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BUILDING TALENTS THRU THE CORPORATE UNIVERSITY
Luz Mercurio
Managing Director
Strategic Learning and Professional Development
Philippine Socie
ty
for T
alent Development
LUZ MERCURIO
Broadcast Communication, University of the Philippines
Master’s Degree in Leadership & Management Development – Ateneo Business School
Over 30 years in HR with domain expertise in Organization and Talent Development
ASEAN Region Learning Leader – GE Global Learning
ASIA PACIFIC HR MANAGER – Philips Electronics
VICE PRESIDENT- Learning and Talent Acquisition – GE Consumer Finance
Philippine Socie
ty
for T
alent Development
Organization Development
• Mission/Vision/Values Creation and Alignment
• Culture Building and Leadership Competency Development
• Strategic Planning and Alignment
• Building a Coaching Culture
• Change Leadership
• Building a Strengths- based Culture
Leadership and Personality Assessment
• Emotional Quotient (EQi version 2 and EQ 360)
• Strengthsfinder
• Myers Briggs Type Indicator (MBTI)
• DISC profiling
• Fundamental Interpersonal Relations Orientation – Business (FIRO – B)
• Leadership Assessment
Customized Learning and Talent Development
• Executive Development
• Fast Track Program for Top Talents
• Change Leadership Strategies
• Employee Engagement
• Team Building and Development
• Stress Management and Mindfulness Program
STRATEGIC LEARNING AND PROFESSIONAL DEVELOPMENT CONSULTING
Philippine Socie
ty
for T
alent Development
EDDIE DEL MAR (1919-1986)
Actor, Director, Movie Producer
Philippine Socie
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CENTENNIAL EVENT
- Book launch
‘ Life and Works of
Eddie del Mar”
- Screening of Eddie Del Mar’s film Bio
“ In His Image”
Directed by Dik Trofeo
Philippine Socie
ty
for T
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MELLIE MAGAT AND FAMILY How many of you belong to a
big family?
Philippine Socie
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MERCURIO FAMILY
How many of you have children in college?
Philippine Socie
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alent Development
MY HOBBY
How many are into photography?
Philippine Socie
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I LEARNED HOW TO PAINT AT AGE 50 How many of you learned
something totally new in the past
year?
Philippine Socie
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My time will be well spent if…
Philippine Socie
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Education can no longer be confined to schools. Every employing institution has to become a teacher (Drucker,1987)
Philippine Socie
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for T
alent Development
WHAT IS A CORPORATE UNIVERSITY?
A corporate university is any educational entity that is a strategic tool designed to assist its parent organization in achieving its goals by conducting activities that foster individual and organizational learning and knowledge. Reference: Renaud-Coulon, Annick (2008). Corporate Universities, a lever of Corporate Responsibility.
Philippine Socie
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for T
alent Development
Objective Participation Faculty Sample Courses Campus
to inculcate
employees into
Apple’s business
culture and
educate them
about its history,
particularly as the
company grew.
Courses are not
required, only
recommended.
Employees sign up
for courses tailored
to their positions
and backgrounds
on an internal
website available
only to Apple staff
members.
The full-time
members of the
faculty design and
teach the courses.
Faculty members
include professors
from universities
like Yale; Harvard;
the University of
California-
Berkeley; Stanford;
and M.I.T.
Communicating at
Apple.”
“Project
Management.”
“Vendor
Management.”
“What Makes
Apple, Apple.”
- Cupertino,
California.
Occasionally,
classes are offered
in Apple’s offices
overseas, and the
professors travel
there to teach. -
Apple University
China.[9]
Philippine Socie
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for T
alent Development
Objective Participation Faculty Sample Courses Campus
Offer multi-day
seminar for
business
professionals to
learn the "secrets"
behind Disney's
customer service
and business
culture
Set programs for
professionals from
many different
industries, including
healthcare,
aerospace/
aviation,
government
/military,
food/beverage
and retail.
Full time internal
Faculty. Some are
cast members.
Disney Institute
hosted 40 different
programs with 3-
day to a week
long stay
-Animation,
Culinary,
Gardening, The
Great Outdoors,
Photography,
Television and
Youth.
Lake Buena Vista,
Florida Philippine Socie
ty
for T
alent Development
Objective Participation Faculty Sample Courses Campus
-designed to
instruct
personnel
employed by
McDonald's in
the various
aspects of
restaurant
management.
275,000
franchise owners
and managers
have completed
the intense
week-long
training program
and now have
Hamburgerology
degrees.
Full time Internal
Faculty accredited
by the American
Council on
Education
- Business
Management
- Social Skills
- Customer
Service
- Oakbrook,
Illinois Chicago
- Tokyo,
London,
Sydney,
Munich, São
Paulo and
Shanghai.
Philippine Socie
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for T
alent Development
Objective Participation Faculty Sample Courses Campus
-inspire, connect
and develop GE
leaders of today
and tomorrow
-Leadership
Programs
-Leadership
Experience Courses
– by nomination
-Leadership Skills-
open enrollment
Functional/Technica
l Courses – Business
led
Customer Programs
- Design Team
- Regional
Learning
Leaders
- Digital Faculty
- Faculty
Excellence
- Customer
Education
Faculty
-Leadership
Innovation and
Strategies
-Design Customer
Experience
-People Leader
Expectation
-Change
Acceleration
Program
-Leadership for
Customers
- Crotonville New
York
- Research
Centers (India,
Germany,China,
San Ramon, Rio
de Janeiro)
- Virtual
Classrooms
Philippine Socie
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CROTONVILLE, OUR GLOBAL LEADERSHIP INSTITUTE,
IS BOTH A PLACE AND AN IDEAL
40,000 PARTICIPANTS
4,200 CUSTOMERS
200 LOCATIONS
2,100 SESSIONS
Mission: inspire, connect, and develop
the GE leaders of today and tomorrow.
Philippine Socie
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for T
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Objective Participation Faculty Sample Courses Campus
- To provide
formal
education
- Maintain
absolute
autonomy (with
own board of
trustees)
- Design
curriculum
according to
requirement of
the company
-factory workers to
executives
-1990 offered
courses to non-
employees
- Most are visiting
professors
- Chief Learning
Officer
Three broad topics
1. Engineering
2. Sales &
Marketing
3. Manufacturing
4. 6 Sigma
-VP Institute – for
new executives
-GM Toolkit
-Building world
class leaders thru
coaching
Illinois
1979 – Training
and Education
Center
1989 - University
Philippine Socie
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for T
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Objective Participation Faculty Sample Courses Campus
to further digital
transformation
-builds capability
in individuals and
organizations to
learn, connect and
innovate
breakthrough
solutions
-interns to
executives
- Boeing technical
experts
- Boeing scientists
and engineers
give real-life
aerospace
industry project
to WSU
students
- accelerating
technologies like
artificial
intelligence,
robotics and
digital biology.
- Engineering,
Business
internship and
Rotational
Programs
Singularity
University-
Mountainview,
California Philippine Socie
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for T
alent Development
CORPORATE UNIVERSITY BENEFITS
ORGANIZATION INDIVIDUAL
Cultivates learning
Develops strategic leadership
Accelerates competency development
Links learning to business objective
Branding Opportunity
Improve Customer Service & Retention
The Next Generation of Corporate Universities
By Mark Allen, Ph.D.
Philippine Socie
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for T
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ALIGN IDENTIFY CREATE DESIGN ROLL-OUT MEASURE
-Vision, Mission,
-Learning Model-
Learning
Priorities aligned
to Corporate
Strategy
-Learning Resources
(Tools/Technology)
-Learning Programs
-Learning Partners
-Faculty &
Participants
-Stakeholders level
of commitment
-Budget
-Governance
Structure
-Core Process
-Link to
performance
management
- Curriculum
-Roll-out Plan
-Culture Change
Strategy
-Process and
Impact
-Success
indicators and
rhythm
-Learning
calendar
-Pilot run
-e- learning and
blended learning
programs
-Manage
partners and
vendors
-Market
programs
CORPORATE UNIVERSITY ROAD MAP
Philippine Socie
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We live in an uncertain world
Philippine Socie
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for T
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Operating Model
and Capabilities
Data and
Connected
Infrastructure
Partner
Ecosystem
1 2 3 Talent & Culture
Change
4 Incentives &
Pricing
5
• Digital capability
model
• Power of the CDO to
drive mutual
accountability
• Preserve the core,
nurture market
expansion
• Leverage the app
economy via co-
innovation
• Access enterprise-
grade security and
scalability
• World class physics-
based & predictive
models
GE’S DIGITAL TRANSFORMATION STORY
• Scalable global
framework
• Co-innovation models
• Agreement structure
and partner GTM
frameworks
• Digital talent
• FastWorks –
hypothesis-driven
agile, iterative
innovation at scale
• GE Beliefs
• Performance
Development
• Value-based pricing
• Outcomes-based
agreements
• Commercial-incentive
programs
Change the game Harness the data Go Together, Go Far Outcome Focused Build Digital DNA
Philippine Socie
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for T
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EMPLOYEE EXPERIENCE
Changes in technology, workplace and beliefs
Digital Physical Cultural
Digital
• On-premise to cloud
• Stand alone apps to integrated
Physical
• Standard set up to activity based
• Workstation to Workplace
Cultural
• Process to experience
• Challenging work to Connection and Purpose
Philippine Socie
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for T
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Areas of Focus
Employee
Experience
Cultural
Purpose
Physical
Digital
People
Leader
Developmen
t
Challenge & Stretch
Team & Relationship
Job Content
Tools & Technology
Workspace & Environment
GE Beliefs
Simplification
FastWorks
Performance Development
LEAN
Digital Industrial
Biz Purpose
Affinity Networks
GE Volunteers
Ecomagination
Building Capabilities
Career Aspirations
Philippine Socie
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for T
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Priorities … Focused collections for business impact
Open to all employees, band agnostic, accessible through BrilliantYou
LEAD
People WELL
High Performing
Team Simplify
THE COMPLEX
Becoming
Digital/
Industrial
CURIOUS FOR
Context
3
Philippine Socie
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for T
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Leadership development at GE: A career-long journey
A portfolio of opportunities
to support individual and
collective growth, across
all career stages
About 80% of learning
happens on the job
Philippine Socie
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for T
alent Development
Leadership development at GE: A career-long journey
A portfolio of opportunities
to support individual and
collective growth, across
all career stages
About 80% of learning
happens on the job
Philippine Socie
ty
for T
alent Development
Leadership development at GE: A career-long journey
A portfolio of opportunities to
support individual and collective
growth, across all career stages
About 80% of learning
happens on the job
Philippine Socie
ty
for T
alent Development
EARLY CAREER
EXPERIENCED
OMLP Operations Management Leadership Program
ITLP Information Technology Leadership Program
HRLP Human Resources Leadership Program
FMP Financial Management Program
CLDP Communications Leadership Development Program
CLP Commercial Leadership Program
EEDP Edison Engineering Development Program
SLP Software Leadership Program
ECLP Experienced Commercial Leadership Program
JOLP Junior Officers Leadership Program
Building our next generation of leaders
ACCELERATORS
CLS Corporate Leadership Staff
CAS Corporate Audit Staff
CTS Corporate Technology Staff Philip
pine Society
for T
alent Development
From Corporate University to Learning Academy William Miller – Faculty Leader of GE Global Learning
• African Leadership University
CEO – Fred Swanikei
Partnership with GE
African Industrial Internet
Program
Objective: Transform
Engineers to Digital Engineers
Continuous Learning
Leading People
Operational Leadership
Strategic Thinking
Collective Learning
Critical Thinking
Philippine Socie
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for T
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• An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.
Jack Welch
Philippine Socie
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for T
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luzm.mercurio@gmail.com
Philippine Socie
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for T
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