NFC ASO User Group Meeting Wednesday, August 14, 2013 10:00 a.m. – 11:30 a.m., Central Time...

NFC ASO User Group MeetingWednesday, August 14, 2013

10:00 a.m. – 11:30 a.m., Central Time

Presented by

Information Technology Services Division (ITSD), Information Technology Security (ITS),Access Management Branch (AMB)

United States Department of AgricultureOffice of the Chief Financial Officer

National Finance Center

NFC ASO User Group MeetingAgenda

Welcome.........................................................Lisa Stafford

Webinar Guidelines....................................... Louis

Collins

News & Updates…...........................................AMB Team

Questions &

Comments..................................................All

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NFC ASO User Group MeetingWebinar Guidelines

• Place your phone on ‘mute’

• Do not put your phones on ‘hold’

• Include your agency acronym with your name when signing in

• Send your name & agency, comments & questions via the Notes

tab during the webinar

• Email NFC.ASO@nfc.usda.gov for a copy of the presentation or

download it from the NFC Security Corner

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NFC ASO User Group MeetingPerformance Metrics

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Processed Access Requests: April 2013 – June 2013

NFC ASO User Group MeetingPerformance Metrics

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Access Requests and UserIDs Processed – April 2013 – June 2013

NFC ASO User Group MeetingPerformance Metrics

Expedited/High Priority Access Requests & Incidents Processed: April 2013 – June 2013

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NFC ASO User Group MeetingPerformance Metrics

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Average Number of Days to Process (External Agencies only): January 2013 – June 2013

NFC ASO User Group MeetingPerformance Metrics

Expedited Requests Processed: January 2013 – June 2013

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NFC ASO User Group MeetingPerformance Metrics

ASOs Trained: July 2013

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NFC ASO User Group MeetingPerformance Metrics

Reports Delivered / Report Recipients: July 2013

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NFC ASO User Group MeetingPerformance Metrics

Current Service Level Agreement Security Access Metrics

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NFC ASO User Group MeetingPerformance Metrics

New Service Level Agreement Security Access Metrics (October 2013 – September 2014)

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NFC ASO User Group MeetingPerformance Metrics

New Service Level Agreement Security Access Metrics (October 2013 – September 2014)

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Report Requests (Estimated Turnaround Time in business days)

Report

Request Type*

95% Completed in Time Frame Shown Reporting

Center Existing

Batch/ Online Job

New Batch/ Online Job

Standard Immediate 5 days N/A Custom N/A 10 days Negotiated

*Report Request Type Time Frame to Complete

Standard Standard reports are Application/System Access, Role/Group Access, User Inactivity, User Activity (as requested) and Contractor Expiration Date.

Custom Any reports not currently available via Reporting Center, or an existing online or batch job. Interagency Agreements would be negotiated.

NFC ASO User Group MeetingPerformance Metrics

Access Request Percentages Processed, based on FY 2014 SLA: April 2013 – June 2013

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98

93

93

100

100

0

100

100

100

100

100

0

Simple

Moderate

Complex

0

20

40

60

80

100

<= 10 User IDs

11-30 User IDs

31-50 User IDs

>50 User IDs

0

20

40

60

80

100

NFC ASO User Group MeetingAccess Updates

ASO Functions• ASO Responsibilities

• Submit requests for access / reports• Review / act upon reports (access, inactive accounts)• Attend training, user group meetings• Suspend / Request removal of access for separated users• Remove password suspends• Review GovDelivery notices

• Requesting access when no ASOs exist • Agencies with no backup ASO

Access Notes• Cross servicing agencies may receive Insight access to their own data

• No global access or multiple Insight user accounts for serviced agencies    • Timing of access verification (next day for EmpowHR)• Things we can’t address (application usage / functionality)

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NFC ASO User Group MeetingRemedy Updates

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• New Summary Lines• ACFO-FS Legacy Systems

• PROP, EMIS, TRVL, UTVN, TELE, MINC, GVTS, OTRS• CFMS

• FDW, CPAIS, ACRWS, MITS, FSDW• Still use Form AD-1143

• CLER • DPRS• IAS• Insight

• Reporting Center to be included• PCIP• EmpowHR• TIPS • WebTA Hosting Plus• Others as needed• Requests with incorrect Summary Lines will be returned

• Email address field grayed out (May 2013)

NFC ASO User Group Meeting Training Update

Schedule one of two ways:

• Click on link on Security Corner

• Sign up in Scheduling software

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NFC ASO User Group MeetingWeb Site Update

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Secure area for ASO information (upcoming)• Post ASO Basic/Intermediate training manuals• Protect disclosure of UserIDs and naming conventions• Protect Information related to the type of system that could be used for fingerprinting• Reduce the chance that manuals will be posted on public websites • NFC download center to be retired

NFC ASO User Group MeetingProject Updates

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• Role Based Security

• Email Inactive Accounts

• Security Access Forms

• ASO Survey Results

• ASO Certification

NFC ASO User Group MeetingDraft NFC Security Access Forms

• ASO Security Access Form

• EmpowHR Security Access Form

• Reporting Center Security Access Form

• Payroll/Personnel System Security Access Form

• Insight Security Access Form

• On Web Site

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NFC ASO User Group Meeting2013 ASO Training Dates

ASO Basic Training (1st Wednesdays)

Sept 4, Oct 2, Nov 6, Dec 4

Remedy Requester Console Training (2nd Wednesdays)

Aug 14, Sept 11, Oct 9, Nov 13, Dec 11

ASO Reports Training (3rd Wednesdays)

Aug 21, Sept 18, Oct 16, Nov 20, Dec 18

ASO Intermediate Training (4th Wednesdays)

Aug 28, Sept 25, Oct 23, Nov 27, Dec 26*

Sign up at NFC.ASO@nfc.usda.gov

1:00 p.m. – 3:00 p.m., Central Time

*If Wednesday falls on a holiday, class will be moved to following Thursday

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NFC ASO User Group MeetingContact Information

Access & Report Requests via Remedy Requester Consolehttps://servicecenter.nfc.usda.gov/arsys/home

Trouble Tickets (Operations & Security Center)OSC.Etix@nfc.usda.gov or (800) 767-9641

Contact AMB (Request Training, Notifications)NFC.ASO@nfc.usda.gov

Security Cornerhttps://www.nfc.usda.gov/Security/Security_home.html

Ivan JacksonAssociate Director, ITSD, ITSIvan.Jackson@nfc.usda.gov

Lisa StaffordChief, ITSD, ITS, AMBLisa.Stafford@nfc.usda.gov

Remedy Requester Console TrainingLouis Collins, AMB StaffLouis.Collins@nfc.usda.gov

ASO Basic TrainingJennee Sander, AMB StaffGenevieve.Sander@nfc.usda.gov

Reports TrainingEvangeline Duncan, AMB StaffEvangeline.Duncan@nfc.usda.gov

ASO Intermediate Training Susan Traill, AMB StaffSusan.Traill@nfc.usda.gov

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NFC ASO User Group Meeting

Questions? Comments?

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