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Kate NorthGlobal Co-Chair, WE
Vice President, Workplace InnovationColliers International
WElcome to our April WE:binar!
Presenter:Shilpi Kumar
Founder Khoj Lab
“Innovation is a problem of Flow and not a lack of
Ideas”
Featuring…
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khōj . खोज in Hindi(to) search, explore, discover, discern, seek, research.
We help organizations succeed by streamlining their innovation FLOW.
April 18th 2019
Shilpi Kumardesigner . strategist . researcher . harmonizer [email protected]
Find me on twitter & linkedin @skaska2002Medium author @shilpikumar
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Achyut Kanvinde1916-2002
Flow of nature to understand building elements
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My issues with Design Practice the way I saw it.
. Architecture was not human-centered and was not accessable to all.
Architect Industrial Designer
. Too many silos and too much wastage leading to lack of employee engagement in organizations.
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Flow of makingfor livelihood development
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My issues with Design Practice the way I saw it.
. Architecture was not human-centered and was not accessable to all.
. Too many silos and too much wastage leading to lack of employee engagement in organizations.
. My ability to see problems and convincingly present them as opportunities to the business leaders became my biggest asset.
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Flow of movement to understand shopping behaviors
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Grocery store study
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Flow of interactionsfor workplace design
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Flow of ideasfor innovation efficiency
idea
design
build
position
marketsell
problem
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Innovation is a problem of FLOW, not lack of ideas
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Adoption makes innovation different from invention
Note: Inspired from how Jean-Philippe Deschamps defines innovation.
Innovation1. unique 2. new value 3. adoption
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~60 design companies acquired in the last 12 years.
21+ design companies acquired in the last 3 years.
2017/2018/2019 Design in Tech report
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Internally
+
Externally
Design is internal now and is being integrated
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oldnew
Transforming companies have old models to break into
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Multiple voices for one goal
We need a Design-led
approach
Designers
Open Innovation
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Multiple voices for one goal
We need a Design-led
approach
We need to act like entrepreneurs and
be lean and move fast
Designers Product Managers
Open Innovation Innovation Incubator
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Multiple voices for one goal
We need a Design-led
approach
We need to act like entrepreneurs and
be lean and move fast
We want move to Agile in how we do product
development
Designers Product Managers
Implementationteams
Digital transformationCustomer Experience
Open Innovation Innovation Incubator
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Leadingto multiple changes within the organization
Process change
New Innovation centers
M&As
New workplace
New ways of working
Consolidations
Design thinking training
Agile coaching
New leadership
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flow
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A new lens to help us think about bringing innovation efficiency into workplace
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Disruptions
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Lack of alignmentLack of visibity into the processMiscommunicationLoss of informationSilos
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ActivitiesEnvironment Interactions
ObjectsUsers
Well supported Individual/group behaviors of all kinds
Quality spaces that allow visibility to various activities to support different mindsets
Platform for conversations, collaborations, communication and information sharing(digital/physical)
Artifacts you use to accomplish your work
People you work with
high uncertainty/ambiguity high certainty/confidence
Seamless transitions
between AEIOU is key
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It’s important to synchronize work activities with specific stakeholders as ideas evolve. This cannot be accidental. It must be managed.
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Incorporate user’s voice via research
Great storytelling goes a long way in and out of the organization
Living Of ce
mo
des o
f wo
rk
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Insight 1
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Innovation is not ideation.
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Insight 2Innovation goes beyond New Product Develop-ment (NPD).
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INNOVATION = STRATEGY + R&D KNOWLEDGE (INVENTION)/NPD + COMMERCIALIZATION + IMPACT= NEW VALUE + ADOPTION
insight idea builddesign test market sell
f ow of an idea . intent . why?
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Insight 3Focus on eliminating the seven wastes in the innovation process.
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7 WASTESMaufacturing
overproduction
inventory
waiting
motion
transportation
defects
overprocessing
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7 WASTESMaufacturing
overproduction
inventory
waiting
motion
transportation
defects
overprocessing
Innovation
improper pacing of projects
non-value add initiatives
uneven distribution of tasks
redundancies within a process
disconnect between people & processes
rework
scope-creep or overkill
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peopleorganizationdesigned for innovation flow
human-centered approach
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We focus on innovationperformancelooking through these three lenses to maximize your potential.
ORGANIZATION
CUSTOMERS FUTURE THINKING
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Khoj Lab helps transforming organizations discover and mitigate breakdowns that hinder innovation success.
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PROBLEM FRAMINGUse design thinking to ensure businesses are solving the right problems.
INSIGHT-LED INNOVATION Define the next big opportunity through an understanding of people, systems, and future scenarios
CAPABILITYBUILDINGStructure flows within your organization to explore how you build new innovation capabilities
Vision/Problem Workshop Stakeholder InterviewsContextual data reviewEthnographic ResearchMarket ResearchCustomer JourneysValue WebsDefine Value PropositionDesign Briefs
TOO
LKIT
Design ResearchExpert Interviews Future trends researchAnalogous Industry researchResearch Immersion WorkshopsCo-analysis WorkshopsCo-creation WorkshopsValue Stream MappingStorytelling
Leadership Interviews Capability DiagnosticExploratory Research CapabilityTools/Framework DevelopmentImplementation RoadmapsFuture Scenario Planning
OFF
ERIN
GHow we do it
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Our Team
Catherine PansardSenior Design Researcher/
Strategist
Spanish and French
Business ProfessionalDesign Researcher
Employee Engagment
Shilpi KumarPrincipal, Khoj Lab Innovation/Strategy
Hindi
ArchitectIndustrial DesignerDesign Researcher
Customer Experience
Helen TongSenior Design Researcher
Cantonese and Mandrin
Human Factors EngineeringPsychology
Design Researcher
Dhayan Kumar UI/UX Designer
Hyderabad, India
Ashwin ChikerurVisual Artist + Illustrator
Pune, India
Jessie Lujia Yu, Design Researcher,
Shanghai, China
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thank you.
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