Practical Strategies to Designing Engaging Portals

Practical Strategies to Designing Engaging Portals

Agenda

• How to get executives engaged early and ensuring they don’t get in the way

• How to effectively run requirement gathering workshops that are not IT focused

• What UX strategies are effective in delivering intuitive user experiences

• And much more

About MeSome work related highlights

• Founder of 2toLead

• Focused on building innovative solutions for Office 365 and Azure

• Global Yammer Partner

• Microsoft Cloud Productivity Partner candidate

• We have delivered over 12 projects within 6 months of launching

• World’s 1st Accessible (AODA compliant) Media Player

• Digital Asset Management solution on top of SharePoint 2013

• Intranet Portal(s)

Kanwal Khipple

About MeContributions to the community

• 5x SharePoint MVP / Office 365 MVP (2014) / Accessibility MVP

• Co-Founder of Toronto SharePoint Business User Group

• SharePoint Saturday Toronto (5 years)

• Co-Author on Professional SharePoint 2013 Branding & Responsive Web Development

• 2x Nielson Norman Award Recipient (2015 / 2014)

• Mentoring those interested in learning

• @kkhipple

Kanwal Khipple

2015

Executives Buy-in

80%Internal ESNs won’t achieve

intended benefits due to lack of

leadership

650mLost productivity

due to in-effective IT

projects

Leaders define a vision

Stakeholder Workshops• 2 day workshop

• 5-12 Stakeholders

• Discuss their biggest pain points

• Alignment of their Strategic Goals

• How to drive ROI

• Commitment and scheduled follow ups

Diffusion of Innovation

Innovators Early Adopters

Early Majority Late Majority Laggards

Show off late Exclusive Preview

Widespread communication –generate buzz

Make it easier(reduce features)

Refine based on earlier adoption lessons

Pilot Access Showcaseemployees

Executive’sCommunication

Low-risk Give control over how & when

Let them experiment

RecruitChampions

Help & Support Talk to current adopters

No commitment trial

Biggest Factors in Low Adoption?

• Not letting your employees be a part of the journey

• Asking for feedback too early

• Executives are not part of the conversation

Effective Requirement GatheringUX Strategies

Risks?

The Playbook

Personae

Empathy Map

Creative Workshop

Six Thinking Hats

Ask. Listen. Respond.

Designing Effective Experiences

Why Invest?

• Deliver a user-centered design

• Empower employees

• Increases adoption

• Improves team collaboration / productivity

Attention

BYOD

Content is like Water

Results as you type – ability to get results immediately without going to the search results page

Images to classify type of result. People, documents, FAQs, etc.

Surface targeted content via #hashtag

Dynamically surface user generated content

How to start?

How do we collaborate?

Reading and answering emails

28%

Searching and gathering information

19%

Communicating and collaborativey internally

14%

Role-specific tasks39%

Real reason to be social

#collabcon

Enabling Dynamic ExperiencesProvide users a default experience

Give users the control on what they want to see

Degrees of Personalization

Thank You

Roadmap

• Ensure everyone understands the vision

• Define metrics that are measured pre and post-launch

• Infuse Champions into your project

• Execute activities that focus on pivoting the culture

• Leverage the platform (OOTB-first & training-second approach)

• Ensure you continue to drive adoption via daily and weekly initiatives post launch

Drive Results

• Working is learning and learning is working

• Shift to an open and collaborative, connected, “social” learning environment

• Leadership means sharing, teaching, and learning

• Innovation is part of everybody’s daily work

• Create a new culture of self-driven life-long learning

Thank You

We’d love to hear from you:

Kanwal Khipplekanwal@2toLead.com

416-888-7777

Upcoming Sessions

• Tues 9AM Richard Harbridge – the Social Enterprise in a Cloud-First & Mobile-First World

• Tues 10:30AM Michael Caldwell – Shifting the Paradigm of Requirements Gathering

• Tues 2:30PM Kanwal Khipple – 10 Reasons Why Yammer is an Effective Onboarding Tool

• Tues 4PM Dan Holme – SharePoint in Action. What we did at NBC Olympics