Global Co-Chair, WE Vice President, Workplace Innovation ... · Agile coaching New leadership. ....

Kate NorthGlobal Co-Chair, WE

Vice President, Workplace InnovationColliers International

WElcome to our April WE:binar!

Presenter:Shilpi Kumar

Founder Khoj Lab

“Innovation is a problem of Flow and not a lack of

Ideas”

Featuring…

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khōj . खोज in Hindi(to) search, explore, discover, discern, seek, research.

We help organizations succeed by streamlining their innovation FLOW.

April 18th 2019

Shilpi Kumardesigner . strategist . researcher . harmonizer shilpi.kumar@khojlab.com

Find me on twitter & linkedin @skaska2002Medium author @shilpikumar

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Achyut Kanvinde1916-2002

Flow of nature to understand building elements

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My issues with Design Practice the way I saw it.

. Architecture was not human-centered and was not accessable to all.

Architect Industrial Designer

. Too many silos and too much wastage leading to lack of employee engagement in organizations.

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Flow of makingfor livelihood development

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My issues with Design Practice the way I saw it.

. Architecture was not human-centered and was not accessable to all.

. Too many silos and too much wastage leading to lack of employee engagement in organizations.

. My ability to see problems and convincingly present them as opportunities to the business leaders became my biggest asset.

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Flow of movement to understand shopping behaviors

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Grocery store study

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Flow of interactionsfor workplace design

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Flow of ideasfor innovation efficiency

idea

design

build

position

marketsell

problem

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Innovation is a problem of FLOW, not lack of ideas

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Adoption makes innovation different from invention

Note: Inspired from how Jean-Philippe Deschamps defines innovation.

Innovation1. unique 2. new value 3. adoption

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~60 design companies acquired in the last 12 years.

21+ design companies acquired in the last 3 years.

2017/2018/2019 Design in Tech report

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Internally

+

Externally

Design is internal now and is being integrated

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oldnew

Transforming companies have old models to break into

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Multiple voices for one goal

We need a Design-led

approach

Designers

Open Innovation

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Multiple voices for one goal

We need a Design-led

approach

We need to act like entrepreneurs and

be lean and move fast

Designers Product Managers

Open Innovation Innovation Incubator

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Multiple voices for one goal

We need a Design-led

approach

We need to act like entrepreneurs and

be lean and move fast

We want move to Agile in how we do product

development

Designers Product Managers

Implementationteams

Digital transformationCustomer Experience

Open Innovation Innovation Incubator

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Leadingto multiple changes within the organization

Process change

New Innovation centers

M&As

New workplace

New ways of working

Consolidations

Design thinking training

Agile coaching

New leadership

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flow

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A new lens to help us think about bringing innovation efficiency into workplace

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Disruptions

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Lack of alignmentLack of visibity into the processMiscommunicationLoss of informationSilos

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ActivitiesEnvironment Interactions

ObjectsUsers

Well supported Individual/group behaviors of all kinds

Quality spaces that allow visibility to various activities to support different mindsets

Platform for conversations, collaborations, communication and information sharing(digital/physical)

Artifacts you use to accomplish your work

People you work with

high uncertainty/ambiguity high certainty/confidence

Seamless transitions

between AEIOU is key

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It’s important to synchronize work activities with specific stakeholders as ideas evolve. This cannot be accidental. It must be managed.

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Incorporate user’s voice via research

Great storytelling goes a long way in and out of the organization

Living Of ce

mo

des o

f wo

rk

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Insight 1

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Innovation is not ideation.

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Insight 2Innovation goes beyond New Product Develop-ment (NPD).

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INNOVATION = STRATEGY + R&D KNOWLEDGE (INVENTION)/NPD + COMMERCIALIZATION + IMPACT= NEW VALUE + ADOPTION

insight idea builddesign test market sell

f ow of an idea . intent . why?

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Insight 3Focus on eliminating the seven wastes in the innovation process.

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7 WASTESMaufacturing

overproduction

inventory

waiting

motion

transportation

defects

overprocessing

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7 WASTESMaufacturing

overproduction

inventory

waiting

motion

transportation

defects

overprocessing

Innovation

improper pacing of projects

non-value add initiatives

uneven distribution of tasks

redundancies within a process

disconnect between people & processes

rework

scope-creep or overkill

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peopleorganizationdesigned for innovation flow

human-centered approach

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We focus on innovationperformancelooking through these three lenses to maximize your potential.

ORGANIZATION

CUSTOMERS FUTURE THINKING

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Khoj Lab helps transforming organizations discover and mitigate breakdowns that hinder innovation success.

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PROBLEM FRAMINGUse design thinking to ensure businesses are solving the right problems.

INSIGHT-LED INNOVATION Define the next big opportunity through an understanding of people, systems, and future scenarios

CAPABILITYBUILDINGStructure flows within your organization to explore how you build new innovation capabilities

Vision/Problem Workshop Stakeholder InterviewsContextual data reviewEthnographic ResearchMarket ResearchCustomer JourneysValue WebsDefine Value PropositionDesign Briefs

TOO

LKIT

Design ResearchExpert Interviews Future trends researchAnalogous Industry researchResearch Immersion WorkshopsCo-analysis WorkshopsCo-creation WorkshopsValue Stream MappingStorytelling

Leadership Interviews Capability DiagnosticExploratory Research CapabilityTools/Framework DevelopmentImplementation RoadmapsFuture Scenario Planning

OFF

ERIN

GHow we do it

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Our Team

Catherine PansardSenior Design Researcher/

Strategist

Spanish and French

Business ProfessionalDesign Researcher

Employee Engagment

Shilpi KumarPrincipal, Khoj Lab Innovation/Strategy

Hindi

ArchitectIndustrial DesignerDesign Researcher

Customer Experience

Helen TongSenior Design Researcher

Cantonese and Mandrin

Human Factors EngineeringPsychology

Design Researcher

Dhayan Kumar UI/UX Designer

Hyderabad, India

Ashwin ChikerurVisual Artist + Illustrator

Pune, India

Jessie Lujia Yu, Design Researcher,

Shanghai, China

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thank you.

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