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Accreditation Number: 17-QA/ACC/0444/09Merseta
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You do not have to make use of an accredited service provider
Currently more than 450 accredited service providers are registered/Seta (Many however are not active)
When choosing a provider make sure they have a track record and insist on excess to their training facility as well as content of the programs on offer.
Be sure your training service provider deliver and make a difference. 3
Must be a subject matter experts Service Provider to make content/outcomes
of program available (What sense does it make to skill a person how to clean a windscreen if he has been doing it for years)
Do not be fooled by idle threats from service providers regarding the training of your staff.
Take your time to choose your provider. Make sure your provider offers much, much
more than just a unit standard based outcomes program.
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Improve your Service delivery in all areas
Increase your sales and ensure customers return
Professional service delivery improves your ratings
Prevent customer conflict situations with skilled employees
Prevent robberies, hazardous situations Let your skilled staff become your eyes
and ears when you are not around - Empower them!
Ensure your staff applies the OSH act 85 of 1993 (OHASA) with reference to fire hazards and safety in the workplace.
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Management, Supervisors, Cashiers, back office, attendants, general workers, shop staff, merchandisers, Kitchen Staff etc.
Programs are suitable for all Service Station Employees
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CREDITS 120 NQF LEVEL Level 2 REGISTRATION STATUS Registered SAQA DECISION NUMBER SAQA 0579/08 REGISTRATION START DATE 2008-11-26 REGISTRATION END DATE 2011-11-26 Total Unit standards = 33 NOTE: This qualification replaces qualification
48969, "National Certificate: Service Station Operations", Level 2, 125 credits. Ensure your Service Provider is aware of this
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Best described as building blocks of the entire Qualification
Each Unit Standard will address certain ‘Outcomes’ in the program offered
Proper Assessment during and after the program will have the learner certified competent or not yet competent
Follow the SAQA link provided to view all Unit standards (Total = 33) and outcomes on this qualification (Know the outcomes as to enroll your staff for the right programs)
http://allqs.saqa.org.za/showQualification.php?id=62709
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4 x Compliant courses (1 Day)
1 x Service related skills program (1 Day)
1 x Generic Forecourt Attendants course (New entrants into the Fuel Retail Industry= 10 Days)
Training courses all outcomes based as per Qualification
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This program was developed for the fuel industry on request
It covers all aspects and by far exceed the units standard outcomes prescribed
Practical fuel fire extinguishment included Your employee will become an asset to
your business Learner receive an actual fire
extinguisher as part of training and has to skill a family member in the use of such a tool(Workplace Assignment)
More than 5000 learners skilled on this program nationally, including service station management and senior personnel
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Content of programme Introduction and objectives Chemistry and components of a fire Examples of real life fire situations / hazards/Video Classes of fires Various fire extinguishers Evacuation procedures Role Plays Practical/Handling of various fire extinguishers/Extinguish a
real fuel fire Hazardous situations Workplace assignments Establishment of committee (Service, Safety, Assessment and certification Closure
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This program focus on all service related divisions within the fuel retail outlet.
Thousands of feedback questionnaires from customers, mystery shopper reports and customer evaluations
All Oil company specific service delivery trends/requests also included in this program
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Content of programme Introduction & Objectives Service Excellence in all divisions Customer interaction (do’s & don’ts) Body language/Customer Attitude and Professionalism Role plays Practical assessment of various retail outlets
Workplace assignments Establishment of Committee (Service, Safety, Security) Workplace assignment finalization date Assessment and Certification Closure
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Program is a life saving experience Developed specific for the fuel
retail sector after the 2002 ‘Grassy Park’ massacre (5 x Attendants killed ‘In Terror and silence’
Life saving skills are taught Learners will have a different view
on security and become an asset to your business
See web page for comments to affirm our viewpoint
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Content of programme Prevention of hazardous situations : Crime, Spillage, Fire
etc. Emergency preparedness and procedures Identifying and preventing crime Protecting of information How to prevent and minimise the risk of armed robbery Survival techniques’ during an armed robbery Customer aggression Safety and security @ work (alcohol, drugs, leaving work
station etc.) Identifying latest crime trends (Drive-offs, information etc.) Safety checks Reporting Workplace assignments Establishment of Committee (Service, Safety, Security) Workplace assignment finalization date Assessment and Certification Closure
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Program is specific to a fuel retail outlet
Subject matter experts facilitate this program
Address all relevant forecourt emergencies.
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Content of programme Patient Assessment Cervical / Spinal Injuries Long Bone Fractures Wound Care and Bandaging/Types of wounds, bleeding control Burn Types of burns care and treatment Shock/Recognition and care and treatment CPR Airway and Breathing Problems Recognition, care and treatment
Unconsciousness General Knowledge Basic anatomy Workings of and activation of Emergency Services Infection protection
All learners receive a First Aid Kit Workplace assignments Establishment of Committee (Service, Safety, Security)
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Program is Service Station Specific Candidates must already have undergone the
x 3 compliant courses before enrolling (Fire fighting, Safety & Security and First Aid) Ideal candidate must be responsible, in a
supervisory position, reporting to management
Candidate will ideally chair the Safety& Security and Service Excellence committee after training is done.
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Content of programme
Review/Refresh all Compliant courses Assess all outcomes of compliant courses Objectives Reality of safety & non compliance in the workplace Occupational safety and health act Health and Safety Policies Safety Equipment Housekeeping Evacuation Plans Safety signs Safety inspection guidelines Daily and weekly inspections (Filling out reports,
incidents) Reporting 20
Proper Screening is done Completed CV’s Trustworthy references on file Learner paid for his own training/No cost Choice of candidates from our database All documents/Disciplinary codes in place Has undergone 10 days of skills training
including Fire Fighting, Safety & Security and Service Excellence skills programmes.
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Skilled unemployed candidates available/No cost/Free (Western Cape Region only) Forecourt attendants, cashiers, merchandisers etc.
Skilled candidates with previous experience available (References available)
Training includes: 3 x Skills programs (Safety & Security, Fire Fighting and Service Excellence).
Practical workplace experience C.V. and all reference checks done See unemployed database
www.blackbirdtrainingcentre.co.za
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Facilitation team with wealth of experience in all training avenues
10 Years SAP / Security Background 19 Years Service Station related
Experience Extensive experience in all Service
Station Related ‘Service Delivery’ fields All facilitators are subject matter experts
and have skilled thousands of candidates with exceptional feedback results.
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Western Cape Kwazulu Natal Gauteng Northwest Province / Rustenburg Mpumalanga Limpopo Eastern Cape Free State (All venues confirmed on
enrolment/Map)
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Western Cape, Kwazulu NatalWillem WolmaransTel no. 021 5917383Fax no. 086 6896132Email. [email protected],za
Cell: 0797191437
Western Cape, Kwazulu NatalRichard NyilaTel no. 021 5917383Fax no. 086 6896132Email. [email protected]
Cell: 0733666055
Cell Office :0761793326North West Province, Gauteng, Mpumalanga & LimpopoAlbert GroenewaldCell no. 072 070 1588Fax no. 086 647 2036Email. [email protected]
Cell: 0720701588
Eastern Cape Riaan WolmaransCell no. 076 384 0625Fax no. 086 592 2850Email. [email protected]
Cell: 076384062525
National: General Inquiries Willem WolmaransCell no. 079 719 1437Fax no. 086 689 6132 Email. [email protected] [email protected]
National: Bookings
Tel no. 021 5917383/021 5916947Fax no. 086 6896132
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Service Standards International: Willem Wolmarans Specializing in All service delivery areas to the fuel industry since 1992
EFA Emergency First Aid CC: Johan Barry Subject matter experts in Service Station Specific First Aid Courses
Albert Groenewald: Specialist in labour Law. Comen Labour Law, Fuel Retail industry. 1975 to
2011 (Qualification LLB Juris )
Hennie Laubsher: Qualified Accredited Training instructor/Accredited by Reno Nevada
University. Texas A/M University. (Fire Training/20 Years SME @ Caltex Raffinery/Milnerton, now Chevron.)
Leogog Business Solutions: Roslyn Williams
Qualified Skills Development fascilitator, assessor and moderator. Submission of WSP (Workplace Skills Plans), ATR (Annuel Training Reports), conducting training skills analysis, employment equity reports and job profiling.
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Blackbird Training CentreAccreditation Number: 17-QA/ACC/0444/09Merseta
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The first Forecourt Generic training programme in 1994 (Cape Town)
Skilled in excess of 20 000 unemployed learners in various training programs and maintained a 80 % placement record.
Turn Key opening of more than 60 Service Stations Nationally
3 Seta Projects for unemployed 2002 until 2004 (All exceeding minimum requirements/2000 learners)
Skilling more than 12 000 Forecourt Staff Nationally (34 Towns, cities) in Safety and Security (Grassy Park 5 x Attendants killed “ In Terror in Silence” Investigation)
Role-out of the first Learnership for Service Station Employees 2006/2007 (600 learners skilled on 18 credits: duration = 13 days) Audited by FET College Rustenburg/Gauteng
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‘Knowledge is Power’During our years of skilling people over the length and the breadth of this beautiful country of ours,
there is no greater joy to see when the light finally switches on in the eye of a learner and he/she walks
out of your facility a motivated , encouraged and
equipped person with so much confidence and motivation, having so much more to offer now and to go make the difference in the lives of so many
people he/she will touch daily.
-Richard Nyila-
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