Changes to our Phone Menu - Ashford University · There have been some recent changes to the...

If you are a CURRENT OR FORMER STUDENT and have completed a course

If you are inquiring about financial aid documents

If you have any questions related to your student account, payments, or making a payment

If you have questions related to your corporate student account

For all other financial services questions

PRESS 2

If you are in your second course or beyond with questions for our Financial Services Department; including financial aid, military, corporate or cash pay

PRESS 1

For transcript or enrollment record inquires and requests, and for all other registrar forms

PRESS 2

PRESS 1

PRESS 2

PRESS 1

PRESS 2

PRESS 3

PRESS 4

PRESS 1

PRESS 2

PRESS 3

PRESS 4

PRESS 5

For technical support

PRESS 9 After any menu if you would like to return to the previous menu

If you have questions regarding transcripts PRESS 1If you would like to make a new request for Ashford University Transcripts

PRESS 2

If it has been beyond 14 days and you would like to check the status of your Ashford transcript request

PRESS 3

If you are inquiring about transcripts from prior institutions

If you are inquiring how transfer credits from other institutions have been applied to your degree plan

For questions regarding registrar forms

For information on the next available commencement ceremony

For an Undergraduate Advisor

For a Graduate Advisor

Changes to our Phone MenuThere have been some recent changes to the Ashford University phone menu. In order to promptly get you to the proper department, please

follow the revised instructions below. To expedite your call even further, make note of the new and enter them immediately to

skip additional menu options.

Page 1 of 2

PRESS 3

For academic inquiries, such as your student schedule and courses

PRESS 4

If you are a previous student seeking reenrollment

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5-digit extensions

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For e-mail, Office 365, Student Portal Login Issues, Constellation, Waypoint, or mobile classroom

For course-related issues

For technical issues with Microsoft Office please contact Microsoft Tech Support toll free at 1‐800‐642‐7676. Please note, Microsoft Tech Support is available from 6am to 6pm Pacific Time.

PRESS 1

PRESS 2

If you have a Military affiliation

If you have an employer benefit

PRESS 1

PRESS 2

All other studentsPRESS 3

PRESS 1If you would like to make a new request for Ashford University Transcripts

PRESS 2

If it has been beyond 14 days and you would like to check the status of your Ashford transcript request

If you are inquiring how transfer credits from other institutions have been applied to your degree plan

For questions regarding registrar forms

For information on the next available commencement ceremony

If you are a DOCTORAL STUDENT or former University of the Rockies student

For Financial inquiries

PRESS 1

For transcript or enrollment record inquires and requests, and for all other registrar forms

PRESS 2

PRESS 9 After any menu if you would like to return to the previous menu

For e-mail, Office 365, Student Portal Login Issues, Constellation, Waypoint, or mobile classroom

For course-related issues

For technical issues with Microsoft Office please contact Microsoft Tech Support toll free at 1‐800‐642‐7676. Please note, Microsoft Tech Support is available from 6am to 6pm Pacific Time.

PRESS 3

For Doctoral academic inquiries, such as your student schedule courses, and dissertation submission

PRESS 4

If you are a previous studentseeking reenrollment

PRESS 5

For technical support

EXT. 20058

Page 2 of 2

PRESS 4

Changes to our Phone MenuThere have been some recent changes to the Ashford University phone menu. In order to promptly get you to the proper department, please

follow the revised instructions below. To expedite your call even further, make note of the new and enter them immediately to

skip additional menu options.

If you have questions regarding transcriptsPRESS 1

5-digit extensions

PRESS 2

PRESS 1

PRESS 3

PRESS 4

PRESS 2

If you have a Military affiliation

If you have an employer benefit

PRESS 1

PRESS 2

All other studentsPRESS 3

PRESS 3

If you are inquiring about transcripts from prior institutions

EXT. 20228