View
23
Download
0
Category
Preview:
Citation preview
ISO 41001:2018 CERTIFICATION
Lee Liang HuatChief Operating Officer
CONTENT
1. CBM at a Glance
2. Our Certification Milestone
3. ISO 41001 Certification Roadmap
4. Takeaway & Lessons Learnt
2,100 highly skilled staff and multi-disciplinary professionals
One-stop solution centre for
building management /
maintenance services
CBM AT A GLANCE
TOTAL IFM
Laundry Services Training
Managing Agent
Services
Project Management
Services
Car Park Operations
& Management
Security Services
Environmental
ServicesEngineering
Services
Professional & Green
Consultancy
Equipment & System
Integration
A TRULYIntegrated FM Company
in Singapore
OUR CERTIFICATIONS MILESTONE
1971 2000 2005 2010 2015 2016 2017 2018 2019
Unmanned Aircraft Operator Permit
Established as Golden Mile Service Pte Ltd (1971)
Renamed as City Building Management Pte Ltd (1981)
Rebranded as CBM Pte Ltd (2006)
2020 2021
20092000 2015 2020
Converting OHSAS to ISO45K
2019
WHY CBM EMBARKED ON ISO 41001 CERTIFICATION?
✓ Facility Management System – the wait is over !
❖ Establishes a common interpretation and understanding of FM.
❖ Provides a systematic approach which requires continual review in achieving service excellence and operational efficiency.
❖ Provides a common basis upon which FM can be assessed and measured.
❖ Recognized globally
❖ Certification - useful tool to add credibility by demonstrating that service meets the
expectations of your customers.
❖ Enhanced image, credibility and currency
✓ Recognition
ISO 41001 CERTIFICATION ROADMAP
Apr 18
May to Nov 19
Dec 18
Jan 19
Feb 19
Dec 19
Jan 19
Feb 19
MAR 19
Apr 19
May 19
Jun 19
Jul 19
Aug 19
Preparation of 41K Certification
❑ ISO 41K Published
❑ Understanding of 41K & Gap Analysis
❑ Mgmt Decision for 41k Certification❑ Selection of Project
❑ 41K Awareness Trg
❑ 41k Stage 1 Audit2 Days
❑ 41k Stage 2 Audit5 Days
Dedicated Working GroupHeaded by QMS HOD
Rep from Divs/Subsidiaries
Selection of Project for Certifications
(Demand Organisation)
Communications of FMS Requirements to Demand Organisation & Stakeholders
Development of ISO 41kExisting IMS
Existing PolicesOperational SOPs
Focus Areas
❑ ISO(s) Re-certification
• Zero Non-Conformity• 4 Positive Comments• 5 Observations • 4 Opportunities for Improvements
TAKEAWAY / LESSONS LEARNT
✓ Demand Organisation (cl 4)❖ Selection of Project❖ Scope of FM Services (cl. 4.3)❖ Endorsement of FM Policy by Top
Management/Sponsor of the Demand Organisation (cl. 5.2)
✓ FM System (cl. 4.4)
❖ Developing FM System that is applicable to most Demand Organisations ?❖ Customised SLA, KPI etc ?❖ How to generalized the management of relationships, people and the alignment of
support services for objective realization?
✓ Planning (cl.6)
✓ Support (cl.7)
✓ Leadership (cl. 5)
TAKEAWAY / LESSONS LEARNT
✓ Operations
❖ Effective coordination and communications with interested parties.
❖ Ability to demonstrate integrated FM function to ensure effective and efficient delivery of FM Services.
❖ Advantage of integrated in-house capabilities for IFM services.
✓ Performance Evaluation / Preparation Timeline
❖ Lead-time of 9-months to a year for certification.❖ Minimum, 6-months for performance evaluation.❖ Emphasising culture of monitoring and measurement to all stakeholders❖ Important of continual improvement process.
Auditors’ Interviewing
the Senior Management
Documentation and Site Audit
Presentation of ISO41001:2018 Certification
by Mr. Pedro Taxiera Director – Bureau Veritas to Mr. Roy Chiang CEO – CBM
Witnessed by Mr. Mark Thia Chief Executive Officer - IFMA Singapore
23 August 2019
IN SUMMARY
All FM Companies should embrace and get certified in ISO 41001
Fast growing professional and operational disciplines globally…
Organisations require a consistent FM approach and be able to demonstrate that it has a
robust process that can deliver effective and efficiency services to the client.
FM companies who obtain certification to the standard can assure customers and potential
customers that it operates to best-in-practice standards.
“As an ISO41001 Certified FM company in Singapore, we believe in
providing best value for our clients and we are already unique in the sense
that we are a truly integrated FM company. We will continue to strive to be
the best and where we can, we try to trail blaze for the industry.”
Mr. ROY CHIANGChief Executive Officer / President
CBM Pte Ltd
February 2020
www.cbm.com.sg
Recommended