2020 CATALOG€¦ · On Call Banquet Server and Restaurant Training Cycle 1 January 7 – March 26...

2020 CATALOG

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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Table of Contents

Certificate Courses .............................................................................. 4 Culinary Skills ...................................................................................... 5 Food Art .............................................................................................. 5 On-Call Banquet Server Course …........................................................ 6-7 Computer Skills ................................................................................... 7-8 English for Hospitality ......................................................................... 8 U.S. Citizenship Preparation................................................................ 9 Math Class / College Preparation ....................................................... 9 Tutoring .............................................................................................. 9 Career Resources and Referral Services ............................................. 9 Workshops ......................................................................................... 10 Job Seeker Training Program .............................................................. 11 Getting to BEST …………………................................................................ 12

Our funders include

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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Certification Courses

Course/Module Learning Objectives Duration

CPR/AED • Recognize an emergency

• Respond to an emergency by using action steps: Check, Call, Care

• Provide basic care for sudden illnesses until advanced medical help arrives

• Use an automated external defibrillator

3 hours

SERVSAFE™

• Recognize the risks faced by a food service establishment

• Assist in preventing unsafe habits that result in foodborne illness

• Protect food and food service equipment from contamination

• Practice good personal hygiene as it applies to the safe food handler

• Correctly stock and rotate food products

• Successfully clean and sanitize food service contact areas and equipment

8 hours

TIPS™ • Help create and sustain a comfortable and relaxed atmosphere for patrons

• Influence aspects of drinking behavior to encourage responsible drinking

• Confidently intervene in and resolve troublesome situations

• Use the knowledge gained in this class to recognize if a guest is approaching intoxication or is already intoxicated

5 hours

MA

ALLERGEN

TRAINING™

Understand:

• Food allergies and celiac disease-related food intolerance, including the major food allergens

• Celiac disease and the food intolerances that it produces

• Symptoms of allergic reactions and celiac disease and procedures that restaurants should follow in educating employees about food allergies and celiac disease

• Steps that restaurants, hotels, and caterers should take if a customer has an allergic or celiac disease-related reaction to food

2 hours

BARISTA

• Understand the history and importance of coffee

• Demonstrate how to use and maintain an espresso machine

• Understand how to select, store, and dispose of coffee

• Demonstrate proper coffee bean grinding and tamping

• Understand how water temperature, quality, and flow rate affect taste

• Demonstrate how to properly froth milk

2 hours

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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Basic Culinary Skills

Course/Module Learning Objectives Duration

KITCHEN

MATH

• Demonstrate understanding of recipe terminology

• Demonstrate understanding of liquid measurement values

• Ability to convert liquid measurements from one value to another

• Ability to increase or reduce recipe yields

• Demonstrate understanding of fraction math

• Demonstrate understanding of measuring utensils

6 hours

KNIFE SKILLS • Select and care for knives

• Identify all parts of the knife

• Use a utility knife safely: o Clean o Carry o Sharpen o Store o Cut o Position guiding hand correctly

• Cut foods into a variety of shapes and sizes: Julienne, Battonet, Chiffonade, and Dice

24 hours

PAN SKILLS • Properly clarify butter

• Understand the proper techniques and guidelines necessary to: sauté, pan sear, and pan fry

• Demonstrate basic egg preparation and flipping techniques

• Demonstrate standard breading procedures and when to use each one

• Understand the importance of timing when cooking multiple food items

20 hours

SOUPS &

SAUCES

• Demonstrate understanding of thickening agents

• Ability to make and use a roux, slurry, and beurre manie

• Ability to make and use a mirepoix

• Demonstrate understanding of soups and sauces

• Demonstrate understanding of mother sauces

22 hours

Food Art Course/Module Learning Objectives Duration

FOOD ART

• Learn the art of fruit and vegetable carving and garnishing

• Students will receive their own garnishing kit the first night of class

3 hours / week

8 weeks

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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On Call Banquet Server and Restaurant Training Cycle 1

January 7 – March 26 Cycle 2

April 7 – June 25 Cycle 3

September 8 – November 19

Course/Module Learning Objectives Duration

VOCABULARY/ TERMINOLOGY

• Ability to identify and describe various kitchen equipment

• Ability to Identify and describe various foods

• Ability to identify and describe tableware, glassware, and flatware

• Demonstrate knowledge of various cooking methods

• Ability to interact with customers in a professional manner

6 hours

NAPKIN

FOLDING/TABLE

SETTING

• Ability to fold napkins in eleven classic folds

• Execute traditional table settings

• Demonstrate knowledge of polishing techniques

6 hours

ORDER TAKING/

ORDER OF

SERVICE

• Ability to take orders and interact with customers in a professional and informative manner

• Ability to serve guests using the proper sequence of events

• Ability to describe menu items and make informed suggestions

6 hours

WINE SERVICE COCKTAIL

SERVICE

• Demonstrate basic knowledge of various wines

• Ability to identify basic wine varietals

• Ability to execute traditional tableside wine service

• Demonstrate basic knowledge of various liquors

• Demonstrate knowledge of classic cocktails & their garnishes

• Demonstrate knowledge of appropriate glassware for specific cocktails

• Demonstrate basic knowledge of mixers

6 hours

MICROSTM

SYSTEM

• Demonstrate basic knowledge of MicrosTM system

• Ability to open and close a check

• Ability to accurately enter food and beverage orders

• Ability to place orders using seating position and course numbers

• Ability to accurately use modifiers

• Ability to accurately convey customer preferences and needs

• Ability to correctly enter personal time codes and manage time sheets

12 hours

BUFFET • Demonstrate basic knowledge of all buffet equipment

• Ability to set up a general buffet using correct sequential placement of foods, equipment, and utensils

• Demonstrate knowledge of buffet staff and their responsibilities

• Demonstrate knowledge of basic buffet etiquette

• Ability to set up a basic buffet place setting

6 hours

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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BANQUET TABLE

SETTING

• Demonstrate basic knowledge of all banquet equipment

• Ability to set up a traditional banquet table

• Demonstrate knowledge of buffet staff and their responsibilities

• Ability to read and understand a B.E.O.

• Ability to set a banquet table according to a specific B.E.O.

• Ability to safely stack, lift, and carry trays

6 hours

BANQUET ORDER

OF SERVICE

• Demonstrate understanding of cocktail hour

• Demonstrate understanding of serving appetizers and/or wine

• Ability to greet guests, introduce oneself, and interact with guests in a professional manner

• Understand importance of food allergies and ability to communicate this information effectively

• Demonstrate knowledge of the sequence of service

• Understand differences between banquet and table service

6 hours

BANQUET STYLES

OF SERVICE

• Demonstrate understanding of and ability to execute Bread Buttering

• Demonstrate understanding of and ability to execute various styles of service including:

o Escoffier Service o French Service o Other service styles commonly used in Boston hotels

6 hours

Computer Skills, English for Hospitality, U.S. Citizenship Cycle 1

January 6 – April 10 Cycle 2

April 27 – July 31 Cycle 3

September 8 – December 11

Computer Skills

Course/Module Learning Objectives Duration

COMPUTER / DEVICE

• Know difference between hardware and software

• Mouse skills

• Identify keys on keyboard and improve keyboarding skills

• Customize computer settings

• Create folders to organize files

• Understand words and phrases necessary to buy a personal device

2.5 hours/ week

AM / PM

INTERNET • Identify web browsers

• Create safe and strong passwords and be secure

• Search using keywords vs. typing a web address

• Browse on multiple tabs

• Sift through search results

• Explore topics such as buying airfare and online shopping

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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EMAIL • Create an account and professional signature

• Compose new emails

• Use formal language in emails

• Send, reply to, and forward emails

• Identify spam and manage unwanted emails

• Organize inbox with labels

2.5 hours/ week

AM / PM

GOOGLE DRIVE

AND OTHER APPS

• Create and move files to Google Drive

• Share files and folders

• Delete files and folders

• Understand basics of cloud storage

• Use and understand purpose of Google Docs, Slides, and Sheets

• Create, edit, and insert elements into each app

• Collaborate and share files with other users

MOBILE DEVICES

AND APPS

• Use pre-installed apps

• Download and install new apps

• Organize and delete apps

• Navigate websites on mobile view

• Understand cloud storage

SOCIAL MEDIA • Create accounts

• Set privacy and visibility settings

• Publish and manage content to the web

GOOGLE SUITE: DOCS, SHEETS, SLIDES, CLASSROOM

• Create and edit files

• Change font and styles

• Add and edit content

• Understand and navigate menu tabs

• Use Google Classroom to navigate online learning resources

English for Hospitality Course/Module Learning Objectives Duration

ENGLISH FOR

HOSPITALITY LEVELS 3-8

• Ability to communicate with guests, supervisors, and co-workers using proper customer service language

• Familiarity with career ladders within the industry

• Weekly use of technology within the EFH classroom

• Ability to articulate goals, both personal and professional

• Demonstrate confidence and leadership through out-of-class projects, oral presentations, and field trips

6 hours / week

AM / PM

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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U.S. Citizenship Preparation

Course/Module Learning Objectives Duration

CITIZENSHIP • U.S. history and civics lessons • Understanding the N-400 application • Preparation for the interview with a USCIS official • Referral to support services if needed • Follow up sessions and tutorials

Online option available for this course. In-person orientation required at Medford site.

2 hours / week

AM / PM

Math Class (College Preparation)

Course/Module Services Duration

ACADEMIC SKILLS • Build foundational math skills to transition into introductory level college math courses

1.5 hours / week

Tutoring Services

Course/Module Services Duration

TUTORING

One-on-one tutoring provided by trained volunteers • English reading / writing • English speaking / listening • Literacy • Citizenship • Math / GED / HiSET • Computer • College homework help

1.5 hours / week

Career Resources and Referral Services

Course/Module Services Duration

NEXT STEP

SERVICES

• Advise students about career and educational opportunities outside of BEST based on student goals

• Assistance with any application process

By appointment

CAREER AND

RESOURCE

REFERRAL

SERVICES

• Conduct online career exploration, resume building, completion of online applications, cover and thank you letter writing, and interviewing meetings with eligible clients

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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Workshops (Based on Demand)

Course/Module Services Duration

FIRST-TIME HOMEBUYER

• Prepare for the mortgage process • Understand first time homebuyer mortgages • Learn how to find a home • Understand the legal aspects of buying a home • Be able to work with professionals during the homebuying process

4 hours / session

2 sessions

TECH GOES

HOME™

• Learn basic computer skills

• Opportunity to purchase a Google Chromebook for $50 after completing required classroom hours

• Access low-cost internet options

15 hour / course

ONLINE LEARNING • Enroll and register in online language tools, such as USA Learns

• Understand how to use BEST online learning tools o Google classroom o Skills training online resources o Citizenship online resources

• Register and complete industry certifications online o Food safety

1 hour / session

1 session

KNOW YOUR

LOCAL 26

BENEFITS

Understand Local 26 Benefits:

• Regan Associates Legal Plan • Modern Assistance Program (MAP) Employee Assistance Plan

1.5 hours / session

1 session

YOGA AND

BETTER HEALTH

• Use meditation and yoga to reduce stress and increase focus

• Learn English vocabulary relating to the body and health • Access online resources to practice yoga and meditation at home

30 minutes / week

(before class)

ABOVE AND

BEYOND GUEST

SERVICE

• “Wow” guests by offering exceptional guest service experience

• Engage guests in conversations by using polite language

• Personalize guest experiences by anticipating guests’ needs • Role play guest service scenarios

2.5 hours / session

2 sessions

MEET A USCIS

OFFICER

• Meet a USCIS officer and have an opportunity to ask questions

• Prepare for U.S. naturalization process • Learn updates to the U.S. citizenship interview process

2 hours / session

1 session

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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Job Seeker Training Program Cycle 1

January 6 – February 14

Cycle 2 February 24 – April 3

Cycle 3 April 13 – May 22

Cycle 4 June 1 – July 10

Cycle 5 July 20 – August 28

Course/Module Learning Objectives Duration

INTRODUCTION TO

HOSPITALITY: A HOUSEKEEPING

PRE-APPRENTICESHIP

PROGRAM

This six-week, full-time course trains participants for positions in hotel housekeeping departments. Course components include:

• Hands-on skills training in a model hotel room

• Hotel tours

• Two weeks of job shadowing at partner hotels

• Computer skills

• Ergonomics

• Chemical safety and blood-borne pathogens

• Cross-cultural communication skills

• Customer service and professionalism

• Financial literacy

• Branding

• Preventing workplace harassment Following the completion of the pre-apprenticeship program, participants work with career coaches on their job search. Graduates receive a Department of Labor Housekeeping Pre-Apprenticeship credential and 9 college credits at Bunker Hill Community College after completing a prior learning assessment portfolio. Participants seek positions at partner hotels. When they become apprentices, they continue to refine their new skills. Upon successful completion of the apprenticeship, graduates earn a nationally recognized certification from the Massachusetts Department of Labor and 3 additional credits at Bunker Hill Community College.

150 hours

BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES

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BEST Locations

BEST Hospitality Training Email: info@BESThtc.org

Website: BESThtc.org

Student Website: 1234best.com

facebook.com/hospitalitytrainingcenter

@BESTCorpHTC

Dudley Square

2201 Washington Street

Roxbury, MA 02119

Intro to Hospitality/ Housekeeping Pre-Apprenticeship Program for job seekers

Public transportation:

• 15 minute walk from Ruggles or Roxbury T Stations

• 2 minute walk from Dudley Square bus station

Parking available at:

• DTA lot behind building

• City lot across the street

• Attended lot at Harrison Avenue and Taber Street ($15)

Medford

101 Station Landing, 4th Floor Medford, MA 02155

Classes for Local 26 Members and their covered dependents Public transportation:

• 10 minute walk from Wellington T Station on the Orange Line

Parking available at:

• Station Landing Garage

• First two hours are free, after that there is a $3.00 fee and $1.00 per hour charge