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Utilising Mobility for Productivity & Efficiency 12 November 2012 Gary Crosby

Utilising Mobility for Productivity and Efficiency

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Intelligent Pathways Founder Gary Crosby discusses how businesses are utilising mobility to improve productivity and efficiency

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Page 1: Utilising Mobility for Productivity and Efficiency

Utilising Mobility for Productivity & Efficiency

12 November 2012

Gary Crosby

Page 2: Utilising Mobility for Productivity and Efficiency

Key Areas for Discussion

• How Mobility is transforming business

• Benefits for business

• Mobility in action – real world case study

Page 3: Utilising Mobility for Productivity and Efficiency

How Mobility is Transforming Business

• In the last ten years the way

people work has dramatically

changed.

• Mobile phones and laptops

provided the means to keep in

touch with the office and

obtain email, calendar and

contacts on the go.

• People who relied on desktop

computers for communication

were unchained.

Then, along came smart phones, tablets, apps and cloud

Page 4: Utilising Mobility for Productivity and Efficiency

Mobile Devices are Replacing Paper

Page 5: Utilising Mobility for Productivity and Efficiency

Mobile Devices Enable Input On-The-Go

• Builders can raise quotes onsite

• Sales orders can be placed instantly from the field

• Front line staff can record details about customers and

send direct to head office

• Managers can approve tasks from the airport

Page 6: Utilising Mobility for Productivity and Efficiency

The Virtual Office

Page 7: Utilising Mobility for Productivity and Efficiency

Benefits to Business

• Superior customer service

• Reduced costs

• Faster movement of information

• Increased productivity

• Improved employee satisfaction

Page 8: Utilising Mobility for Productivity and Efficiency

Leverage What Your Workforce Already Has

Page 9: Utilising Mobility for Productivity and Efficiency

Case Study – Jetstream

• Mobile application used by

airline cabin crew onboard

an aircraft

• Brings data from

reservations, loyalty, CRM,

operations and crewing

systems into the cabin

• Allows electronic data

collection of data in the air,

that is sent back to head

office on completion of the

flight

Page 10: Utilising Mobility for Productivity and Efficiency

Case Study - Jetstream

Loyalty tier

Meal preference

Journey details

Travel Group

Page 11: Utilising Mobility for Productivity and Efficiency

Case Study – Jetstream

• Rolled out to 500+ users of a major Australian airline

• Used daily on domestic and international flights as well as airline

lounges

• Improves customer experience by faster recognition and preference

recording

• Drives loyalty reward program membership by on-the-spot sign up of

new members

• Reduces double data entry and streamlines flow of information from

cabin to head office

“SUCH A GREAT TOOL FOR CUSTOMER FEEDBACK AND

ESCALATING INFORMATION. A WEALTH OF INFORMATION FOR

THE TEAM ONBOARD AND PRIOR TO FLIGHT ESPECIALLY.”

Page 12: Utilising Mobility for Productivity and Efficiency

Mobile Forms for SMBs

Page 13: Utilising Mobility for Productivity and Efficiency

For further discussion,

come and see us on Stand 8