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challenge
Our client is a publicly listed company that sources and manufactures bathroom and kitchen productsnationally to trade and consumer channels. They were undertaking significant business transformation,which included changing their business model from being a primarily locally manufactured organisationto an internationally sourced one, and needed help to develop their capability into a high performingsupply chain organisation that will improve service level performance whilst reducing working capitaland costs.
● Planning processes were disintegrated, including no centralised supply planning process. Anyprocesses that did exist were inconsistently adopted by each team member
● Supply chain planning systems provided inadequate visibility and limited exception basedmanagement.
● Poor master and planning data● Volatile demand was exacerbated by poor planning processes that resulted in a large number of
forecast changes within lead-time and a short-term focus● Significant supply and capacity constraints across key product portfolios● Lack of planning maturity and visibility made it difficult for management to obtain information required
to influence planning decisions
NATIONAL BATHROOM & KITCHEN MANUFACTURER
CASE STUDY
background
www.gra.net.au
Supply ChainPlanning Transformation
In order to develop the client’s capability, a programme of work was developed across four streams. The keyactivities included:
Supply Chain Professionalisation● Conducting Training/Education needs assessments● Conducting formal Supply Chain Business Planning education and mentoring sessions
Supply Chain Business Alignment● Reviewing the customer offer● Developing policies and configure systems to support the offer
Supply Chain Planning Foundation● Establishing best practice demand and supply planning processes● Defining roles and responsibilities● Agreeing key supply chain policies● Developing a planner calendar of activities and reporting process● Reviewing planning inputs and cleansing master data● Reviewing and re-configuring the planning system to support the process
Supply Chain Performance Management Framework● Reviewing and implementing best practice Supply Chain Performance Metrics● Implementing a root cause diagnostic reporting process● Implementing process adherence reporting
Head office110 Jolimont Road
East Melbourne VIC 3002Tel: (03) 9421 4611
Email: info@gra.net.auwww.gra.net.au
Melbourne | Sydney | Canberra | Brisbane
CASE STUDY
approach
#43
outcome
This programme of work focussed on sustainable improvement initiatives across the Supply Chain Planningfunction. The programme included People, Processes, Systems & Data:
● Created a customer offer in terms that could be operationalised within supply chain to improve customerservice and reduce costs
● Implemented a best practice supply and demand management operating model to support the supplychain challenges created by the move to off shore sourcing
● Built sustainable capability by up-skilling the planning team● Enhanced the current planning tools and systems to drive the process● Developed Executive reporting and root cause analysis tools for tracking and improving supply chain
performance
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