Shore Excursions: Ask the Experts

AQUILA ~ Canada New England Cruise Symposium

Shore Excursions: Important to the Cruise Lines

• One of the main revenue

generators

• Important for guest

satisfaction

• An extension of the

onboard experience

AQUILA ~ Canada New England Cruise Symposium

Shore Excursions: Important to the Destination

• Showcases the best of the Destination

• Contributes to the Destination’s marketing

efforts with the cruise lines

• Greatly affects the Guest experience in the

Destination and Satisfaction Ratings

• Can impact future calls on the port

AQUILA ~ Canada New England Cruise Symposium

How Shore Excursions Work

• Tour Operators work with Local Suppliers to package products into Shore Excursions

• Cruise Lines work with Tour Operators to build a Shore Excursion program in a destination

• Cruise Lines sell the Shore Excursions to their guests through their websites, reservation agents, and onboard the ship during the cruise.

AQUILA ~ Canada New England Cruise Symposium

Shore Excursions: Ask the Experts

AQUILA ~ Canada New England Cruise Symposium

Erika TacheProduct Manager Tour Operations - Carnival Cruise Lines

Lily UrrutiaManager Product Development / Shore Excursions - Norwegian Cruise Line

Lisa JensenManager Caribbean & North Atlantic Shore Operations - Princess Cruises

Shirley HendersonManager Shore Operations - Carnival UK