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Used to raise quality issues about products.
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UNILEVER GHANA LIMITED
UNILEVER GHANA LTD Rev No. 003 Appendix A
PRODUCT COMPLAINT FORM
DATE OF COMPLAINT: PRODUCT:
NAME/ADDRESS OF COMPLAINANT:
LOCATION OF PRODUCT AT OUTLET:
DATE CODING: MANUFACTURING/EXPIRY DATE:
QUANTITY OF SAMPLES OR GOODS RETURNED TO STOCK:
NATURE OF COMPLAINT:
IF NO SAMPLES WHY NOT:
CSM/BRAND MANAGERS COMMENTS:
NAME:SIGNATURE:DATE:
QUALITY ASSURANCE DEPARTMENT ACTIONS:
DATE RECEIVED:SIGNATURE:
LABORATORY ANALYSIS AND RECOMMENDATIONS (TECHNICAL):
LABORATORY ANALYSIS AND RECOMMENDATIONS (SUMMARY):
REFERENCEDATE OF ANALYSIS:SIGNATURE (ANALYST):
ACTIONS TAKEN BY QUALITY ASSURANCE MANAGER:
No. OF SIMILAR CASES SINCE LAUNCH/RELAUNCH/BEGINNING OF YEAR:
COMPLAINANT SATISFIED: YES NOSIGNED BY CONSUMER COMPLAINT DESK:
CC:Brands Manager:
Customer Care Officer:DISTRIBUTION: QAM, CDM, BM, CCM
SHEQ & Customer Development Depts. November 2007revised, Complaints management procedure 2006revised