Developing Blended Solutions at ADP

Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Developing Blended Solutions at ADPA five year e-learning evolution

2

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Session AgendaSession Agenda

ADP-TLM – Who we are and how we arrived hereSelecting and Implementing an LMSVirtual TrainingSelf-paced eLearningBlended SolutionsDevelopment ToolsFuture Challenges

3

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Presenter Introduction – Richard ArrendalePresenter Introduction – Richard Arrendale

Began my career in public education

Worked for America Online in the mid-90’s

Began eLearning in 1999, with HomeSide Lending / Washington Mutual

Have been working with ADP-TLM since the Spring of 2003

4

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

ADP - Time & Labor ManagementADP - Time & Labor Management

Automatic Data Processing

Multinational corporation with more that 50K employees

Dealer servicesBroker ServicesComprehensive human resource outsourcing

► Small and large businesses► Payroll► Time & Labor Management

Enterprise eTIME TimeSaver

5

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

ADP-TLM TrainingADP-TLM Training

ADP-TLM Training 2003 – charged with training both internal associates and external clients

1 Manager 1 Time Saver Instructional Designer 1 Enterprise eTIME Instructional Designer 1 Enterprise eTIME Trainer 1TimeSaver Trainer 1 Technical Trainer

► 10 Laptop Training Lab $ 200,000 Annual Revenue

6

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

ADP-TLM TrainingADP-TLM Training

ADP-TLM Training 2008 1 Director 4 Managers 8 Instructional Designers 14 Trainers 3 Training Coordinators 1 Technical Trainer

► (nearly 200 machines between Mobile, Virtual and Classroom labs)

$ 1,200,000 Revenue

Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Learning Management SystemSelecting and Implementing

8

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Choosing an LMSChoosing an LMS

Projected 30 - 40% annual growth Need to automate registration Saba chosen after an extensive RFP process

► Previous relationship with ADP► Willingness to customize features

9

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Implementing an LMSImplementing an LMS

Focused Implementation

Phase 1 – Internal Associates

Phase 2 – External Clients Phase 3 – Self-paced

WBT

10

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

ProcessProcess

Defining Rollout Process

Following the ADDIE Model Setting expectations with

business units Creation of several standard

documents for each phase

Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Virtual Classrooms

Hands-on Training

12

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Web-Ex Training CenterWeb-Ex Training Center

Partnership with WebEx & Saba Creating a connector that would seamlessly allow

registration and launch of Training sessions Working with ADP allowed WebEx and Saba to create

functionality they could use with other clients.

13

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Web-Ex Training CenterWeb-Ex Training Center

Training Center

Synchronous solution that allows for hands-on experience Feedback can be a challenge Facilitators must be engaging

Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Self-paced eLearning

Hands-on Training

15

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Development ToolsDevelopment Tools

Articulate Presenter and Adobe Captivate chosen

Extensive research Ease of use Flexibility Assessment Compatibility with LMS

16

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Articulate Presenter and QuizmakerArticulate Presenter and Quizmaker

Articulate Easy to use for information presentation SCORM compliant assessments through Quizmaker

17

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Adobe CaptivateAdobe Captivate

Captivate Adds interactivity to self-paced training Templates allow for rapid development Simulations create opportunities for hands-on exercises with feedback

18

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

AudioAudio

Easy to use, inexpensive, and flexible Articulate Wavepad Audacity

19

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Blended SolutionsBlended Solutions

Mixing the best elements of Instructor-led, Virtual, and Self-paced eLearning

Level setting Cost efficient Most effective use of training resources

Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Development Tools

Process, Standards & Future Challenges

21

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Process RedesignProcess Redesign

Rapid Product Development Cycles Complexity Matrices Training Analysis High Level Design

22

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Training AnalysisTraining Analysis

Revision History Needs Analysis Audience

Analysis Task Analysis Gap Analysis Proposed

Training Project

Resources

23

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

High Level DesignHigh Level Design

Product/Program Information

Revision History Design Definition Business Need and

Scope Course Outline and

Objectives Assumptions, Risks,

and Constraints Administration

Requirements Project Resources

24

© 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

ReorganizationReorganization

ADP-TLM Training recently became part of a consolidated training organization► New reporting relationships► Preserving best practices► Standardization throughout► Opportunities for collaboration

Jenifer WhitmerDirector

Training & Development

Susie SwilleyClient Training Coordinator

Ramon MartinezTechnical Ed.

Specialist

Bill BrightEducation Specialist

Heather McRaeEducation Specialist

Chris ParkerEducation Specialist

George WilsonEducation Specialist

Bob MartoranoEducation Specialist

Mike RoyerEducation Specialist

Kristi ThompsonEducation Specialist

Mary Ellen HarrisEducation Specialist

Terri MaguireEducation Specialist

Sarah DrummondAdministrative

Assistant

Jennifer WilsonClient Training Coordinator

Helen LenaneInstructional Developer

Michelle PittmanInstructional Developer

Troy BroasInstructional Developer

Yolanda DuganProject Manager

Debbie DonaldsonTechnical Manager

Chris WilkinsonInstructional Developer

Dexter WinnsProject Manager

Stephen PuyauEducation Specialist

Scott RippyInstructional Developer

Christopher DunnInstructional Developer

Walter NealingEducation Specialist

Dwight ThompsonEducation Specialist

Rolando ValdesResource Manager

TBDMgr -Instructional

Development

Abby SchaerEducation Specialist

Richard ArrendaleInstructional Developer

Shannon PollittClient Training Coordinator

Jennifer NealEducation Specialist

BackfillOpen

MAS Dedicated

NAS-EET Allocated

FY07 Open

NAS-TS Allocated

Date © 2008 ADP, Inc. ADP Proprietary and Confidential - All Rights Reserved.

Questions & Discussion