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0© 2015 American Well Corporation | Confidential
Physicians Health PlanMember (consumer) Click Through Deck
AMERICAN WELL
1© 2015 American Well Corporation | Confidential
Member goes to practice landing page www.php.amwell.com
• Patient enrolls on the practice landing page
• “Visit PHP’s Website!” is directed to www.phpmichigan.com
2© 2015 American Well Corporation | Confidential
Member enrollment continued
3© 2015 American Well Corporation | Confidential
Consumer enters health insurance information and service key (PHP)
1. 2. 3.
1. View before entering information2. Subscriber ID validation
message3. Health plan card image
4© 2015 American Well Corporation | Confidential
Member enrollment finished
5© 2015 American Well Corporation | Confidential
Member brought to practice home page
• If the member logs in (has already enrolled once), they willbe brought straight to the practice home page
6© 2015 American Well Corporation | Confidential
Member clicks “Start Visit” in order to connect with a provider and enters intake information
7© 2015 American Well Corporation | Confidential
Intake continued
8© 2015 American Well Corporation | Confidential
Member selects pharmacy where prescriptions will be sent (can skip this step; provider can also enter pharmacy for member during Wrap Up)
9© 2015 American Well Corporation | Confidential
Member confirms/enters insurance information before visit
10© 2015 American Well Corporation | Confidential
Member enters credit card information for payment (or coupon code if applicable)
Note: Visit cost is the PHP rate for all members who enter “PHP” Service Key. A coupon code must be added to apply the appropriate cost share.
Credit card and service key information will be saved as part of your registration file.
Coupon codes will need to be entered for each visit as applicable
11© 2015 American Well Corporation | Confidential
Member views waiting room video while provider reviews member information
12© 2015 American Well Corporation | Confidential
Member connects with provider for telehealth visit
13© 2015 American Well Corporation | Confidential
Visit ends and member rates the provider & experience; answers ROI question
14© 2015 American Well Corporation | Confidential
Member selects where/who to send visit summary
15© 2015 American Well Corporation | Confidential
Visit is complete and member brought back to practice home page
