Product Complaint Form - 2007revised

UNILEVER GHANA LIMITED

UNILEVER GHANA LTD Rev No. 003 Appendix A

PRODUCT COMPLAINT FORM

DATE OF COMPLAINT: PRODUCT:

NAME/ADDRESS OF COMPLAINANT:

LOCATION OF PRODUCT AT OUTLET:

DATE CODING: MANUFACTURING/EXPIRY DATE:

QUANTITY OF SAMPLES OR GOODS RETURNED TO STOCK:

NATURE OF COMPLAINT:

IF NO SAMPLES WHY NOT:

CSM/BRAND MANAGERS COMMENTS:

NAME:SIGNATURE:DATE:

QUALITY ASSURANCE DEPARTMENT ACTIONS:

DATE RECEIVED:SIGNATURE:

LABORATORY ANALYSIS AND RECOMMENDATIONS (TECHNICAL):

LABORATORY ANALYSIS AND RECOMMENDATIONS (SUMMARY):

REFERENCEDATE OF ANALYSIS:SIGNATURE (ANALYST):

ACTIONS TAKEN BY QUALITY ASSURANCE MANAGER:

No. OF SIMILAR CASES SINCE LAUNCH/RELAUNCH/BEGINNING OF YEAR:

COMPLAINANT SATISFIED: YES NOSIGNED BY CONSUMER COMPLAINT DESK:

CC:Brands Manager:

Customer Care Officer:DISTRIBUTION: QAM, CDM, BM, CCM

SHEQ & Customer Development Depts. November 2007revised, Complaints management procedure 2006revised