Engineer Training Train the Trainer. Engineer Training Train the Trainer Confidential 2 Agenda ...

Engineer Training

Train the Trainer

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Engineer Training

Train the Trainer

Agenda

Structuring a training session

Adult Learning (know your audience)

Presentation Skills

Practice presentation

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Structuring a Training Session

When presentations are poorly organized, the impact of the message is reduced, and the audience is less likely to learn.

POINT

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Structuring a Training Session (cont.)

Modular

Builds on one another

From easy to harder

For each subject

Presentation

Demonstration

Hands on practice

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Structuring a Training Session

IntroductionMain

presentation Summary

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Overview/Introduction

Introduces the lecture topics

Main points

Quick “road map” of information

Gets the attention and interest

Helps in organizing the material

Informs of agenda

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An Effective Introduction

Keep it brief

Don’t go into details of lecture

Set the objectives

Set expectations

Relate to prior knowledge

Try to get attention

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Main Presentation

Logical flow

Every point leads to the next.

Don’t jump from one topic to other.

Connect the points.

Explain the details

Use simple words.

Use graphics when needed.

Use Examples

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Main Presentation (Cont.)

Use Syllabus.

Refer to Handouts.

Answer only content relevant questions.

Refer others to later.

Ask questions.

Don’t read from slides.

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Summary/Conclusion

Reinforces message

Summary of main points

A closing grabber

Provides a sense of closure

Time for questions & answers

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Effective Conclusion

End with a bang, not a whimper!!!

Don’t give new information.

Only review points.

Review process/steps.

Refer to your introduction.

When summarizing a module, show where it fits in the big picture.

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Demonstrating

Demonstrate workflow.

Highlight main features.

Make sure all students can see.

Do it slowly!!!

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Hands on Practice

I hear and I forget.

I see and I retain.

I DO and I UNDERSTAND.

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Hands on Practice

Practice makes better!

Insist on students completing exercises.

Instructor looks over shoulders to offer help.

Don’t DO IT for them.

NO, on the computer

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Questions and Answers

Listen to the entire question.

Repeat the question out loud.

Pause to think if needed.

Credit the person.

Respond to the question.

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The Answer!

Always tell the truth!!!

If you don’t know the answer, promise to research.

Get back to trainee with answer.

Answer directly.

Simple answer to simple question.

Stay on track, brief and to the point.

Refer to your speech.

Helps reinforce & clarify presentation.

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Questions and Answers (Cont.)

Anticipate areas of questioning and prepare.

Acknowledge every question.

If not appropriate, postpone.

? ? ?

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Problem Solving

Investigate (the problem)

Acknowledge

Formulate solution

Respond

Follow up

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Other Factors...

Time constraints

Daily schedule

Breaks

Lunch

No interruptions!

Have all students present.

Do NOT Disturb

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Class Set up

Define setup in advance.

Be early.

Set up class with appropriate computers and applications.

Set up files and training materials.

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Training Material

User Guide/Care & Maintenance Guide

Technical notes

Installation Guide

Relevant drawings

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Summary

How should it be?

Adult Learning

Know Your Audience

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Table of Contents

Course audience

Understanding different learning styles

Culture differences

Motivation

Information processing

Preventing learner overload

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Know Your Audience

Key principle of a successful presentation.

Preparation must include gathering information about your audience and their needs.

A well prepared speech given to the wrong audience can have the same effect as a poorly prepared speech given to the correct audience. They both can fail terribly.

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Know your A-u-d-i-e-n-c-e

Analysis - Who are they? How many will be there?

Understanding - What is their prior knowledge?

Demographics - What is their age, sex, background?

Interest - Why are they there? Who asked them?

Environment - Where will I stand? Can they all see?

Needs - What are their needs? What are your needs?

Customized - What specific needs to address?

Expectations - What do they expect to learn or hear?

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Know your Audience

Who is your audience?

What are their objectives?

What is their prior knowlegde?

What are their expectations?

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Learning Styles

Individuals perceive and process information in very different ways.

How much individuals learn has more to do with whether the educational experience is geared toward their particular style of learning than whether or not they are "smart“.

Educators should not ask, "Is this student smart?" but rather "How is this student smart?"

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Culture Differences

Be aware!

Learn and prepare in advance.

Adapt as much as possible.

Customize to local needs.

Be patient and ask for patience.

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Adult Learning

Issues Affecting Adult Learning:

Learner’s Motivation

Information Processing

Applying Knowledge

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Learner’s Motivation

ARCS model - Kellers (1987)

Getting learners Attention

Keeping instruction Relevant

Giving learners Confidence they can learn

Maintaining interest by providing Satisfaction

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Information Processing Elements

Before you start…

Prior Knowledge

Objectives

Gain Attention

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Information Processing Elements (Cont.)

Presentation

Course Overview

Focus Attention

Level of Presentation

Organize Material

Transferring to Long Term Memory

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Information Processing

How would you cope with a

learner that does not understand your explanation?

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Preventing Learner Overload

What is learner overload?

Why does it occur?

Learners need to process information.

Learners cannot hold large amount of information in working memory.

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Preventing Learner Overload - Suggestions

Talk simply and explain more.

Incorporate key learning points into notes.

Do less while participants do more.

Chunk training and distribute it over time.

Give new learners “training wheels”.

Detect and remedy overload situation.

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Coping with Difficult Trainees

Involve participants.

Acknowledge trainees ideas.

Don’t get personal - be objective.

Don’t give in to personal attackers - stick to the facts.

Enlist other trainees help if it is disruptive to them as well.

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Summary

Learner centered instruction

Objectives

Needs

Expectations

Motivation

Prior knowledge

Personality type

Learning Style

Learning Capacity

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Effective Customer Relations

Listen to your customers -

Then talk

Presentation Skills

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List the elements that influence a presentation.

What Is a Winning Presentation?

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Table of Contents

Overview

Before You Begin...

Using your Voice

Body Language Skills

Language and Style

Demonstrating aids

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Communication is...

Verbal (content)

Vocal (How it is said)

Visual (What is seen)

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Communication Success

7% VERBAL

55% VISUAL

38% VOCAL

Psychologist Albert Mehrabian

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Before You Begin...

“There are two types of speakers, those that are nervous, and those that are Liars”. (Mark Twain)

Prepare

Positive self-messages

Attitude towards yourself, teaching, material, audience

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Prepare

9 P’s

Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation.

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Preparing Presentations

Know audience.

Know subject matter.

Know training material - Rehearse first 3 minutes.

Prepare room.

Check equipment.

Handouts.

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How Do People Use Their Voice?

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Using your VOICE

Breathing

Projection

Articulation

Volume

Variety

Common Voice problems

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Proper Breathing...

Good Breathing= Good Voice

Relaxes

Frees muscles for good speech

Focuses thoughts

Enables the right attitude

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Projection

Projection

Making yourself understood

Bringing breath forward into sound

Relax muscles and stand erect.

Shouting tires voice, causes hoarseness.

Projection gives POWER.

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Articulation

Articulation - making yourself understood.

Every sound is clearly heard.

Articulate with consonants = t,d,p,b,v,f,k,c,g

Enunciate with Vowels = A, I,O,E,U

TIP! Consonants lost over distance – Exaggerate!

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Variety

Add excitement, enthusiasm by varying:

Pitch - tone

Adds impact and drama.

Pace

Pause

Volume

Change for significant information or new mood.

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Common Voice Problems

Nervousness

Swallowed voice - Mumbling

Thinking Noises: Um, Ah, Er

Lip smacking

Shouting

Speaking too fast or slow

Monotone

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Body Language Skills

Total body as a communication vehicle

Eye Contact

Hands and Arms

DressGestures

Facial expression

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Eye-to-Eye Communication

Engages audience, gains attention, improves impression, provides feedback.

HOW?

Connect with audience, one person at a time.

Look directly.

Move eyes after 3-5 seconds.

Speak to everyone.

Do not shift gaze - left to right.

Talk to audience not screen, projector, ceiling.

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Facial Communication

Vary facial expression - put emotion into speaking.

Don’t forget to SMILE!

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Using Your Hands and Arms

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Using Your Hands and Arms

HOW ?

Become conscious.

Do not grip things or hands.

Natural movements.

Eliminate irritating movements.

Jingling keys, waving, tapping.

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Dress

BE:

Comfortable

Appropriate

Yourself

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Using Language and Style

Be Specific.

Explain ambiguities.

Use simple words.

Watch Abbreviations & Acronyms.

Active voice.

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Language and Style

Watch:

Grammar faults

Jargon

Slang

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Spicing Up your speech

Introduce:

Examples

Questions

Case studies

Stories

Humor

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Demonstrating

WHAT TO DO?

Tell them what you are going to do.

Demo it, or get class member to demo.

Tell them what you have done.

HOW?

Project voice, Speak slowly.

Maintain eye contact with audience.

Only look at screen when needed.

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Demonstrating - Tips and Tricks

DO:

Make sure EVERY member can see the demonstration.

Face and speak to audience, not monitor or machine.

Use pointer to highlight items.

Stand to the side.

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Demonstrating - Do NOT

Block line of sight to screen.

Create shadows.

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Summary - Winning Presentations

Use your voice correctly

Breathing, being heard, being understood, variety.

Use your body

Eye contact, expression, hands and arms, gestures, dress.

Use correct language.

Keep the audience interested.

Demonstrate effectively.