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1Copyright © 1999 Profiles International, Inc.
Assessments of the USA & Canada
www.assessments.biz800-808-6311
2Copyright © 1999 Profiles International, Inc.
CALL CENTERS ARE ONE OF THE
FASTEST GROWING SEGMENT OF THE
AMERICAN ECONOMY!
3Copyright © 1999 Profiles International, Inc.
•ADVERTISING•SALES
•COMMISSIONS
•PROMOTIONS
4Copyright © 1999 Profiles International, Inc.
Introduce them to your product
Develop their need to buy
Close the sale
Refer them to other goods & services
5Copyright © 1999 Profiles International, Inc.
“CUSTOMERS GO WHERE THEY ARE
WANTED AND
STAY WHERE THEY ARE
APPRECIATED.”
6Copyright © 1999 Profiles International, Inc.
How do you Measure Call Center Sales
Success?• Calls Per Hour?• Sales Above Quota?• Cross-Over Sales?• Repeat Business?
7Copyright © 1999 Profiles International, Inc.
THE VALUE OF A CLIENT?
IT’S ALL IN THE HANDS OF THE EMPLOYEES!!!
8Copyright © 1999 Profiles International, Inc.
How Do They Get Hired?
9Copyright © 1999 Profiles International, Inc.
Key Factors ForOutstanding Call Center Sales
• SKILLS • KNOWLEDGE• PERSONALITY
10Copyright © 1999 Profiles International, Inc.
How Can You Be Sure ?
11Copyright © 1999 Profiles International, Inc.
1. We Test Your Best-of-the-Best2. We Document Their “Sales DNA”
3. We Create Unique Job Patterns Where Their “Sales Core Competencies” Cluster
12Copyright © 1999 Profiles International, Inc.
• Measures Call Center Sales Knowledge/Skills
• Measures 8 Key Behavioral Characteristics
• Reliable & Valid (Over 10,000 people studied)
• Internet Administration
• Pre & Post Employment
• Established Patterns or We Can Create Your Own Unique Benchmarks
13Copyright © 1999 Profiles International, Inc.
• Knowledge• Assertiveness• Persistence• Empathy
• Drive• Organization• Maturity• Creativity• Incentive
14Copyright © 1999 Profiles International, Inc.
Call Center Sales
Graphic Summary
15Copyright © 1999 Profiles International, Inc.
Call Center Sales
Survey
Narrative
16Copyright © 1999 Profiles International, Inc.
•ADVERTISING
•SALES
•COMMISSION
•PROMOTIONS
It Costs More To Acquire A Client Than to Maintain An Existing
Relationship!
17Copyright © 1999 Profiles International, Inc.
The Call Center Survey™
Now Gives You The Opportunity To Make A
Difference!
18Copyright © 1999 Profiles International, Inc.
Here’s How!!
•Increased Revenue
•Client Retention
•Higher Satisfaction
•Referrals
• More Sales • Fewer Order Cancellations
• Reduce Turnover
• Maximize Productivity
Increase Profits!
19Copyright © 1999 Profiles International, Inc.
Meeting TheCall Center Sales
Challenge!Let’s Get Started Now!
Assessments of the USA & Canada
www.assessments.biz800-808-6311
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