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Retail SMB &Enterprise
SMB &Enterprise
FinancialServices
STRATEGIC STEERING ARM Many companies add strategic roles or teams to think proactively about how technology can better serve people in the organization and support the direction of the organization. In this structure, IT is given a role to help influence strategic business decisions.
• Promotes a culture of empathy towards end-users• Arguably more rewarding for IT employees• Anchored by “customer-centric” philosophies
• More challenging to retain engaged employees• Loss of control/ability to maintain brand• Change of skillsets (need for people skills)• Low visibility of changes across IT teams
OUTSOURCED ITCLOUD VENDORS
IT ORGANIZATION BUSINESS UNITS
Common IT Org Structures in the cloud-enabled worldEarlier this month, we discussed three IT Org Structures that emerged from research Microsoft conducted on the changing landscape of IT Organizations. Let’s take a deeper dive into how this might look for your organization,the pros and cons of each structure, and relevant industries.
DECENTRALIZED By locating IT directly with end-users, decentralized organizations increase the accountability of technology to business results. Embedded in the business units, IT can better understand specific needs and communicate back to other IT service teams.
CUSTOMER-CENTRIC These organizations function like “services” organizations, approaching technology with a focus on serving internal “customers”. IT functions as service brokers between outsourced vendors and internal business units.
PROS CONS
• Improves responsiveness to business needs • Aligns to how teams work• Increases empathy between end-users/IT • Empowers employees to influence IT solutions
• Harder to manage distributed network• Can create security vulnerabilities• Lack of clear ownership• Difficult to manage company-wide IT spending
PROS CONS
ITI
CIO
ITI
ITI
Marketing
Finance
HumanResources
RetailTech
CPG LargeEnterprise
• More direct involvement in strategic decision making processes • Considers holistic view of company
• Tension around reporting configuration• Often difficult to understand the holistic view of the company
Industries/Company Sizes
Industries/Company Sizes
Industries/Company Sizes
PROS CONS
IT ORGANIZATION
Support
Development
Infrastructure
CIO
StrategyTeam
IT RegionalManager
IT RegionalManager
Marketing
MarketingManager
MarketingEmployees
Finance
FinanceManager
IT FieldEngineer Finance
Employees
IT ORGANIZATION BUSINESS UNITS
CIO
IT Director
IT FieldEngineer
Manufacturing
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