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Strategic HR Management
CISCO
by
Adil adil@adilwaseem.comwww.adilwaseem.com
built for the human network
● Introduction● Business Facts● Corporate Strategy● Recruitment & Selection● Training & Development● Performance Appraisal● Compensation &
Benefits● References
Outline
Introduction
Officers and directors ● John T. Chambers: Chairman of
the Board
● First COO: Gary Moore
● Chief Strategy officer:Ned Hooper
● FoundersLeonard Bosack along with his wife Sandy Lerner
● Founded in 1984
Name Origin● Cisco is an abbreviation of San
Francisco.
Symbolic reference● suggest that Human Network: built
for the human network
Address● 70 West Tasman Drive 170 West
Tasman Dr SAN JOSE, CA 95134-1706 Introduction
Mission, Goals & Vision
Mission & Goals● Shape the future of the
Internet● Creating unprecedented
value● opportunity for:
○ Customers○ Employees○ Investors○ Ecosystem partners
Vision● Changing the way we Work,
Live, Play, and Learn.
● Revenue in 2011US$ 43.21 billion Net profit margin : 15.02% Operating margin: 17.76%Employees: 71,825
● Stock Symbol NASDAQ: CSCO (Stock Price $20.06 as of 04/18/2012)
● When CISCO become public trade Company: February 16, 1990 Business Facts
Products● CISCO played more important role in
development of Internet● Provide infrastructure of the Internet
& broadest range of the solutions of internet connectivity
● offers tools to manage the Internet sites
Competitors● Competitors: Alcatel-
Lucent, Hewlett-Packard Company, ARRIS Group, Aruba Networks, Motorola
Business facts
● CISCOMarket Cap: 108.90B Employees: 71,825Qtrly Rev Growth (yoy): 10.80%
● ALU = Alcatel-Lucent, S.AMarket Cap: 4.87BEmployees: 79,796Qtrly Rev Growth (yoy): -8.30%
● HPQ = Hewlett-Packard CompanyMarket Cap: 45.70B Employees: 349,600 Qtrly Rev Growth (yoy): -7.00%
Competitors
Corporate and HR strategy
Innovator Strategy● Emphasis is on not to adopt
rigid approach of one technology that favor technology over other
Core values● Dedication to customer
services● Company vision must be
shared with the employee● Employee must be
monitored to check their managerial goals
Recruitment and Selection Methods
● Change● Experiment● Rethink
Training● Trains employees how it
will maintain its winning culture
HRM Strategy
HRM Department
HR Department supported transition employees from:
● in more than 25 countries● companies acquired by Cisco
Department is equipped with:● Automated tools, standard
processes
HR Department ● Use of transition process to act
faster, simpler, and more consistent
● A small team of HR representative
Recruitment and Selection
Recruitment and selection objective
● Increase the number of qualified applicants
● Quickly match prospective job candidates with the right positions
● Increase the speed of recruiting and hiring
● Streamline and monitor internal hiring processes
● Encourage current employees to actively recruit friends
● Receives 70,000 applications a year
Recruitment Practice
Recruitment StrategiesHiring top 10-15%' people in the networking industry
● HR department schedule recruiter events
● Cisco conduct on-campus virtual information sessions
● Internships and Apprenticeship Program
Recruitment Method● Use CISCO Web technologies for
recruiting & interviewing
● Attracting the candidate that most closely matches Cisco’s requirements
● Sharing with employee critical information about CISCO:
○ Vision○ Objective ○ Goals Retention Strategies
Online application● All applications are processed through
online application
Application screening● HR department screened the applicants
Online testing● Applicants are asked to take complete a
personality and/or reasoning test
Competency-based Telephone Interview ● Telephone interview is conducted to
test skills and attributes of applicants
Assessment Centre● Applicant is invited for interview at
assessment centre
Recruitment Practices
Selection Practices
Testing methods ● Hold interviews using Cisco
TelePresence technology
Processing time● CISCO try to be quickest as
possible● Interns- single interview● New graduate and experience
professional 2 round of interviews
Ideal candidate● Who promote CISCO values● Help CISCO grow
Training & Development
● Cisco spent more than $90 million on employee training and development.
● 82% of employees participated in at least one course
● CISCO offer more than 1.5 million hours/year approximately
● Piloted Talent Connection, an internal tool, that allows recruitment teams, managers and employees to work together to match skill sets against internal job openings
● 70% of employee development comes from job experiences
● 20 % comes from feedback
● 10% from e-learning
● CISCO University offer excellent training programs for the employees, 4000 course and 70,000 registration are each quarter
● Cisco also offer Pathfinder training program
● Employee can shift one department to other for nurturing talent
● Thousands of video and tutorial for employee only accessible to employees
Training and development
Performance Appraisal
Annual Employee Performance Management
● Review employee performance and development annually
● Discuss their need for improvement with their managers
Mid-Year Career Discussions● Opportunity for managers and
employees to discuss their development opportunities half way through the year.
In 2012● Cisco is creating Performance
Connection
Compensation & Benefits
Salary Comparison: Software Engineer
● Average CISCO employee earns $112,084 annually
● Alcatel-Lucent employee earns $106,000 annually
● Hewlett-Packard employee earns $107,558 annually
● Flexible working hours through Cisco solutions such as
○ Cisco Virtual Office○ Cisco TelePresence○ Cisco WebEx
● Telecommuting is used by 95 % of employees
● Life Connection's Health Center provides health care for Cisco employees and their families
● Medical, Dental, Vision, Behavioral, Life and accidental development insurance, Disability, financial, 401(K), Employee assistance program
Benefits
● a global employee tuition
● numbers of assistance programs for the employees
● Child scholarship fund for the children of deceased employees.
● Quad- Cisco's internal social network
● employee volunteerism
Compensation and benefits
● Provide comprehensive supports to new employee which results in 80% retention rate
● High-touch human resources (HR) model for new employees to feel them home.
● Onsite orientation meeting to ensure a smooth integration process for the new employees
● New Hire Network helps its members share knowledge, build leadership skills, and develop professional relationships
● 2012 year, Cisco is creating The Leader Playbook for managers and directors to engage employees during times of transition
Challenges for new Employee
Video
http://www.cisco.com/assets/csr/flv/katelyn_employee.mp4
Video
● Acquiring and retaining talent in hypercompetitive markets. People and Strategy; 2000; 23, 3; ABI/INFORM Complete pg. 38.
● Anonymous, (2004). Cisco connects with its workforce. Human Resource Management International Digest, 12(3), 11-14.
● Beliveau-Dunn, J.(2011) An Education Revolution keeps Cisco in Sync. T+D 27-29
● Duffy, J.(2011) Big Events that shaped Cisco. Network world.com, 15.
● Flynn, G. (1996). Cisco Systems' HR is wired for success.Workforce Management, 59.
● Hansen, F. (2005). The new way to pay. Workforce Management, 84(11), 33-33. retrieved from ttp://search.proquest.com/docview/219767133?accountid=2797
● Hegar, K. W. ( 2011 ).Modern Human Relations at Work. Cengage Learning, 390.
References
● Kiger,P. (2003) Cisco's homegrown gamble. Workforce Management, 28-34.
● Linden, R. (2010). Developing a collaborative mindset. Leader to Leader, 2010 (58), 57-62
● O'Reilly, C. A, Pfeffer, J.( 2000 ). Cisco Systems: Acquiring and retaining talent in hypercompetitive markets, People and Strategy, 23.
● McGillin, C. AAM, National Initiatives. Strategies for Recruiting and Retaining Students, CISCO Network Academy http://search.proquest.com/docview/219767133?accountid=27975
● Shields, J. ( 2007 ). Managing Employee Performance and Reward: Concepts, Practices, Strategies. Cambridge University Press, 158, 159, 160.
● Simonite, T. (2011). Smashing the cubicles. Technology Review. 96.
● Snell, S.A., George W. B.(2012).Managing Human Resources. Cengage Learning, 312.
References
● Ed P. (2001). Inside Cisco: The Real Story of Sustained M & A Growth. John Wiley & Sons, 98.
● Turban, E. ( 2006) ,Electronic commerce 2006: a managerial perspective, Pearson Prentice Hall, 55, 56, 57.
● Why new grads love cisco. (2009, Sep 14). Business Week, (4146), 38-n/a.
● Special issue: The top places to work in PR. (2009). PR News, 65(40), n/a-n/a. http://search.proquest.com/docview/204219752?accountid=27975.
● Whitworth, B. (2011). Cisco celebrates open Communication. Communication World, 28(4), 29-32
References
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