MAIS and ITSS PRIORITIES Laura Patterson, MAIS Associate Vice President Unit Liaison Meeting January...

MAIS and ITSS PRIORITIES

Laura Patterson, MAIS Associate Vice President Unit Liaison Meeting

January 23, 2008

2MAIS and ITSS Priorities

Agenda

• MAIS Strategic Plan

• MAIS & ITSS Priorities

• Q&A

• Closing Thoughts

3MAIS and ITSS Priorities

MAIS Strategic Plan

• Executive officers, deans, and other leaders share their challenges (October 2005)

• Key themes identified• MAIS Advisory

Committee, University leadership, and MAIS leadership determine priorities

• Living document• Updated annually

U-M MISSION• Preserve

knowledge• Create new

knowledge• Develop

future leaders

4MAIS and ITSS Priorities

MAIS and ITSS Strategic Objectives

• Protect information assets and privacy

• Promote green solutions

• Reduce administrative tasks for faculty & staff

• Enable faculty and staff to maximize our resources

• Enable efficient business processes

• Increase faculty and staff excellence

• Enhance academic units’ ability to connect with individual students

5MAIS and ITSS Priorities

Priorities

MAIS

• eResearch Proposal Management

• DAC Replacement— Constituent Relationship Management

• Space Utilization

• Business Intelligence

• Service Management

• HE Upgrade

• Green Computing Initiative

ITSS• University IT Security Program

“Difficult and uncertain financial circumstances require us to further sharpen our business-like approach in both our planning and our operations. ”

Excerpt from FY08 Budget remarks to the Regents

President Mary Sue Coleman

6MAIS and ITSS Priorities

eResearch: Project OverviewScope• Electronic routing and approval of

research proposals

• Submission of research proposals to external sponsors through Grants.gov

Benefits• Provide researchers competitive

advantage for grants

• Meet federal requirements

• Reduce administrative tasks

• Generate more comprehensive research reporting

• Improve usability of data across university systems

7MAIS and ITSS Priorities

DAC Replacement: Project Overview

Scope• Select and develop a

replacement system for the current Development Alumni Constituency (DAC) System (mainframe)

Law school development kick-off

Benefits• Improve relationships with contributors, which increases

donations to the University • Improve our long term financial stability through a larger

endowment • Increase the endowment, which supports new programs,

initiatives, faculty recruitment and student aid

8MAIS and ITSS Priorities

Space Utilization Initiative: Project OverviewScope• Develop campus-wide

approach to make best use of all classrooms

• Improve systems supporting space management and classroom utilization

Benefits• Reduce the costs associated with maintaining and operating

facilities

• Improve planning and allocation of instructional and research space to meet new space demands

9MAIS and ITSS Priorities

Business Intelligence (BI) Projects

• Better information for decision making

• Contain costs and enhance revenue opportunities

• Better allocate resources• Facilitate innovative solutions

BI is turning data into useful information to make data-driven decisions

Scope

Benefits

• Create products• Provide tools and data

resources• Build BI Community• Provide access to experts

10MAIS and ITSS Priorities

MReports: Project Overview

Scope• Provide suite of reports

Employment internal control information

Real-time financial reports

o Project budget summary reports

Benefits• Easy to understand

information

• Graphic displays

• Drill downs

11MAIS and ITSS Priorities

BI Community: Project Overview

Pharmacy Services - 2007 BI Award WinnerJan. 31 Customer Satisfaction Event BI Award Nominations open soon

Scope• Develop BI expertise

• Foster networking (BI Council, BI Community of Experts, BI SIG, etc.)

• Increase ROI for enterprise resource planning systems

Benefit• Communities of practice drive behavioral

changes, which positively influence business performance www.bi.umich.edu

12MAIS and ITSS Priorities

HE Upgrade: Project Overview

Scope and Benefits

• Improves tracking of employees, students, applicants, etc.

• Provides 360 view of key student information

• Improves integration between enrollment and academic requirements

• Makes time entry easier and better transition for migrating from paper timesheets to an online process.

• New technology available

• Vista Plus retires

13MAIS and ITSS Priorities

ITSS Security Program: Project Overview

Scope• Collaborate with the University

community to further integrate U-M IT security program into education, research and health care operations

Benefits• Integrates security risk considerations into the unit decision-

making processes

• Improves metrics which will in turn create security process improvements

• Better protects sensitive assets located in units

14MAIS and ITSS Priorities

Green Computing Initiative

• Consortium started by Google Part of the World Wildlife Fund (WWF) initiative and

focused purely on computing resources

Founding members include: Intel, Dell, Sun, EMC, Microsoft, Red Hat, EMC, U-M, MIT (and more)

Collaborate with our University partners to:

Promote methods to reduce computing consumption of our natural resources.

Promote unit purchasing the most energy efficient computing equipment

15MAIS and ITSS Priorities

Customer Satisfaction is Important

• Service Management

Increased system availability/reliability

Decreased incidence of recurring issues

Quicker time to resolution for incidents/problems

• Enterprise directory

• Communications improvements

More visually engaging messages

Fewer emails (shorter too!)

Integrated communications

MAIS Help Desk

16MAIS and ITSS Priorities

Thank you for all you do!

Q & A