Accreditation Number: 17-QA/ACC/0444/09 Merseta 1

Accreditation Number: 17-QA/ACC/0444/09Merseta

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You do not have to make use of an accredited service provider

Currently more than 450 accredited service providers are registered/Seta (Many however are not active)

When choosing a provider make sure they have a track record and insist on excess to their training facility as well as content of the programs on offer.

Be sure your training service provider deliver and make a difference. 3

Must be a subject matter experts Service Provider to make content/outcomes

of program available (What sense does it make to skill a person how to clean a windscreen if he has been doing it for years)

Do not be fooled by idle threats from service providers regarding the training of your staff.

Take your time to choose your provider. Make sure your provider offers much, much

more than just a unit standard based outcomes program.

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Improve your Service delivery in all areas

Increase your sales and ensure customers return

Professional service delivery improves your ratings

Prevent customer conflict situations with skilled employees

Prevent robberies, hazardous situations Let your skilled staff become your eyes

and ears when you are not around - Empower them!

Ensure your staff applies the OSH act 85 of 1993 (OHASA) with reference to fire hazards and safety in the workplace.

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Management, Supervisors, Cashiers, back office, attendants, general workers, shop staff, merchandisers, Kitchen Staff etc.

Programs are suitable for all Service Station Employees

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CREDITS 120  NQF LEVEL Level 2  REGISTRATION STATUS Registered  SAQA DECISION NUMBER SAQA 0579/08  REGISTRATION START DATE 2008-11-26  REGISTRATION END DATE 2011-11-26  Total Unit standards = 33 NOTE: This qualification replaces qualification

48969, "National Certificate: Service Station Operations", Level 2, 125 credits. Ensure your Service Provider is aware of this

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Best described as building blocks of the entire Qualification

Each Unit Standard will address certain ‘Outcomes’ in the program offered

Proper Assessment during and after the program will have the learner certified competent or not yet competent

Follow the SAQA link provided to view all Unit standards (Total = 33) and outcomes on this qualification (Know the outcomes as to enroll your staff for the right programs)

http://allqs.saqa.org.za/showQualification.php?id=62709

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4 x Compliant courses (1 Day)

1 x Service related skills program (1 Day)

1 x Generic Forecourt Attendants course (New entrants into the Fuel Retail Industry= 10 Days)

Training courses all outcomes based as per Qualification

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This program was developed for the fuel industry on request

It covers all aspects and by far exceed the units standard outcomes prescribed

Practical fuel fire extinguishment included Your employee will become an asset to

your business Learner receive an actual fire

extinguisher as part of training and has to skill a family member in the use of such a tool(Workplace Assignment)

More than 5000 learners skilled on this program nationally, including service station management and senior personnel

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Content of programme Introduction and objectives Chemistry and components of a fire Examples of real life fire situations / hazards/Video Classes of fires Various fire extinguishers Evacuation procedures Role Plays Practical/Handling of various fire extinguishers/Extinguish a

real fuel fire Hazardous situations Workplace assignments Establishment of committee (Service, Safety, Assessment and certification Closure

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This program focus on all service related divisions within the fuel retail outlet.

Thousands of feedback questionnaires from customers, mystery shopper reports and customer evaluations

All Oil company specific service delivery trends/requests also included in this program

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Content of programme Introduction & Objectives Service Excellence in all divisions Customer interaction (do’s & don’ts) Body language/Customer Attitude and Professionalism Role plays Practical assessment of various retail outlets

Workplace assignments Establishment of Committee (Service, Safety, Security) Workplace assignment finalization date Assessment and Certification Closure

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Program is a life saving experience Developed specific for the fuel

retail sector after the 2002 ‘Grassy Park’ massacre (5 x Attendants killed ‘In Terror and silence’

Life saving skills are taught Learners will have a different view

on security and become an asset to your business

See web page for comments to affirm our viewpoint

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Content of programme Prevention of hazardous situations : Crime, Spillage, Fire

etc. Emergency preparedness and procedures Identifying and preventing crime Protecting of information How to prevent and minimise the risk of armed robbery Survival techniques’ during an armed robbery Customer aggression Safety and security @ work (alcohol, drugs, leaving work

station etc.) Identifying latest crime trends (Drive-offs, information etc.) Safety checks Reporting Workplace assignments Establishment of Committee (Service, Safety, Security) Workplace assignment finalization date Assessment and Certification Closure

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Program is specific to a fuel retail outlet

Subject matter experts facilitate this program

Address all relevant forecourt emergencies.

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Content of programme Patient Assessment Cervical / Spinal Injuries Long Bone Fractures Wound Care and Bandaging/Types of wounds, bleeding control Burn Types of burns care and treatment Shock/Recognition and care and treatment CPR Airway and Breathing Problems Recognition, care and treatment

Unconsciousness General Knowledge Basic anatomy Workings of and activation of Emergency Services Infection protection

All learners receive a First Aid Kit Workplace assignments Establishment of Committee (Service, Safety, Security)

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Program is Service Station Specific Candidates must already have undergone the

x 3 compliant courses before enrolling (Fire fighting, Safety & Security and First Aid) Ideal candidate must be responsible, in a

supervisory position, reporting to management

Candidate will ideally chair the Safety& Security and Service Excellence committee after training is done.

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Content of programme

Review/Refresh all Compliant courses Assess all outcomes of compliant courses Objectives Reality of safety & non compliance in the workplace Occupational safety and health act Health and Safety Policies Safety Equipment Housekeeping Evacuation Plans Safety signs Safety inspection guidelines Daily and weekly inspections (Filling out reports,

incidents) Reporting 20

Proper Screening is done Completed CV’s Trustworthy references on file Learner paid for his own training/No cost Choice of candidates from our database All documents/Disciplinary codes in place Has undergone 10 days of skills training

including Fire Fighting, Safety & Security and Service Excellence skills programmes.

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Skilled unemployed candidates available/No cost/Free (Western Cape Region only) Forecourt attendants, cashiers, merchandisers etc.

Skilled candidates with previous experience available (References available)

Training includes: 3 x Skills programs (Safety & Security, Fire Fighting and Service Excellence).

Practical workplace experience C.V. and all reference checks done See unemployed database

www.blackbirdtrainingcentre.co.za

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Facilitation team with wealth of experience in all training avenues

10 Years SAP / Security Background 19 Years Service Station related

Experience Extensive experience in all Service

Station Related ‘Service Delivery’ fields All facilitators are subject matter experts

and have skilled thousands of candidates with exceptional feedback results.

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Western Cape Kwazulu Natal Gauteng Northwest Province / Rustenburg Mpumalanga Limpopo Eastern Cape Free State (All venues confirmed on

enrolment/Map)

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Western Cape, Kwazulu NatalWillem WolmaransTel no. 021 5917383Fax no. 086 6896132Email. info@blackbirdtraining.co,za

Cell: 0797191437

Western Cape, Kwazulu NatalRichard NyilaTel no. 021 5917383Fax no. 086 6896132Email. richard@blackbirdtraining.co.za

Cell: 0733666055

Cell Office :0761793326North West Province, Gauteng, Mpumalanga & LimpopoAlbert GroenewaldCell no. 072 070 1588Fax no. 086 647 2036Email. algro@lantic.net

Cell: 0720701588

Eastern Cape Riaan WolmaransCell no. 076 384 0625Fax no. 086 592 2850Email. securicheckservices@gmail.com

Cell: 076384062525

National: General Inquiries Willem WolmaransCell no. 079 719 1437Fax no. 086 689 6132 Email. info@blackbirdtraining.co.za mwillemw@mweb.co.za

National: Bookings

Tel no. 021 5917383/021 5916947Fax no. 086 6896132

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Service Standards International: Willem Wolmarans Specializing in All service delivery areas to the fuel industry since 1992

EFA Emergency First Aid CC: Johan Barry Subject matter experts in Service Station Specific First Aid Courses

Albert Groenewald: Specialist in labour Law. Comen Labour Law, Fuel Retail industry. 1975 to

2011 (Qualification LLB Juris )

Hennie Laubsher: Qualified Accredited Training instructor/Accredited by Reno Nevada

University. Texas A/M University. (Fire Training/20 Years SME @ Caltex Raffinery/Milnerton, now Chevron.)

  Leogog Business Solutions: Roslyn Williams

Qualified Skills Development fascilitator, assessor and moderator. Submission of WSP (Workplace Skills Plans), ATR (Annuel Training Reports), conducting training skills analysis, employment equity reports and job profiling.

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Blackbird Training CentreAccreditation Number: 17-QA/ACC/0444/09Merseta

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The first Forecourt Generic training programme in 1994 (Cape Town)

Skilled in excess of 20 000 unemployed learners in various training programs and maintained a 80 % placement record.

Turn Key opening of more than 60 Service Stations Nationally

3 Seta Projects for unemployed 2002 until 2004 (All exceeding minimum requirements/2000 learners)

Skilling more than 12 000 Forecourt Staff Nationally (34 Towns, cities) in Safety and Security (Grassy Park 5 x Attendants killed “ In Terror in Silence” Investigation)

Role-out of the first Learnership for Service Station Employees 2006/2007 (600 learners skilled on 18 credits: duration = 13 days) Audited by FET College Rustenburg/Gauteng

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‘Knowledge is Power’During our years of skilling people over the length and the breadth of this beautiful country of ours,

there is no greater joy to see when the light finally switches on in the eye of a learner and he/she walks

out of your facility a motivated , encouraged and

equipped person with so much confidence and motivation, having so much more to offer now and to go make the difference in the lives of so many

people he/she will touch daily.

-Richard Nyila-

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