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Active Listening
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Administrative Professional Series 1 Spring 2015
COMMUNICATION & SOCIAL STYLES
Communication ModelSender• Verbal/
Nonverbal message
Context• Who is
communicating
Receiver• Interpret
s• Feedback
Barriers• Environ
mental• Syntax
errors• physiolo
gical
Active Listening
7
3855
Percent of meaning
VerbalsNonVerbalsPar-alan-guage
Speakers: Organize your thoughtsListeners: Listen for the “what” and “why”Both:Don’t interruptMirror back the thoughtLook for agreement
Tips for Sharpening you Communication Skills
Driver•Assertive•Controlled•Directive •Get the job done!
Expressive
•Energetic•Creative•Spontaneous•Let’s have fun!
Amiable•Thoughtful•Relational•Dependable•Is everybody on board?
Analytical•Thinkers•Focused•Planned•Follow these “best practices”
Social Styles
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