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How to Communicate with Crappy People
1. What’syourname?
2. Wherewereyouborn?
3. Whatwasyourfavoritechildhoodgame?
4. Howmanybrothers/sistersdoyouhave?What’syourbirthorder?
5. Whatsubjectdidyoulovemostinschool?
6. PlaneiswaiDngtotakeyousomewhere,wherewouldyougo?Why?
7. What’smostexciDngforyourightnow?
8. What’smostchallengingforyourightnow?
Extended Bio
QUIZTIME
1. What’syourname?
2. Wherewereyouborn?
3. Whatwasyourfavoritechildhoodgame?
4. Howmanybrothers/sistersdoyouhave?What’syourbirthorder?
5. Whatsubjectdidyoulovemostinschool?
6. PlaneiswaiDngtotakeyousomewhere,wherewouldyougo?Why?
7. What’smostexciDngforyourightnow?
8. What’smostchallengingforyourightnow?
Quiz Time
Active Listening
L .E .A .N .
LeanInEyeContactAskQuesDons
SnaggingThe
Subject
L .E .A .N .Nod
LeanInEyeContactAskQuesDons
1. Eyecolor?
2. Wearingawatch?
3. Glasses?Contacts?Neither?
4. Haircolor?
5. Shoecolor?
6. BagorPurse?Whatcolor?
7. Describehis/herouYit?
Quiz Time Part 2
Non-VerbalCommunications
Albert Mehrabian
55%38%
7%
Non VerbalTone
Words
Matching & Mirroring
Physically| Emo.onally| Tone/Tempo
OTFD
penherontoor
OTFD
bservaDonshoughtseelingsesires
ObservaDonsThoughtsFeelingsDesires
SituaDon#1
Aco-leadershowsup20minuteslatetoameeDngyouhadscheduledwithherandinsteadofapologizing,asksyoutohurryupsoshecan
gettohernextmeeDngonDme.
(TheLateCo-Worker)
ObservaDonsThoughtsFeelingsDesires
SituaDon#2
Yourco-workerisslackingonthejobthisweekandtheresultismoreworkforyou.
(TheLazyCo-Worker)
AAMR
cknowledgepologizeakeRightecommit
ObservaDonsThoughtsFeelingsDesires
AcknowledgeApologizeMakeRightRecommit
SituaDon#3
YourbossisconstantlywatchingandcommenDngonanewprojectshegavetoyou,eventhoughshesaidshewouldleaveyoutodoityourself.
(TheOverbearingBoss)
ObservaDonsThoughtsFeelingsDesires
AcknowledgeApologizeMakeRightRecommit
SituaDon#4
Averyangrycustomercomesuptoyouandstartsyellingatyouaboutsomethingyoudon’thaveanycontrolover.
(TheAngryCustomer)
CuriousMode
They You
We
AreRight
AreRight
AgreeToDisagree
“AtLeastIWasHeard”
ThankTom.com
