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Canada New England Cruise Symposium, Shore Excursuions ask the Experts, Beth Hatt
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Shore Excursions: Ask the Experts
AQUILA ~ Canada New England Cruise Symposium
Shore Excursions: Important to the Cruise Lines
• One of the main revenue
generators
• Important for guest
satisfaction
• An extension of the
onboard experience
AQUILA ~ Canada New England Cruise Symposium
Shore Excursions: Important to the Destination
• Showcases the best of the Destination
• Contributes to the Destination’s marketing
efforts with the cruise lines
• Greatly affects the Guest experience in the
Destination and Satisfaction Ratings
• Can impact future calls on the port
AQUILA ~ Canada New England Cruise Symposium
How Shore Excursions Work
• Tour Operators work with Local Suppliers to package products into Shore Excursions
• Cruise Lines work with Tour Operators to build a Shore Excursion program in a destination
• Cruise Lines sell the Shore Excursions to their guests through their websites, reservation agents, and onboard the ship during the cruise.
AQUILA ~ Canada New England Cruise Symposium
Shore Excursions: Ask the Experts
AQUILA ~ Canada New England Cruise Symposium
Erika TacheProduct Manager Tour Operations - Carnival Cruise Lines
Lily UrrutiaManager Product Development / Shore Excursions - Norwegian Cruise Line
Lisa JensenManager Caribbean & North Atlantic Shore Operations - Princess Cruises
Shirley HendersonManager Shore Operations - Carnival UK
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