Product Recall Program FFIGS Annual Meeting

May 2, 2012

Agenda

GS1 Canada Overview

Product Recall Program Overview

Roadmap

Questions

GS1 Canada Overview

Countries with a

GS1 Member

Organization

Countries served on a

direct basis from GS1

Global Office (Brussels)

• Not-for-profit, industry-driven organization promoting standards-based

electronic business and supply chain practices

• 108 GS1 Member Organizations, 147 Countries

• 1,700+ GS1 employees staff worldwide

• Over 1 million user companies produce over 5 billion transactions daily

• Over 20 industry sectors represented

Overview - GS1 Global

• Canadian branch of global GS1 organization

• 10,000 members and growing (80% SME)

• 160+ employees working in three offices: Calgary, Toronto and Montreal

• Not-for-profit financial structure, funded through membership fees

• Exclusive Canadian source for licensing of bar codes (UPC) and the (EPC) Electronic Product CodeTM

Enhances competitiveness of Canadian business by

facilitating adoption of electronic business & supply chain

processes based on global standards

Overview - GS1 Canada

GS1 Canada’s Four Foundational Pillars

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ECCnet Registry

GS1 Canada members have been utilizing ECCnet Registry

since 2002 for synchronized product data exchange.

Product listing through ECCnet Registry is already a standard

term and condition of trade in the Canadian grocery,

pharmacy and foodservice sectors.

To improve supply chain efficiencies, retailers and distributors

in these sectors require that their vendors load their product

information into ECCnet Registry.

To facilitate this, GS1 Canada has developed various ECCnet

ProSYNC® data loading options, customized to fit the diverse

business requirements of different vendors.

ECCnet Registry

Product Recall Program Overview

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• Notification is delivered based on a one to many format; removing

the need for manufacturers to complete time consuming individual

trading partner proprietary recall notification forms; increasing

notification efficiency and accuracy between the manufacturer and

trading partner community;

GS1 Canada Product Recall WHAT IS THE GS1 PRODUCT RECALL PROGRAM?

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GS1 Canada Product Recall BENEFITS

• Standardized form and process allows for faster and more accurate

recall notifications enabling your organization to improve product removal

• Secure access rights and authenticated users to protects brands

• Interface with ECCnet; One source of truth for product data increasing

form completion efficiency and accuracy

• Alignment to existing and future government legislation by product

category enables companies to ensure they maintain compliance

• Based on global standards to ensure all traceability and authenticity of

all products recalls; protecting brand integrity and capitalizing in industry’s

investment

• Ability to integrate into legacy systems and forms; removing data

entry duplication and enhancing your internal recall notification process

• Built on a global platform; supported by GS1 Global

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A New Way to Communicate Product Recalls

Builds on Existing GS1 Global Standards

• GTIN: Leverages product

identification standards

• GLN: Leverages location

standards

• GDTI: Unique ID for

each Recall & Attachments

• GSRN: Defines Industry

Partner Relationships

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Security & Audit Trail

Audit Trail

• Identification number (GDTI) tracks all events

• System records

• when a recall is sent – opened – who opened

• All issued recalls are permanently stored electronically

Closed Loop System with

Multiple Security Layers Access:

• All subscribers verified by GS1

• Access restricted to authorized subscribers & users

• All users assigned GLN

• Subscribers control internal user access

• 2 separate/authorized users required to issue recall

Data

• Product Data authenticated by GS1 Databases

• GS1 Keys used to track users and events

Product Recall Workshop Process

1 Detailed review of current recall

practices

2 Workshops bring Mfg’s and Trading

Partners together

3 Collaborate to identify attributes

and process

4 Conduct Pilots -

Review – Modify - Repeat

5 Obtain

Consensus

6 Go Live

Workshop Process Builds Community and Ensures Value

After Go Live -Standing Industry Committee Reviews

Program and Approves Enhancements

Product Recall Success Recall Vision of Trust

Wins Global Acknowledgment

Multiple Global MO’s Indicate Interest to Join Product Recall

• Canada

• United States

• Mexico

• Chile

• Brazil

• Columbia

• Germany

• Poland

• Ireland

• UK

• Italy

• France

• Sweden

• Australia

• India

• New Zealand

• South Africa

• China

• Taiwan

• Hong Kong

• South Korea

• Japan

Product Recall Program Demo

Company Types

Recall Initiator • A Recall Initiator company type is typically a manufacturer or supplier.

These companies are responsible for providing accurate, clear, and timely

information regarding a recalled product to a Recall Receiver company in

order for proper action.

Recall Receiver • A Recall Receiver company is typically a retailer/wholesaler/distributor.

These companies are responsible for taking action on the recall information

from the Recall Initiator Company in a timely manner.

Receiver/Initiator • The Receiver/Initiator Company Type is typically a manufacturer/distributor

that may act as either an Initiator or Receiver depending on the

organization’s relationship with the recalled product. These companies are

responsible for forwarding or creating accurate, clear, and timely

information regarding a recalled product to a Recall Receiver company in

order for proper action.

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Robust Functionality Allows

Flexible Exchange of Information

Roles

Recall Initiator

• Recall Initiator Role: Initiates a recall, completes the form and includes

attachments. This role cannot issue a recall; sends the recall to Approver

• Approver Role: Reviews a recall; can reject a recall or send it live to

retailers. This role cannot initiate a recall.

Recall Receiver

• Recall Receiver Role: Reviews a recall that was sent live to retailers.

This role cannot initiate a recall.

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Secure User Permissions Enhance Authentication

GS1 Canada Product Recall Overview

- Manufacturer completes recall notification form (incl. attachments)

- All other internal recall & risk management processes remain in place

- The Recall Solution standardizes the communication of recall info to retail partners

Manufacturer Initiates Recall

Retailer Receives Recall Notification Immediately

Complements & enhances existing product recall processes by providing to users:

- Accurate & Complete info - In a Standard format - In Real Time - From a Single TrustedSource - and developed by industry for

industry

- Retailer receives recall notification, detailed product info/image, attachments & disposal instructions in a standard format & single location

- Retailer uses this standardized

recall information to drive more effective/efficient internal processes (product removal/disposal/return, consumer info, etc.)

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• Product Name

• Date Issued

• Recall Title (auto-

generated)

• Recall Classification

• Recall Reason

• Additional

Information

• Featured Image

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Product Recall Notification Product Details

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Product Recall Notification Item Details

• GTIN

• Inner GTIN

• Case Package GTIN

• Product Name

• Brand

• Size and UOM

• Tracking Code Type

• Code Location

• Product Class

• Additional

Comments

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Product Recall Notification Distribution Details

• Distribution Dates

• Original Distribution

Area

• Distribution Area List

• Special Handling

• Handling at Store

• Handling at Warehouse

• Handling in Transit

• Other Handling

• Pickup Information

• Contact Information

Product Recall Notification

Product Disposition

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• Standard Reason

Codes

• Proof Required for

Credit

• Credit Information

• Credit Contact

Information

Product Recall Notification

Reimbursement Instructions

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Product Recall Notification

Issuing Company Information

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• Complete Company

Details

Product Recall Notification

Contact Information

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• Complete Recall

Coordinator details

• Product Safety

Coordinator details

• After hours number

• Consumer Hotline

(English and French)

• Product Safety

Coordinator

• Media Contact

• Website

Add Files to Recall

• Add multiple

attachments

• Include Press

Release for FAQ

• 2 mb limit on each

file

• Include Product

images

• Select which

trading receives

attachments

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Send Attachments to All or Unique Attachments to

Some

Translation

Full Multilingual Support Provides English/French

Functionality

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• System

automatically

identifies fields

requiring

translation

• All other fields

automatically

translated

Approver Selects Go Live Time

Flexible Scheduler Allows Time Selection by Time

Zone, Date, and Hour

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Retailer Receives Notification

Retailer Can Print, Export XML and Message

Manufacturer • Full Recall

Notification

delivered with

complete details

• Includes Product

Image and

Attachments

• Ability to message

Manufacturer

• Print to PDF or

export to XML

• Save to Archive

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Immediate Status Report for Mfg’s

• Unopened

notifications are

listed

• Date opened is

recorded

• Amount of Product

Returned by

Retailer

Enables Quick Follow-up for Effective Response

Receiver to Initiator Messaging

Powerful Features Enables Receivers to send

Messages directly to Initiator

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• Retailers can send

message to

Manufacturers and

receive responses

• Includes Attachments

• System records time

and UserID

• Audit trail maintained

Database of industry recalls & incidents

• All recalls & notifications that are sent through the

GS1 PRP are stored into perpetuity.

• Future functionality has the ability to create a

database of all recalls in all sectors that are utilizing

the GS1 PRP

• Opportunities for users to avail of;

– Industry statistics re: product recalls

– Benchmarking vs industry averages

– Search database for safety history of products, categories,

etc

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Roadmap

Upcoming Releases

Incident Reporting

Safe Zone

Location Level Notification

Advanced Product Safety Tools

Assist Control Brand Owners Achieve Compliance

Safe Zone

• Conduct Mock Recalls with Trading Partners

• Require suppliers to perform annual mock recalls

• Monitor compliance

• Receive certification of compliance

• Support training readiness

Safe Zone

Maintain Readiness

• Successful Mock Recall Provides Certificate of Completion

• Brand Owners Can Require Annual Mock Recall by Control Brand

Suppliers

Issue Mock Recall

Cooperate with Trading Partner or use Fictional

Partner

• All functionality

• Mock Recalls

clearly identified in

title

• All Notification

Pages

Watermarked

• Target Trading

Partners

• Or use Fictional

Partners

• Certificate Issued

• Use to train Staff

Current Grocery Implementation Status

Joint Retailer letter of support issued Feb 2012:

Walmart, Metro, Longos

Safeway, Overwaitea

Coop Atlantic

Subscription process is underway

Canadian Product Recall Update

Grocery Recall

• Live in Nov 2009

General Merchandise Recall

• Go Live in Q3 2012

• Incident Reporting

Pharmaceutical Recall

• Pilot in fall 2012

• Go live in 2013

Foodservice Recall

• Merge with Grocery in Q2

2012

Product Recall for Multiple Categories

For more information,

go to recall.gs1ca.org

GS1 Canada at 1.800.567.7084 ext. 3

email at recallsupport@gs1ca.org.

FFIGS - Food Forum for Industry and Government in Southwestern Ontario

file:///C:/Users/engellir/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.IE5/6TUMP902/past_events[1].html[03/12/2013 3:32:53 PM]

Standardized Product Recall Form for the Grocery Sector