Administrative Professional Series 1 Spring 2015

COMMUNICATION & SOCIAL STYLES

Communication ModelSender• Verbal/

Nonverbal message

Context• Who is

communicating

Receiver• Interpret

s• Feedback

Barriers• Environ

mental• Syntax

errors• physiolo

gical

Active Listening

7

3855

Percent of meaning

VerbalsNonVerbalsPar-alan-guage

Speakers: Organize your thoughtsListeners: Listen for the “what” and “why”Both:Don’t interruptMirror back the thoughtLook for agreement

Tips for Sharpening you Communication Skills

Driver•Assertive•Controlled•Directive •Get the job done!

Expressive

•Energetic•Creative•Spontaneous•Let’s have fun!

Amiable•Thoughtful•Relational•Dependable•Is everybody on board?

Analytical•Thinkers•Focused•Planned•Follow these “best practices”

Social Styles