Building Tomorrow’s Corporate Portal David C. Hastings Director, Solutions Management...

Building Tomorrow’s

Corporate PortalDavid C. Hastings

Director, Solutions Managementdavid.hastings@ca.com

Agenda

What Business People Really Want

Corporate Portals as a Solution

The Future of Corporate Portals

What Business People Want

What Business People Want

Put simply, business people want to improve their business

They want to satisfy their customers, which will result in increased sales and profit for their company

In order to do this, they need to make intelligent and timely business decisions

This is the reason for the origination of all Information Technology, including Knowledge Management

Decision Making Process

D - Define the problemE - Enumerate the decision factorsC - Collect relevant informationI - Identify a solutionD - Develop and implement a PlanE - Evaluate the results

Information Required to Make Decisions

Structured InformationReports and Analyses

Unstructured InformationOffice DocumentsWebE-Mail

Collaboration and Business Process Experience

What IT Has Given Them

Numerous, disconnected applications all addressing a small portion of their business needs, requiring users to use multiple applications to do business

Applications rarely give them all of the information they need to make decisions

Applications may give you the information you need to make decisions, but not the ability to act

New and improved applications require significant training and time to implement

We have given them software, not solutionsWe have given them software, not solutions

Current Pain for Businesses

“Staying ahead in the world of eBusiness requires efficiency, flexibility and speed. This means changing the way that businesses interact with each other, consumers and their employees. Business partners need to perform as if they are part of the same company. Customers expect access to the information that enables them to make informed buying choices. Employees need the right information at the right time to make intelligent and timely decisions.”

- Computer Associates

Ironically, the technology that enables us to create Corporate Portals is driving the need for Portals

Ironically, the technology that enables us to create Corporate Portals is driving the need for Portals

Business Drivers

Explosive Growth and Diversity of Data Consumers

ITPower UserNovice Business UserExecutive

Growth and Diversity ofCorporate Data

‘70s ‘80s ‘90s

MegabytesGigabytes

TerabytesPetabytes

2000+

Expanding Cross Functional Business Requirements

Services

Sales Finance

HR

R&DMarketing

Increased use of Packaged

ERP Applications

The Knowledge Challenge

Knowledge workers in the workforce:17% in 190059% todayLose 6 weeks each year searching for

information 9 Billion new files (1999) in corporations < 5% of a worker’s intellectual capital submitted

to company knowledge store

Corporate Portals

What is A Portal?

“A knowledge portal is a (single point of access) window not into just information, but the connections between the information which transforms it into Knowledge!

“The portal creates a process model out of the chaos of the desktop!”

Thomas Koulopoulos, CEO Delphi Group

Portals are an evolutionary technology!Portals are an evolutionary technology!

What is A Portal?

A web service that deliversinformation to people Any kind of information:

sales numbers, HR policies,technical specs, vision statements,collateral, task lists, phone numbers

To any kind of people:employees, suppliers,

customers, partners Personalized to support their business

process

For the user:

What Does It Do?

A single location for all information and applications

Personalization

When Yahoo introduced “myYahoo” subscriptions increased 55% almost immediately

Gives You What is Important to You

Internet Syndicated data (News…) Discussion Groups Office Applications

DocumentsSpreadsheets

eMail Video Intranet Information from partners and

suppliers

….all of what is important

Data Warehouse and Production SourcesApplicationsProduction reportingPersonal query,

analysis and reportingSpecialized (OLAP)

analysis

Decision Making Process

D - Define the problemE - Enumerate the decision factorsC - Collect relevant informationI - Identify a solutionD - Develop and implement a PlanE - Evaluate the results

WebServers

WebServers

WebServers

WebServers

Web Browser

Portal Framework

WWW & Intranet

“Managed” Content

DataWarehouse

Email & Threaded

Discussions

Applications

Web

Docs

Data

People

Apps

Aut

horiz

atio

n

Aut

hent

icat

ion

Use

r In

terf

ace

Delivery/Output

Metrics

Search Engine

Navigation &Categorization

Publish/Subscribe

Portal Information

Store

Business

EnginesIntelligence

•NT•Unix•Firewall ready

Ready for your site

“Enterprise” Ready

B2E Integrates all information and applicationsFamiliar--minimal training required Dynamic personalization

B2BCollaborative environmentCustomizable for each partnerSecurity beyond the firewall

B2CPersonalized information accessCreates 1-to-1 relationshipsPushes information to consumers

One Common Platform to Address Multiple ChallengesOne Common Platform to Address Multiple Challenges

Future of Portals

Potential Size of Portal Market

IDC: End User Access Market$1.8B in 2000$7B in 2004

Merrill Lynch: EIP Market$15B in 2002

Future Functionality of Portals

Increased personalization Push, push, push! Information anywhere, anytime Dynamic workflow Increased integration of applications

Questions

david.hastings@ca.com