Increasing Productivity by Securely Managing Mobility: The

Increasing Productivity by Securely

Managing Mobility: The Story of Mobile

County Public Schools

George Mitchell

IT Supervisor

Mobile County Public Schools

Tim Williams

Director of Product Management

Absolute Software

Sponsored by

One Console

Controls

Them All

George Mitchell IT Supervisor

Mobile County Public Schools

Mobile County Public Schools is the largest

public school district in Alabama

Demographics

– 88 Schools (over 1200 Square Miles) – 12 High Schools

– 18 Middle Schools

– 58 Elementary Schools

– 7 Contracted Schools

– 5 District Support Offices

– 60,000 Students

– 25,000 Computers

– 9,000 Teachers and Support Staff

– 14 Technicians

History

• Around 2003 we had:

– No Fixed Asset Management

– No remote re-imaging

– No remote control

– No software deployment

– No Help Desk!

Initial Solution

– Purchased reimaging solution and started

network-based imaging

– Started migration to first PC management

suite

– Software inventory management

– Patch and power management

– Began implementation of help desk

Crossroads

– Was not meeting expectations

– The vendor did not provide an acceptable

solution

– Excessive server hardware requirements

– Burning to many man hours solving product

issues instead being productive.

Poll Question #1

Do you currently use an

asset management solution?

a) Yes

b) No

c) Unsure

Poll Question #2

Does the product work for you, OR do

you work the product?

a) Works for us

b) We work the product

c) n/a (if you answered No or Unsure to the previous question)

The Solution

Decision to Make the Switch

• Searched for a product that encompassed: – Asset Control

– Warranty Status

– Budget Considerations

– License Tracking

– Easy deployment of essential software

– Security updates for OS/3rd Party Software

– Ability to reimage multiple devices remotely at any

given time.

Network Operations Center

Future

• Complete transition to Absolute Service

• Using Absolute Manage, Absolute Service

and Computrace in our help desk.

• All work orders being completed in a

timely manner.

• Customer satisfaction.

Thank You

George Mitchell

IT Supervisor

Mobile County Public Schools

Tim Williams

Director, Product Management

Absolute Software

Absolute Software

Leading in a rapidly changing market

Absolute Software: The global leader in persistent endpoint

security and management solutions.

Two decades managing and securing diverse endpoints

Comprehensive Solution Set for the Endpoint

Certified ITSM

Next-generation IT service

management without an

army of consultants.

Federated Data

Have a “single source of

truth” with the configuration

management database.

Service Delivery

Track performance and

ensure delivery of

established service level

agreements.

Governance

Provides industry best

visibility and control over all

devices and data.

Risk Management

Receive alerts, remotely

secure a device, recover

and delete data.

Compliance

Prove that devices and

data were secure at point of

risk or at end of life.

Low Infrastructure Investment, Fast Deployment

Automated

Automating time-

consuming IT processes

saves time and money.

Intelligent

Applying automation to the

right tasks, at the right time

simplifies management.

Cross-Platform

Leveraging existing

infrastructure makes new

technology easier to adopt.

How Persistence Works

Embedded security that protects the data, the device, and the organization

Persistence technology

embedded at the factory

S/W Agent installed,

persistence activated

S/W AGENT

REMOVED

MISSING

AGENT

DETECTED

Agent

automatically

reinstalled

Absolute Service for IT Service Management

Absolute Service is an IT Service Management (ITSM) solution, combining people, process

and information technology so that IT services align with the needs of the business.

Built on a foundation of data from all areas of

the organization, IT can use certified best

practices to:

– Deliver specific levels of service

– Predict potential points of failure

– Make real-time decisions for the most

efficient and cost-effective outcome.

– Verified on 11 ITIL Processes

Best practice for endpoint visibility and control

Computrace for Persistent Endpoint Security

Digital Assets Absolute Monitoring

Center IT Administrator

Persistent cloud-based security monitoring and emergency response

Identify and reduce internal risks

Ensure compliance with data regulations

Recover lost and stolen devices

Absolute Manage for Client & Endpoint Management

True Cross-Platform Support (PC, Mac, iOS and Android)

Unified Management for Smart Connected Devices

Cross-Platform

Role-Based Administration

Proactive, Policy-Based Management

• Automated device provisioning

• Detailed inventory

• Automated actions and alerting

• Easily customized reports

• Enforce & remediate

configurations

• Detect jail-broken devices

• Certificate-based authentication

• Mobile Content Management

Mobile Application

Management

• App Distribution

• App Configuration

• App blacklisting

• App Inventory and Licensing

Mobile Security

Management

Mobile Device

Management

For more information:

Toll-Free: 1 800 220 0733 (US & Canada)

Website: www.absolute.com

Product Demos:

Absolute Service for IT Service Management

Absolute Manage for Mobile Device Management

Absolute Manage for Endpoint Management

Computrace for Endpoint Security

Thank You!