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How to improve Listening Skills Develop a desire (motivation) to listen, regardless of your interest level. Develop a desire (motivation) to listen, regardless of your interest level. Become aware of your own biases and attitudes. Become aware of your own biases and attitudes. What are “shock” words or situations What are “shock” words or situations Be open minded Be open minded Don’t listen only for facts Don’t listen only for facts Delay judgment Delay judgment
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Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section.
Active Listening
Understanding Listening
Self inventory
Barriers to Listening Topic uninteresting Criticizing speaker( appearance, communication style) Fake attention Getting over-stimulated by what the speaker says Distractions Personal prejudice
How to improve Listening Skills
Develop a desire (motivation) to listen, regardless of your interest level.
Become aware of your own biases and attitudes. What are “shock” words
or situations
Be open minded Don’t listen only for facts Delay judgment
Listening StylesPassive Listening
Passive listening is showing a person that you are interested without really speaking.
Active Listening Active listening is
using verbal responses to show acceptance, understanding respect, sympathy, and encouragement.
Passive Listening Passive Listening
Techniques: Make eye contact Reflect your feelings
with facial expressions Nod your head Use short encouraging
verbal responses (‘ uh-huh”)
Lean forward
Active Listening
Use verbal responses ( “Really?”, “I see”, “What happened next?”).
Comment directly on what is being said.
Restate the speaker’s ideas in your own words (“Do you mean…..?”).
Encourage the person to express feelings (“I guess you must have felt….”)
Encourage more information (Tell me about…”)
Don’t pass judgment.
Active Listening Techniques:
Volunteer??
Attending
Attending: Giving all of your physical attention to another person. Huge impact on the quality of communication
between two people. Let’s them know you are interested in what
they have to say. LACK of good attending communicates that
you really don’t care about what you have to say.
How to Attend The body should be relaxed; alert posturing Leaning slightly toward the speaker
Communicates energy and attentiveness
Face the other squarely, position yourself so you are at eye level with the speaker Communicates that your involved; places you out of
authority figure, and helps with feelings of threat or fear. Maintain open posture (fosters interpersonal relatedness)
Closed posture (crossed arms or legs)- coldness, defensiveness
Awareness of proximity to the speaker Personal space; boundaries-crossing can be defensive/ too
much is a disconnect.
TOO MUCH TO REMEMBER?Just SOLAR
S - face the mentee(s) squarely
O – have an open posture
L – lean into the conversation
E – eye contact
R – be relaxed
QUESTIONS???
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