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Intro slide
© Tasktop 2017
Meet Our Speakers
Dominica DeGrandis
@dominicad
John Rauser
@jrause
© Tasktop 2017
Goal:
To help people
recognize the
symptoms of
cultural debt
and learn ways
to manage it.
© Tasktop 2017 http://www.businessdictionary.com/definition/debt.html
Debt:A duty or obligation to
pay money, deliver
goods, or render
service under an
express or implied
agreement.
© Tasktop 2017
dark debt :
debt that’s hard to see?
© Tasktop 2017
Technical Debt
“Taking a short cut or the easy
path to achieve a short term
goal or objective”
© Tasktop 2017
Cultural Debt
“Borrowing against
the culture of your
organization”
© Tasktop 2017
Why does cultural debt matter?
▪ Cascading effects
▪ Impacts the whole system
▪ Misalignment across the org
© Tasktop 2017
Poll time!
To what extent do you discuss and
manage debt in your organization?
© Tasktop 2017
Organizational Culture - attributes & ingredients
1. Leadership philosophy & values
2. Communication
3. Visibility of information flow
4. Job satisfaction
5. Learning climate
@dominicad
Purpose - why do we exist?
Conduct - how do we behave?
Strategy - what do we do?
Value - how will we succeed?
Responsibilities - who does what?
Priorities - what is the most important?
What happens if we ignore cultural debt regarding leadership?
1. Leadership philosophy & values
© Tasktop 2017
What happens if we ignore cultural debt regarding communication?
2. Communication
@dominicad
What happens if we ignore cultural debt regarding visibility?
3. Visibility
© Tasktop 2017What happens if we ignore cultural debt regarding Job satisfaction?
4. Job Satisfaction
© Tasktop 2017
What happens if we ignore cultural debt regarding learning?
5.Learning Climate
© Tasktop 2017
Poll time!
Which of the following ingredients of
culture influence your decisions?
© Tasktop 2017
Cultural Debt Catalysts
1. Conflicting priorities
2. Big changes
3. Lack of feedback
4. Multi-speed teams
5. Running with sharp metrics
@dominicad
1. Conflicting Priorities
@dominicad
2. Big Change
© Tasktop 2017
Why Change is Inevitable
https://www.youtube.com/watch?v=EbPi68GQX10
Physicist Professor Brian Cox - The Wonders of the Universe
“Everything is irreversibly changing.”
It’s not just permanent change, it’s decay.
2nd Law of Thermodynamics, everything
goes from low to high entropy, from order
to disorder.”
@dominicad
3. Feedback
© Tasktop 2017
4. Multi-speed Teams
5. Running with Sharp Metrics
http://www.everydaykanban.com/2017/04/28/devops-days-seattle-2017/#more-1091
© Tasktop 2017
Poll time!
Which of these cultural debt catalysts
are affecting your organization?
© Tasktop 2017
Cultural Debt Management
1. Know the symptoms
2. Create psychological safety
3. Visualize the flow of work
© Tasktop 2017
Summary of Cultural debt symptoms
• Conflicting priorities. Unplanned work, blame, late work, poor quality
• Surprises and unintended expectations
• Resistance to metrics assumptions
• Conflicting messages
• Unhappy people
• Change aversion comments:
“But, we’ve always done it this way.”
“I don’t understand why we need to change the way we do _____.”
“That won’t work here.”
© Tasktop 2017https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf
Typology of Organizational Culture – Westrum model
https://continuousdelivery.com/implementing/culture/
© Tasktop 2017
Poll time!
Which typology does your
organization fall into?
© Tasktop 2017
https://www.youtube.com/watch?v=avauW5FAWCw&list=PLE7tQUdRKcyYPrQMmeYDti-yOmt4IJnpI&index=1
© Tasktop 2017
Enter DevOps Culture
• information flows
• learning climate is investment
• high cooperation & trust
• people like their job
DevOps practices influenced by the lean and safety communities:
blameless postmortems, continuous improvement, systems thinking, value stream
mapping, respect for people, value creation.
© Tasktop 2017
Google two year study results:
Who is on a team matters less than
how team members interact.
The willingness to talk about errors is
by far the most important factor for a team
Amy Edmonson TED talk:https://www.youtube.com/watch?v=LhoLuui9gX8
What makes a great team?
© Tasktop 2017 @paula_thrasher https://www.youtube.com/watch?v=Hen6lk3J_ss
Visualize the whole system
@dominicad
Make Dependencies Visible
@dominicad
Program level to team visibility
© Tasktop 2017 35
© Tasktop 2017
Any Questions?
John Rauser
@jrause
Dominica DeGrandis
@dominicad
© Tasktop 2017
Dominica’s Book Signing Monday, November 13 from 5:30-7:30pm
Add to calendar or enter to win:
• http://go.tasktop.com/Making-Work-Visible-Book-Signing.html
Visit us at Booth #2
Recommended Sessions:http://go.tasktop.com/DOES2017.html
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