AMERICAN WELL - PHP Michigan · © 2015 American Well Corporation | Confidential 10 Member enters...

0© 2015 American Well Corporation | Confidential

Physicians Health PlanMember (consumer) Click Through Deck

AMERICAN WELL

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Member goes to practice landing page www.php.amwell.com

• Patient enrolls on the practice landing page

• “Visit PHP’s Website!” is directed to www.phpmichigan.com

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Member enrollment continued

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Consumer enters health insurance information and service key (PHP)

1. 2. 3.

1. View before entering information2. Subscriber ID validation

message3. Health plan card image

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Member enrollment finished

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Member brought to practice home page

• If the member logs in (has already enrolled once), they willbe brought straight to the practice home page

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Member clicks “Start Visit” in order to connect with a provider and enters intake information

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Intake continued

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Member selects pharmacy where prescriptions will be sent (can skip this step; provider can also enter pharmacy for member during Wrap Up)

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Member confirms/enters insurance information before visit

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Member enters credit card information for payment (or coupon code if applicable)

Note: Visit cost is the PHP rate for all members who enter “PHP” Service Key. A coupon code must be added to apply the appropriate cost share.

Credit card and service key information will be saved as part of your registration file.

Coupon codes will need to be entered for each visit as applicable

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Member views waiting room video while provider reviews member information

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Member connects with provider for telehealth visit

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Visit ends and member rates the provider & experience; answers ROI question

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Member selects where/who to send visit summary

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Visit is complete and member brought back to practice home page