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c a s e s t u d y
background
The Primate cathedral of saint mary of toledo is a Roman CaTholiC CaThedRal, one of ThRee 13Th-
CenTuRy high goThiC CaThedRals in spain. ConsTRuCTion began in 1226 undeR The Rule of feRdinand iii
and The lasT goThiC ConTRibuTions weRe made in The 15Th CenTuRy when, in 1493, The vaulTs of The
CenTRal nave weRe finished duRing The Time of The CaTholiC monaRChs.
The speCTaCulaR inCoRpoRaTion of lighT and The sTRuCTuRal aChievemenTs of The ambulaToRy vaulTs
aRe some of iTs mosT RemaRkable aspeCTs and The main attractions for its 3000 daily visitors. The
16Th-CenTuRy Toledo monsTRanCe, The numeRous woRks of aRT, inCluding seveRal el gReCo painTings,
and The aRChive of masTeRpieCes daTing baCk moRe Than 600 yeaRs make The CaThedRal a cultural
reference for sPain and the world’s cultural heritage.
The CaThedRal has anoTheR faCiliTy neaR by: The anCienT Colegio de infanTes. This 16Th-CenTuRy
building was turned into the carPets and textiles museum in 2014 and now hosTs an impoRTanT
ColleCTion of anCienT TexTiles, CloThing and banneRs fRom The CaThedRal.
challenges
The CaThedRal, an absoluTe musT see in Toledo, ReCeives laRge CRowds wiTh an average of more than
3000 visitors every day. wiTh The opening of The museum in 2014, The numbeR of guaRds needed To
paTRol boTh aReas on fooT inCReased and seCuRiTy opeRaTions had To be ReThoughT.
wiTh invaluable aRTwoRk To seCuRe aT boTh loCaTions, no alaRm Could be ignoRed, despiTe The high
numbeR of false alaRms. This constant monitoring was very costly and time-consuming.
in oRdeR To moniToR all loCaTions, guaRds had To peRfoRm fooT paTRols whilsT opeRaTing The video
sysTems and The inTRusion panels. wiTh The mulTiTude of Tasks given To Them, it was difficult to
identify relevant situations and establish Priorities
Primate cathedral of saint mary of toledoinCRease seCuRiTy by impRoving opeRaTionaliTy and inTegRaTing oTheR siTes
w w w . a g o r a s y s t e m s . c o m
oRganisaTion name
Primate cathedral of saint mary of toledo and carPets and textiles museum
loCaTion
toledo, sPain
maRkeT
culture & government
inTegRaToR
itsa
“we seaRChed foR a TeChniCal and TeChnologiCal soluTion To pRoTeCT boTh CulTuRal asseTs and people’s safeTy, minimising Risks. buT we wanTed To go fuRTheR, adding inTelligenCe To The sysTems wiTh pRoCesses and pRoCeduRes. so we opTimised seCuRiTy and helped ouR ClienT geT The mosT ouT of TheiR invesTmenT, pRoviding The sysTem wiTh audiT and business inTelligenCe Tools.”
moaouiya Chemlal,
Ceo iTsa seguRidad
w w w . a g o r a s y s t e m s . c o m
loRem ipsum doloR siT
solution
agoRa enabled The CaThedRal To CReaTe a CenTRalised Command CenTRe, whiCh integrated their
existing Physical security infrastructure – CCTv and inTRusion deTeCTion sysTems – aCRoss
boTh loCaTions. infoRmaTion fRom all The sub sysTems is ColleCTed by agoRa seCuRiTy managemenT
sofTwaRe, whiCh CoRRelaTes The daTa, evenTs and alaRms To idenTify RelevanT siTuaTions and
esTablish pRioRiTies, mainTaining a ConsisTenT level of seCuRiTy aCRoss The Two loCaTions.
The peRfoRmanCe of The seCuRiTy sTaff was signifiCanTly impRoved noT only by CenTRalising The
opeRaTions buT also by standardising Procedures: The ConTRol Room opeRaToR is now guided wiTh
sTep-by-sTep pRedefined insTRuCTions To help him oR heR handle all alaRms aCCoRding To pReviously
esTablished guidelines. The amounT of Time and money spenT on dealing wiTh false alaRms was
ReduCed ThRough The implemenTaTion of RemoTe video veRifiCaTion: The opeRaToR Can now easily
make a RemoTe assessmenT of wheTheR an alaRm is TRue oR noT and TheRefoRe avoid dispaTChing
paTRol guaRds oR Calling The auThoRiTies unneCessaRily.
The CaThedRal’s managemenT is now able To receive automatic rePorts on all events and audiT all
aCTions, moniToRing The oveRall seCuRiTy opeRaTion peRfoRmanCe. The business inTelligenCe Tools
have also assisTed The seCuRiTy Team wiTh identifying frequently occurring incidents, allowing
The managemenT To add ResouRCes To ReduCe The numbeR of inCidenTs.
in The long TeRm, The CaThedRal will see inCReased funCTionaliTy and fuRTheR CosT savings. human
resources will be able to Perform other tasks To impRove The CaThedRal’s seRviCes foR iTs
visiToRs. sTaff will be able To help wiTh visiToR queues, mediCal assisTanCe, infoRmaTion CallouTs,
guided TouR supeRvision, eTC.
the oPen architecture of the agora Platform will allow new equipmenT and sysTems To be
inTegRaTed (inTeRComs, aCCess ConTRol, gps deviCes, video analyTiCs, faCial ReCogniTion, eTC.) To add
moRe value To The opeRaTions.
fuRTheRmoRe, other facilities and museums can be quickly added To The sysTem when RequiRed.
seCuRiTy opeRaTions and seRviCes Can be exTended ThRough RemoTe moniToRing and assisTanCe,
opTimising ConTRol Room CosTs.
Procedures& workflowguiding youR opeRaToRTo minimise Risks and wRong deCisions
businessintelligenceagoRa moniToRsyouR business and opeRaTions
remote access to security systemsseCuRiTy opeRaTionsopTimisaTion and CosT ReduCTion
iot readyinTegRaTes seveRalsysTems fRomdiffeRenT vendoRs
moaouiya chemlalCeo iTsa seguRidad
The CaRpeTs and TexTiles museum
w w w . a g o r a s y s t e m s . c o m
about agora sms
agora security management software Provides intelligence to your systems by imProving oPerationality and reducing risk to your assets. it is a unified, oPen Platform that integrates several systems (video, alarms systems, fire systems, gPs systems, iP intercoms, lone worker devices and others), adding interactive Procedures to increase Productivity, security and safety. the software is used across the globe in multi-site and single-site organisations that have oPerations centralised at a command centre, including areas such as banking, critical infrastructures, retail and central monitoring stations. agora sms monitors and measures your command centre’s Performance using a set of business intelligence tools.
004 Active AlarmsHistory
Other
Contacts
LiveLobbyCamera #4
004 Active Alarms
07:23
009Remote ConciergeSouthbank
07:27
History
Contacts
Video Search
Other
Devices
ClearPostpone
GROUND FLOOR Camera #23
004
007
009
SYS07:28
Is there any intruder?
JS07:28
YesNo Yes
Call the Police
Police(+44) 20 3318 2088
Panic Button Contact Request
Guard Tour Request
EscortRequest
004 Active Alarms
Minor alertSURREY QUAYS
07:23
Electrical failureWestfield Shopping Center
07:26
Remote ConciergeSOUTHBANK
IntrusionModern Gallery
07:28
Alarms in Progress
John Smith
008
007
009
The H Hotel
St Paul’s
010
Search by Site
008
010
The H hotel
His
tory
Oth
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apD
evic
esC
onta
cts
Map
search by DeviceFloor 00
LiveLobbyCamera #4
004 Active Alarms
007Minor alertSurrey Quays
07:23
008Electrical failureWestfield Shopping Center
07:26
009Remote ConciergeSouthbank
07:27
010IntrusionModern Gallery
07:28
Alarms in Progress
John Smith
010 | Intrusion DATE: Today 7:28SITE: Modern Gallery
His
tory
Con
tact
sV
ideo
Sea
rch
Oth
erM
apD
evic
es
ClearPostpone
Operator Guidance
GROUND FLOOR Camera #23
004
010
008
007
009
John Smith
SYS07:28
Is there any intruder?
JS07:28
YesNo Yes
Call the Police
Police(+44) 20 3318 2088
Pre-AlarmCamera 23
3152K Download
Panic Button Contact Request
Guard Tour Request
EscortRequest
The CaThedRal’s Command CenTRe
the advantages
unified Platform to manage all systems and equiPmentagoRa was CusTomised To inTegRaTe The video
suRveillanCe sysTem and The inTRusion sysTem,
gaTheRing infoRmaTion fRom boTh of Them and
CoRRelaTing The daTa, evenTs and alaRms in oRdeR
To idenTify RelevanT siTuaTions and esTablish
pRioRiTies.
opeRaToRs Can now obTain a geogRaphiCal view
of The Two aReas, wiTh The alaRms shown on
The map. They Can enTeR The siTes, navigaTe
ThRough flooRplans, open alaRms, open CameRas,
aCknowledge alaRms, Re-aRm panels…
intelligent workflow to guide oPeratorsagoRa enabled The CaThedRal’s managemenT
To implemenT sTandaRd opeRaTing pRoCeduRes
To ensuRe ThaT eveRy siTuaTion is handled
aCCoRding To pReviously esTablished guidelines.
pRoCeduRes weRe CusTomised in a ConfiguRable
and dynamiC woRkflow and now guide
opeRaToRs wiTh sTep-by-sTep insTRuCTions. These
pRoCeduRes help opeRaToRs Take The neCessaRy
aCTions and avoid wRong deCisions.
imProve time of resPonse with alarm video verification The woRkflow of agoRa’s alaRm video
veRifiCaTion displays a seT of pReviously
ConfiguRed insTRuCTions and aCTions in oRdeR
To help opeRaToRs disTinguish a false alaRm
fRom a TRue alaRm. in The Case of a false alaRm,
iT is veRy impoRTanT To deTeCT ThaT iT is false
as soon as possible To avoid dispaTChing human
ResouRCes oR Taking oTheR unneCessaRy and
CosTly aCTions. in The Case of a TRue alaRm, iT
is even moRe impoRTanT To ensuRe a pRompT and
ThoRough Response by opeRaToRs.
increased security through remote video monitoringThe Two sepaRaTe siTes make seCuRiTy
moniToRing veRy diffiCulT wiThouT an effeCTive
video suRveillanCe sysTem. agoRa was
CusTomised To inTegRaTe The video suRveillanCe
sysTem alReady insTalled aT The CaThedRal and
The museum. if TheRe is an inCidenT, opeRaToRs
aCCess The video suRveillanCe sysTem and
follow The pRoCeduRes esTablished To moniToR
and esCoRT The sTaff and visiToRs and ConTaCT
The auThoRiTies if neCessaRy. The agoRa
seCuRiTy managemenT sysTem pRovides a pRompT
and ThoRough Response.
remote video guard tour agoRa’s RemoTe guaRd TouRs enable The
opeRaToR To RemoTely moniToR The CaThedRal
and The museum fRom The Command CenTRe.
guaRd TouRs Can be ConfiguRed To veRify if all
aReas aRe aCTivaTed and guaRanTy The seCuRiTy
of sTaff and asseTs. iT also avoids The high
numbeR of loCal guaRds pReviously needed
To fooT paTRol The aReas, allowing To beTTeR
manage human ResouRCes and alloCaTe Them
wheRe They Can be mosT effeCTive.
imProved existing equiPment and gradual migrationagoRa is a unified plaTfoRm ThaT has allowed
iTsa seguRidad To modeRnise exisTing equipmenT
and adapT iT To CuRRenT legislaTion. The
CaThedRal has seveRal analogue CameRas fRom
diffeRenT geneRaTions. some of The equipmenT,
alThough in woRking oRdeR, was moRe Than 10
yeaRs old. agoRa has enabled gRadual migRaTion
To equipmenT wiTh moRe up-To-daTe TeChnology.
The analogue video fRom The CaThedRal
is now used TogeTheR wiTh new ip CameRas
aT The museum.
business intelligence agoRa ReTRieves, analyses, TRansfoRms and
RepoRTs daTa foR business inTelligenCe. The
sofTwaRe ReCoRds all The RelevanT alaRms,
evenTs and opeRaToR aCTions in a daTabase.
The CaThedRal’s managemenT Can moniToR fiRsT
Response Time, alaRm handling Time, alaRms peR
siTe, peR Type, numbeR of false alaRms, alaRm
peaks, eTC. The CaThedRal Can now oveRsee all
opeRaTions, impRoving The safeTy of all iTs
visiToRs and The seCuRiTy of all iTs asseTs.
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