Perception is Reality: Assessing Your Safety Culture · 21 Communicated survey results and...

June 19, 2018

Perception is Reality: Assessing Your Safety Culture

A Little Bit About Me

Academics business and

statistics

Focus on Performance Measurement

Diversity & Inclusion

Employee Engagement

Safety Culture

Organizational Culture

Training & Development

Leadership

Measurement Areas ClientsFortune 1000 Companies

ManufacturingInsurance

TechnologyPharma

Oil & GasUtilities

“Your organizational culture is by far your most effective safety sustainability mechanism.”

---Shawn M. Galloway, President, ProAct Safety

What Are Common Practices at Your Facility?

Do you have a systematic method to regularlyassess your culture? What methods do you use?• Audits by an external entity • Location walks • Safety statistics• Focus groups• Plant-wide safety survey

Be Honest, How Do You Feel About Surveys?

I love them!

I really don’t like them!

I like them.

They are OK.

I don’t care for them.

If everyone CAN create a survey, then at some

point, everyone DOES

What Can We Learn From A Safety Survey?

Where are we succeeding; where can we improve?

Do our perceptions match those of our employees?

What factors most affect our safety culture?

What attitudes are we unaware of?

What could trigger a safety survey?

I’m starting a new process. I need to take a baseline of where we are.

We’ve uncovered issues in our organization, but we don’t have any data to support our gut feel.

We have improved our safety culture. Are we sustaining new behaviors?

Implementing a Safety Survey

What To Consider; Watch Outs

Considerations• Survey design expertise• Structured process• Focus• Employee involvement before

and after

Watch outs• Cycle of mistrust• Results you may not like or

believe• Lack coordinated follow-up

The Catch-22 of Safety Culture Surveys

Unhealthy safety culture

Employees afraid to be

honest

Employees ignore survey; alter answers

Leaders think everything is

Leaders take no action

First, Break The Mistrust Cycle

AfterDuringBefore

• Protect confidentiality

• Don’t get defensive• Celebrate success• Communicate• Act on findings

• Show you are serious• Don’t get too personal

• Acknowledge concerns

• Commit to privacy• Create reporting

Then Follow a Structured Design Process

What you want to learn? What are your assumptions about behaviors

you want to evaluate?Who’s perspective is important?How do you want to slice and dice the data?What qualitative information and insight is

important to gather?

Insights from Safety Surveys

Four Important Areas of Learning

1. Differences in manager vs employee viewpoints

2. Desire for manager interaction3. Involvement in safety improvement

projects4. Trust in the immediate supervisor

1. Managers Opinions About Their Behaviors

Managers have a high opinion of their own behaviors compared to their employees’ perspectives

Perception: I’m doing a great job

Reality: your people don’t think you are quite as great as you do

Gap 25-40% higher manager scores

Two Big Disconnects

Applies Consistent Standards

Treats Employees Fairly / Equitably

Manager ManagerNon-Manager Non-Manager

So What?

2. Spend More Time On The Floor Observing Work

On the floor at least 3 hours/week

>50% of managers say they do this

20% of employees say their managers do this

So What?

3. Not Engaged in Safety Improvement Activities

17%% of employees who indicate they are currently engaged in a volunteer safety activity at their site

So What?

Employees involved in Safety Improvement Projects report:• 36% more alignment with organizational goals • 31% greater engagement

4. The Impact of Trust on Safety Perceptions

“I trust my immediate supervisor to make the right decisions about my health and safety.” Employees who scored supervisor trust as 4 or 5

were deemed to have ‘High’ trust in their immediate supervisor. Employees who scored supervisor trust as 1,2 or 3

were deemed to have low trust. Employees were segmented into High and Low

Trust groups.

Low Supervisor Trust Affects Other Safety Factors

Communications Compliance

High Trust Low Trust High Trust Low Trust

45% So What?

What Have Leaders Done With These Insights?

Communicated survey results and committed to actions

Engaged more employees in safety initiatives

• Created new programs that addressed critical issues

• Obsoleted programs that weren’t working

• Ensured a broad representation of the workforce

Drove accountability deeper into the organization (action over words)

Moved ineffective managers into non-managerial roles or provided focused coaching for those who has promise

Call to Action: Two Leadership Discussions

“Do we have a robust method to gather meaningful and honest

feedback from our employees about safety?”

“How can survey data help inform our efforts to improve

our safety culture?”

Thank You

Peggy Parskey, Performance Measurement Consultant

Parskey Consultingpparskey@mjpnetwork.com

(203) 505-6932

www.parskeyconsulting.com

@peggyparskey

www.linkedin.com/in/peggy-parskey-CT

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