Embed Size (px)
Citation preview
Agenda
What Business People Really Want
Corporate Portals as a Solution
The Future of Corporate Portals
What Business People Want
What Business People Want
Put simply, business people want to improve their business
They want to satisfy their customers, which will result in increased sales and profit for their company
In order to do this, they need to make intelligent and timely business decisions
This is the reason for the origination of all Information Technology, including Knowledge Management
Decision Making Process
D - Define the problemE - Enumerate the decision factorsC - Collect relevant informationI - Identify a solutionD - Develop and implement a PlanE - Evaluate the results
Information Required to Make Decisions
Structured InformationReports and Analyses
Unstructured InformationOffice DocumentsWebE-Mail
Collaboration and Business Process Experience
What IT Has Given Them
Numerous, disconnected applications all addressing a small portion of their business needs, requiring users to use multiple applications to do business
Applications rarely give them all of the information they need to make decisions
Applications may give you the information you need to make decisions, but not the ability to act
New and improved applications require significant training and time to implement
We have given them software, not solutionsWe have given them software, not solutions
Current Pain for Businesses
“Staying ahead in the world of eBusiness requires efficiency, flexibility and speed. This means changing the way that businesses interact with each other, consumers and their employees. Business partners need to perform as if they are part of the same company. Customers expect access to the information that enables them to make informed buying choices. Employees need the right information at the right time to make intelligent and timely decisions.”
- Computer Associates
Ironically, the technology that enables us to create Corporate Portals is driving the need for Portals
Ironically, the technology that enables us to create Corporate Portals is driving the need for Portals
Business Drivers
Explosive Growth and Diversity of Data Consumers
ITPower UserNovice Business UserExecutive
Growth and Diversity ofCorporate Data
‘70s ‘80s ‘90s
MegabytesGigabytes
TerabytesPetabytes
2000+
Expanding Cross Functional Business Requirements
Services
Sales Finance
HR
R&DMarketing
Increased use of Packaged
ERP Applications
The Knowledge Challenge
Knowledge workers in the workforce:17% in 190059% todayLose 6 weeks each year searching for
information 9 Billion new files (1999) in corporations < 5% of a worker’s intellectual capital submitted
to company knowledge store
Corporate Portals
What is A Portal?
“A knowledge portal is a (single point of access) window not into just information, but the connections between the information which transforms it into Knowledge!
“The portal creates a process model out of the chaos of the desktop!”
Thomas Koulopoulos, CEO Delphi Group
Portals are an evolutionary technology!Portals are an evolutionary technology!
What is A Portal?
A web service that deliversinformation to people Any kind of information:
sales numbers, HR policies,technical specs, vision statements,collateral, task lists, phone numbers
To any kind of people:employees, suppliers,
customers, partners Personalized to support their business
process
For the user:
What Does It Do?
A single location for all information and applications
Personalization
When Yahoo introduced “myYahoo” subscriptions increased 55% almost immediately
Gives You What is Important to You
Internet Syndicated data (News…) Discussion Groups Office Applications
DocumentsSpreadsheets
eMail Video Intranet Information from partners and
suppliers
….all of what is important
Data Warehouse and Production SourcesApplicationsProduction reportingPersonal query,
analysis and reportingSpecialized (OLAP)
analysis
Decision Making Process
D - Define the problemE - Enumerate the decision factorsC - Collect relevant informationI - Identify a solutionD - Develop and implement a PlanE - Evaluate the results
WebServers
WebServers
WebServers
WebServers
Web Browser
Portal Framework
WWW & Intranet
“Managed” Content
DataWarehouse
Email & Threaded
Discussions
Applications
Web
Docs
Data
People
Apps
Aut
horiz
atio
n
Aut
hent
icat
ion
Use
r In
terf
ace
Delivery/Output
Metrics
Search Engine
Navigation &Categorization
Publish/Subscribe
Portal Information
Store
Business
EnginesIntelligence
•NT•Unix•Firewall ready
Ready for your site
“Enterprise” Ready
B2E Integrates all information and applicationsFamiliar--minimal training required Dynamic personalization
B2BCollaborative environmentCustomizable for each partnerSecurity beyond the firewall
B2CPersonalized information accessCreates 1-to-1 relationshipsPushes information to consumers
One Common Platform to Address Multiple ChallengesOne Common Platform to Address Multiple Challenges
Future of Portals
Potential Size of Portal Market
IDC: End User Access Market$1.8B in 2000$7B in 2004
Merrill Lynch: EIP Market$15B in 2002
Future Functionality of Portals
Increased personalization Push, push, push! Information anywhere, anytime Dynamic workflow Increased integration of applications
