challenge

Our client is a publicly listed company that sources and manufactures bathroom and kitchen productsnationally to trade and consumer channels. They were undertaking significant business transformation,which included changing their business model from being a primarily locally manufactured organisationto an internationally sourced one, and needed help to develop their capability into a high performingsupply chain organisation that will improve service level performance whilst reducing working capitaland costs.

● Planning processes were disintegrated, including no centralised supply planning process. Anyprocesses that did exist were inconsistently adopted by each team member

● Supply chain planning systems provided inadequate visibility and limited exception basedmanagement.

● Poor master and planning data● Volatile demand was exacerbated by poor planning processes that resulted in a large number of

forecast changes within lead-time and a short-term focus● Significant supply and capacity constraints across key product portfolios● Lack of planning maturity and visibility made it difficult for management to obtain information required

to influence planning decisions

NATIONAL BATHROOM & KITCHEN MANUFACTURER

CASE STUDY

background

www.gra.net.au

Supply ChainPlanning Transformation

In order to develop the client’s capability, a programme of work was developed across four streams. The keyactivities included:

Supply Chain Professionalisation● Conducting Training/Education needs assessments● Conducting formal Supply Chain Business Planning education and mentoring sessions

Supply Chain Business Alignment● Reviewing the customer offer● Developing policies and configure systems to support the offer

Supply Chain Planning Foundation● Establishing best practice demand and supply planning processes● Defining roles and responsibilities● Agreeing key supply chain policies● Developing a planner calendar of activities and reporting process● Reviewing planning inputs and cleansing master data● Reviewing and re-configuring the planning system to support the process

Supply Chain Performance Management Framework● Reviewing and implementing best practice Supply Chain Performance Metrics● Implementing a root cause diagnostic reporting process● Implementing process adherence reporting

Head office110 Jolimont Road

East Melbourne VIC 3002Tel: (03) 9421 4611

Email: info@gra.net.auwww.gra.net.au

Melbourne | Sydney | Canberra | Brisbane

CASE STUDY

approach

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outcome

This programme of work focussed on sustainable improvement initiatives across the Supply Chain Planningfunction. The programme included People, Processes, Systems & Data:

● Created a customer offer in terms that could be operationalised within supply chain to improve customerservice and reduce costs

● Implemented a best practice supply and demand management operating model to support the supplychain challenges created by the move to off shore sourcing

● Built sustainable capability by up-skilling the planning team● Enhanced the current planning tools and systems to drive the process● Developed Executive reporting and root cause analysis tools for tracking and improving supply chain

performance