MAIS and ITSS PRIORITIES

Laura Patterson, MAIS Associate Vice President Unit Liaison Meeting

January 23, 2008

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Agenda

• MAIS Strategic Plan

• MAIS & ITSS Priorities

• Q&A

• Closing Thoughts

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MAIS Strategic Plan

• Executive officers, deans, and other leaders share their challenges (October 2005)

• Key themes identified• MAIS Advisory

Committee, University leadership, and MAIS leadership determine priorities

• Living document• Updated annually

U-M MISSION• Preserve

knowledge• Create new

knowledge• Develop

future leaders

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MAIS and ITSS Strategic Objectives

• Protect information assets and privacy

• Promote green solutions

• Reduce administrative tasks for faculty & staff

• Enable faculty and staff to maximize our resources

• Enable efficient business processes

• Increase faculty and staff excellence

• Enhance academic units’ ability to connect with individual students

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Priorities

MAIS

• eResearch Proposal Management

• DAC Replacement— Constituent Relationship Management

• Space Utilization

• Business Intelligence

• Service Management

• HE Upgrade

• Green Computing Initiative

ITSS• University IT Security Program

“Difficult and uncertain financial circumstances require us to further sharpen our business-like approach in both our planning and our operations. ”

Excerpt from FY08 Budget remarks to the Regents

President Mary Sue Coleman

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eResearch: Project OverviewScope• Electronic routing and approval of

research proposals

• Submission of research proposals to external sponsors through Grants.gov

Benefits• Provide researchers competitive

advantage for grants

• Meet federal requirements

• Reduce administrative tasks

• Generate more comprehensive research reporting

• Improve usability of data across university systems

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DAC Replacement: Project Overview

Scope• Select and develop a

replacement system for the current Development Alumni Constituency (DAC) System (mainframe)

Law school development kick-off

Benefits• Improve relationships with contributors, which increases

donations to the University • Improve our long term financial stability through a larger

endowment • Increase the endowment, which supports new programs,

initiatives, faculty recruitment and student aid

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Space Utilization Initiative: Project OverviewScope• Develop campus-wide

approach to make best use of all classrooms

• Improve systems supporting space management and classroom utilization

Benefits• Reduce the costs associated with maintaining and operating

facilities

• Improve planning and allocation of instructional and research space to meet new space demands

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Business Intelligence (BI) Projects

• Better information for decision making

• Contain costs and enhance revenue opportunities

• Better allocate resources• Facilitate innovative solutions

BI is turning data into useful information to make data-driven decisions

Scope

Benefits

• Create products• Provide tools and data

resources• Build BI Community• Provide access to experts

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MReports: Project Overview

Scope• Provide suite of reports

Employment internal control information

Real-time financial reports

o Project budget summary reports

Benefits• Easy to understand

information

• Graphic displays

• Drill downs

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BI Community: Project Overview

Pharmacy Services - 2007 BI Award WinnerJan. 31 Customer Satisfaction Event BI Award Nominations open soon

Scope• Develop BI expertise

• Foster networking (BI Council, BI Community of Experts, BI SIG, etc.)

• Increase ROI for enterprise resource planning systems

Benefit• Communities of practice drive behavioral

changes, which positively influence business performance www.bi.umich.edu

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HE Upgrade: Project Overview

Scope and Benefits

• Improves tracking of employees, students, applicants, etc.

• Provides 360 view of key student information

• Improves integration between enrollment and academic requirements

• Makes time entry easier and better transition for migrating from paper timesheets to an online process.

• New technology available

• Vista Plus retires

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ITSS Security Program: Project Overview

Scope• Collaborate with the University

community to further integrate U-M IT security program into education, research and health care operations

Benefits• Integrates security risk considerations into the unit decision-

making processes

• Improves metrics which will in turn create security process improvements

• Better protects sensitive assets located in units

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Green Computing Initiative

• Consortium started by Google Part of the World Wildlife Fund (WWF) initiative and

focused purely on computing resources

Founding members include: Intel, Dell, Sun, EMC, Microsoft, Red Hat, EMC, U-M, MIT (and more)

Collaborate with our University partners to:

Promote methods to reduce computing consumption of our natural resources.

Promote unit purchasing the most energy efficient computing equipment

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Customer Satisfaction is Important

• Service Management

Increased system availability/reliability

Decreased incidence of recurring issues

Quicker time to resolution for incidents/problems

• Enterprise directory

• Communications improvements

More visually engaging messages

Fewer emails (shorter too!)

Integrated communications

MAIS Help Desk

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Thank you for all you do!

Q & A