How to Communicate with crappy people - CIVSAcivsa.org/members_only/doc/conf17/How to... · How to...

How to Communicate with Crappy People

1. What’syourname?

2. Wherewereyouborn?

3. Whatwasyourfavoritechildhoodgame?

4. Howmanybrothers/sistersdoyouhave?What’syourbirthorder?

5. Whatsubjectdidyoulovemostinschool?

6. PlaneiswaiDngtotakeyousomewhere,wherewouldyougo?Why?

7. What’smostexciDngforyourightnow?

8. What’smostchallengingforyourightnow?

Extended Bio

QUIZTIME

1. What’syourname?

2. Wherewereyouborn?

3. Whatwasyourfavoritechildhoodgame?

4. Howmanybrothers/sistersdoyouhave?What’syourbirthorder?

5. Whatsubjectdidyoulovemostinschool?

6. PlaneiswaiDngtotakeyousomewhere,wherewouldyougo?Why?

7. What’smostexciDngforyourightnow?

8. What’smostchallengingforyourightnow?

Quiz Time

Active Listening

L .E .A .N .

LeanInEyeContactAskQuesDons

SnaggingThe

Subject

L .E .A .N .Nod

LeanInEyeContactAskQuesDons

1. Eyecolor?

2. Wearingawatch?

3. Glasses?Contacts?Neither?

4. Haircolor?

5. Shoecolor?

6. BagorPurse?Whatcolor?

7. Describehis/herouYit?

Quiz Time Part 2

Non-VerbalCommunications

Albert Mehrabian

55%38%

Non VerbalTone

Matching & Mirroring

Physically| Emo.onally| Tone/Tempo

penherontoor

bservaDonshoughtseelingsesires

ObservaDonsThoughtsFeelingsDesires

SituaDon#1

Aco-leadershowsup20minuteslatetoameeDngyouhadscheduledwithherandinsteadofapologizing,asksyoutohurryupsoshecan

gettohernextmeeDngonDme.

(TheLateCo-Worker)

SituaDon#2

Yourco-workerisslackingonthejobthisweekandtheresultismoreworkforyou.

(TheLazyCo-Worker)

cknowledgepologizeakeRightecommit

AcknowledgeApologizeMakeRightRecommit

SituaDon#3

YourbossisconstantlywatchingandcommenDngonanewprojectshegavetoyou,eventhoughshesaidshewouldleaveyoutodoityourself.

(TheOverbearingBoss)

AcknowledgeApologizeMakeRightRecommit

SituaDon#4

Averyangrycustomercomesuptoyouandstartsyellingatyouaboutsomethingyoudon’thaveanycontrolover.

(TheAngryCustomer)

CuriousMode

They You

AreRight

AgreeToDisagree

“AtLeastIWasHeard”

Tom@Swi7KickHQ.com

@TomKrieglstein#TeamHuman

ThankTom.com

How to Communicate with crappy people - CIVSAcivsa.org/members_only/doc/conf17/How to... · How to...

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