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If you are a CURRENT OR FORMER STUDENT and have completed a course
If you are inquiring about financial aid documents
If you have any questions related to your student account, payments, or making a payment
If you have questions related to your corporate student account
For all other financial services questions
PRESS 2
If you are in your second course or beyond with questions for our Financial Services Department; including financial aid, military, corporate or cash pay
PRESS 1
For transcript or enrollment record inquires and requests, and for all other registrar forms
PRESS 2
PRESS 1
PRESS 2
PRESS 1
PRESS 2
PRESS 3
PRESS 4
PRESS 1
PRESS 2
PRESS 3
PRESS 4
PRESS 5
For technical support
PRESS 9 After any menu if you would like to return to the previous menu
If you have questions regarding transcripts PRESS 1If you would like to make a new request for Ashford University Transcripts
PRESS 2
If it has been beyond 14 days and you would like to check the status of your Ashford transcript request
PRESS 3
If you are inquiring about transcripts from prior institutions
If you are inquiring how transfer credits from other institutions have been applied to your degree plan
For questions regarding registrar forms
For information on the next available commencement ceremony
For an Undergraduate Advisor
For a Graduate Advisor
Changes to our Phone MenuThere have been some recent changes to the Ashford University phone menu. In order to promptly get you to the proper department, please
follow the revised instructions below. To expedite your call even further, make note of the new and enter them immediately to
skip additional menu options.
Page 1 of 2
PRESS 3
For academic inquiries, such as your student schedule and courses
PRESS 4
If you are a previous student seeking reenrollment
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5-digit extensions
EXT. 20060
For e-mail, Office 365, Student Portal Login Issues, Constellation, Waypoint, or mobile classroom
For course-related issues
For technical issues with Microsoft Office please contact Microsoft Tech Support toll free at 1‐800‐642‐7676. Please note, Microsoft Tech Support is available from 6am to 6pm Pacific Time.
PRESS 1
PRESS 2
If you have a Military affiliation
If you have an employer benefit
PRESS 1
PRESS 2
All other studentsPRESS 3
PRESS 1If you would like to make a new request for Ashford University Transcripts
PRESS 2
If it has been beyond 14 days and you would like to check the status of your Ashford transcript request
If you are inquiring how transfer credits from other institutions have been applied to your degree plan
For questions regarding registrar forms
For information on the next available commencement ceremony
If you are a DOCTORAL STUDENT or former University of the Rockies student
For Financial inquiries
PRESS 1
For transcript or enrollment record inquires and requests, and for all other registrar forms
PRESS 2
PRESS 9 After any menu if you would like to return to the previous menu
For e-mail, Office 365, Student Portal Login Issues, Constellation, Waypoint, or mobile classroom
For course-related issues
For technical issues with Microsoft Office please contact Microsoft Tech Support toll free at 1‐800‐642‐7676. Please note, Microsoft Tech Support is available from 6am to 6pm Pacific Time.
PRESS 3
For Doctoral academic inquiries, such as your student schedule courses, and dissertation submission
PRESS 4
If you are a previous studentseeking reenrollment
PRESS 5
For technical support
EXT. 20058
Page 2 of 2
PRESS 4
Changes to our Phone MenuThere have been some recent changes to the Ashford University phone menu. In order to promptly get you to the proper department, please
follow the revised instructions below. To expedite your call even further, make note of the new and enter them immediately to
skip additional menu options.
If you have questions regarding transcriptsPRESS 1
5-digit extensions
PRESS 2
PRESS 1
PRESS 3
PRESS 4
PRESS 2
If you have a Military affiliation
If you have an employer benefit
PRESS 1
PRESS 2
All other studentsPRESS 3
PRESS 3
If you are inquiring about transcripts from prior institutions
EXT. 20228