information
• Contact Information
Product Recall Notification
Product Disposition
22
• Standard Reason
Codes
• Proof Required for
Credit
• Credit Information
• Credit Contact
Information
Product Recall Notification
Reimbursement Instructions
23
Product Recall Notification
Issuing Company Information
24
• Complete Company
Details
Product Recall Notification
Contact Information
25
• Complete Recall
Coordinator details
• Product Safety
Coordinator details
• After hours number
• Consumer Hotline
(English and French)
• Product Safety
Coordinator
• Media Contact
• Website
Add Files to Recall
• Add multiple
attachments
• Include Press
Release for FAQ
• 2 mb limit on each
file
• Include Product
images
• Select which
trading receives
attachments
26
Send Attachments to All or Unique Attachments to
Some
Translation
Full Multilingual Support Provides English/French
Functionality
27
• System
automatically
identifies fields
requiring
translation
• All other fields
automatically
translated
Approver Selects Go Live Time
Flexible Scheduler Allows Time Selection by Time
Zone, Date, and Hour
28
31
Retailer Receives Notification
Retailer Can Print, Export XML and Message
Manufacturer • Full Recall
Notification
delivered with
complete details
• Includes Product
Image and
Attachments
• Ability to message
Manufacturer
• Print to PDF or
export to XML
• Save to Archive
32
Immediate Status Report for Mfg’s
• Unopened
notifications are
listed
• Date opened is
recorded
• Amount of Product
Returned by
Retailer
Enables Quick Follow-up for Effective Response
Receiver to Initiator Messaging
Powerful Features Enables Receivers to send
Messages directly to Initiator
33
• Retailers can send
message to
Manufacturers and
receive responses
• Includes Attachments
• System records time
and UserID
• Audit trail maintained
Database of industry recalls & incidents
• All recalls & notifications that are sent through the
GS1 PRP are stored into perpetuity.
• Future functionality has the ability to create a
database of all recalls in all sectors that are utilizing
the GS1 PRP
• Opportunities for users to avail of;
– Industry statistics re: product recalls
– Benchmarking vs industry averages
– Search database for safety history of products, categories,
etc
34
Roadmap
Upcoming Releases
Incident Reporting
Safe Zone
Location Level Notification
Advanced Product Safety Tools
Assist Control Brand Owners Achieve Compliance
Safe Zone
• Conduct Mock Recalls with Trading Partners
• Require suppliers to perform annual mock recalls
• Monitor compliance
• Receive certification of compliance
• Support training readiness
Safe Zone
Maintain Readiness
• Successful Mock Recall Provides Certificate of Completion
• Brand Owners Can Require Annual Mock Recall by Control Brand
Suppliers
Issue Mock Recall
Cooperate with Trading Partner or use Fictional
Partner
• All functionality
• Mock Recalls
clearly identified in
title
• All Notification
Pages
Watermarked
• Target Trading
Partners
• Or use Fictional
Partners
• Certificate Issued
• Use to train Staff
Current Grocery Implementation Status
Joint Retailer letter of support issued Feb 2012:
Walmart, Metro, Longos
Safeway, Overwaitea
Coop Atlantic
Subscription process is underway
Canadian Product Recall Update
Grocery Recall
• Live in Nov 2009
General Merchandise Recall
• Go Live in Q3 2012
• Incident Reporting
Pharmaceutical Recall
• Pilot in fall 2012
• Go live in 2013
Foodservice Recall
• Merge with Grocery in Q2
2012
Product Recall for Multiple Categories
For more information,
go to recall.gs1ca.org
GS1 Canada at 1.800.567.7084 ext. 3
email at recallsupport@gs1ca.org.
FFIGS - Food Forum for Industry and Government in Southwestern Ontario
file:///C:/Users/engellir/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.IE5/6TUMP902/past_events[1].html[03/12/2013 3:32:53 PM]
Standardized Product Recall Form for the Grocery Sector
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