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Feedback ControversiesWhat bothers you?
Training & Education
Fundamentals
Context
Its not about...
side by side work,
arguments,
brainstorms.
Its about...
expectations.
Give feedback when...
you’re making a...
JUDGEMENT
Controversies
Ask before you give
Early & Often
Explore Intent
People work perfectly
State your intent
No judgements
State behaviour
State Impact
Brainstorm
Disagreements
Love your “Dutch Uncle”
Don’t defend, say thanks
Feedback as a gift
Say when enough
If you can’t act
Say when enough
Phrasing Matters
Now,
Let’s start!
Crucial ConfrontationsHandling difficult conversations
Training & Education
Its easy to look smart...
when you parrot the
wise ...
Silence...
or violence?
Questioning authority
Mrs Williams, 4th Grade
Infraction InfractionContent
When and How
Pattern RelationInfraction
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