1Copyright © 1999 Profiles International, Inc.

Assessments of the USA & Canada

www.assessments.biz800-808-6311

2Copyright © 1999 Profiles International, Inc.

CALL CENTERS ARE ONE OF THE

FASTEST GROWING SEGMENT OF THE

AMERICAN ECONOMY!

3Copyright © 1999 Profiles International, Inc.

•ADVERTISING•SALES

•COMMISSIONS

•PROMOTIONS

4Copyright © 1999 Profiles International, Inc.

Introduce them to your product

Develop their need to buy

Close the sale

Refer them to other goods & services

5Copyright © 1999 Profiles International, Inc.

“CUSTOMERS GO WHERE THEY ARE

WANTED AND

STAY WHERE THEY ARE

APPRECIATED.”

6Copyright © 1999 Profiles International, Inc.

How do you Measure Call Center Sales

Success?• Calls Per Hour?• Sales Above Quota?• Cross-Over Sales?• Repeat Business?

7Copyright © 1999 Profiles International, Inc.

THE VALUE OF A CLIENT?

IT’S ALL IN THE HANDS OF THE EMPLOYEES!!!

8Copyright © 1999 Profiles International, Inc.

How Do They Get Hired?

9Copyright © 1999 Profiles International, Inc.

Key Factors ForOutstanding Call Center Sales

• SKILLS • KNOWLEDGE• PERSONALITY

10Copyright © 1999 Profiles International, Inc.

How Can You Be Sure ?

11Copyright © 1999 Profiles International, Inc.

1. We Test Your Best-of-the-Best2. We Document Their “Sales DNA”

3. We Create Unique Job Patterns Where Their “Sales Core Competencies” Cluster

12Copyright © 1999 Profiles International, Inc.

• Measures Call Center Sales Knowledge/Skills

• Measures 8 Key Behavioral Characteristics

• Reliable & Valid (Over 10,000 people studied)

• Internet Administration

• Pre & Post Employment

• Established Patterns or We Can Create Your Own Unique Benchmarks

13Copyright © 1999 Profiles International, Inc.

• Knowledge• Assertiveness• Persistence• Empathy

• Drive• Organization• Maturity• Creativity• Incentive

14Copyright © 1999 Profiles International, Inc.

Call Center Sales

Graphic Summary

15Copyright © 1999 Profiles International, Inc.

Call Center Sales

Survey

Narrative

16Copyright © 1999 Profiles International, Inc.

•ADVERTISING

•SALES

•COMMISSION

•PROMOTIONS

It Costs More To Acquire A Client Than to Maintain An Existing

Relationship!

17Copyright © 1999 Profiles International, Inc.

The Call Center Survey™

Now Gives You The Opportunity To Make A

Difference!

18Copyright © 1999 Profiles International, Inc.

Here’s How!!

•Increased Revenue

•Client Retention

•Higher Satisfaction

•Referrals

• More Sales • Fewer Order Cancellations

• Reduce Turnover

• Maximize Productivity

Increase Profits!

19Copyright © 1999 Profiles International, Inc.

Meeting TheCall Center Sales

Challenge!Let’s Get Started Now!

Assessments of the USA & Canada

www.assessments.biz800-808-6311