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7/23/2019 American Well Case Study HBR
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American Well: The doctor will e-seeyou now
Submitted by:
GROUP 4 Section C
Avantika Tikmany
Darshi Vasavada
Gaurav Chaudhari
Mathangi V
Nikhil Joseph
Romil Dwivedi
Sreeram
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American Well - Case Summary
Online healthcare services Shift from conventional healthcare services
Enhanced interconnectivity among patients, physicians
and insurance companies
Use of Next-Gen services in real time
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Whatkind of Values are being
created and for Whom?
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Stakeholders
!m
ployers
Do"tors
#nsuran"eCompanies
atients
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Benefits to atients
No scheduling of appointments
Avoiding unnecessary waiting time
educe travelling time
!ariety of choice for multiple consultation
Easy reference of "#" to specialists Availa$ility of medical history
Enhanced privacy
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Values for atients
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Benefits to !nsuranceCom"anies
%ower reim$ursement cost
Access to large pools of patients and doctors
Sponsoring medical consultations online
Goodwill&reputation with the population
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Values for !nsuranceCom"anies
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Benefits to #octors
#onvenience of location ' wor( from home
)onetary $enefits
Easy reference to medical history of the patient
*nfrastructure flexi$ility
No retirement age
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Values for #octors
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Benefits and Values to $m"loyers
Attractive $enefit plans to their employees
+oost employee satisfaction
*mproved retention
igh employee productivity %ess a$senteeism
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Thank you%