Current Stats VoIP Lines: 900 (includes phone sets and analog-to-IP converters for fax)

Current Stats

VoIP Lines: 900 (includes phone sets and analog-to-IP converters for fax)

• Analog Lines: 715 total• Desktop Phones: 500• Elevator Phones: 25• Emergency Phones: 50• Fire Alarm: 140

Project Team Members

Abraham George, CIO University Information & Technology Services, CSU

Bob Diveley, Executive Director of Operations & Infrastructure Services

Casey Hergett, Senior Manager of Network Infrastructure

Tony Harris, Telecommunications Analyst

Mack Ragan, Infrastructure Architect

Mansi Patel, Student Assistant

Hongjun Ye, Graduate Assistant

Gabriel Pudichery, UITS Student Technology Ambassador

Telecom Steering Committee

John FuchkoChuck FellKenyatta MorrisonTom HeltonAbraham GeorgeBob Diveley

Jay KnapeBarbara SmithAmanda AdamsCasey HergettZeno PadinjattekaraTonya D. Wright

• 2007 - Began VoIP Implementation• VoIP sets replaced Analog sets, so should

begin seeing savings on GTA bill• Over time, began to realize savings weren’t

what we expected• January 2013 - Began to audit our GTA analog

phone lines

Background• In 2005, all Telecom responsibilities transferred from Plant Operations to UITS• This created an opportunity for UITS to have better visibility and management of

our analog telephone infrastructure

Position Responsibilities• Moves / Adds / Changes

– order new lines, equipment, and services– order disconnects for existing lines / services no longer needed– maintain accurate records of all telecom assets– review monthly telecom bills (GTA, Sprint, etc) and compare with asset

records to ensure proper billing

• GTA Asset - any line item appearing on your monthly GTA bill– phone line– T1 circuit– voicemail box– VPN– etc.

• An analog telephone infrastructure - copper-line based “network” that connects all building demarcs to the main campus demarc.

• Main campus demarcs are typically fed by the carrier via fiber optic infrastructure• Demarc (demarcation point) - point at which the public switched telephone

network ends and connects with the customer’s on-premise wiring.

Typical Telephone Panel Box

Close up of block - bridging clips

Top Portion

Bottom Portion

Live Demonstration

http://gta.georgia.gov

https://www-01.ibm.com/services/connect/portal

Campus• Closely monitor the GTA bill• Communicate changes/errors to GTA• Maintain accurate internal records

GTA• Expect changes to reflect after 2 billing cycles• Expect lengthy “time to complete” on requests

– This is improving, though• Disconnected services may remain on bill, or may reappear after removal

• Before you begin the audit, request a current itemized report of all GTA assets you are being billed for

– This will come in the form of a spreadsheet• Either maintain as a spreadsheet or import into a database (recommended)• Update this spreadsheet/database as you audit each building• Calculate projected savings• Compare with bill• Rinse & repeat

Audit Process Open Discussion

• Total Disconnect Requests: 744– Basic Line: 498– Premium Line: 38– Voicemail: 208– Auto Attendant: 2– T1: 1

• Monthly Projected Savings per Asset:– Basic Line: $10,073.54– Premium Line: $1,054.50– Voicemail: $906.10– Auto Attendant: $405.17– T1: $446.98

• Total Projected Savings:– Monthly: $12,886.29– Annual: $154,635.53

• Typically, any service that affects life safety, security, or facility management

• Examples:– Fire alarms– Elevator phones– Emergency call boxes– Energy management communications– Security systems– Payphones

• It is critical during the audit that you accurately identify these and DO NOT disconnect them

• Verify that you have no active numbers forwarding to a line you intend to disconnect

• Verify asset charges are going to the correct department• Sometimes the same number can exist in multiple physical

locations• Conference phones, faxes, courtesy phones, etc. are often

not listed in phone directories, so don’t rely solely on a directory when conducting the audit

– This is why the building-by-building physical audit is preferred