Shift Happens for Cardinal Healthcare

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The slides from a speech I recently gave to a great group at Cardinal Healthcare near Chicago. I spoke on change management, innovation and customer service. This is a very limited view of the slides from that presentation.

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Thriving On Change

James Feldman

Keynote Speaker

312-527-9111

www.shifthappens.com

©2011 James Feldman. All rights reserved.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

create a body scan of your businessShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

exceed expectationsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

engage technology

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

MacBook pro
Type faces needto match

utilize social media

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

changing demographics& psychographics

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

find the point of pain

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

you are in the center of change

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

if it’s not broken, break it

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

change how customers think…

NOT what they buy.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

listen = learn

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

knowledge is free wisdom comes from experience

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

how you think is everything!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

obesity has forced a shift

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

there are two choices:the pain of discipline or the pain of regret

2003

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

discipline has benefits

2008

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

logic makes people think

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

emotions make people act

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

use this shift as a new business model

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

define success from your customers perspective

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

question everything

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

repeat what works

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

what’s your vision?

when we change our focus, we change our lives.

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

keep focused on your

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

the achievement of your vision resides in their level of contentment with your solutions

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

don’t reduce your price

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

ask better questions

are you hunting elephants or rabbits?

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

what if? why not? what’s next?

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

change is the key to success

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

make traditionalists squirm

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

genuine wins. uncommon wins.

original wins.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

don’t panic

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

spend energy on solutions

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

take more risksShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

what am I doing differently tomorrow that will obtain better results than I achieved today?

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

when they give you paper

write

the

wrong

way

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

stop ‘shoulding’ all over yourself

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

become extraordinary everyday

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

create your own bucket list

You PROVIDE Solutions

You CREATE Value

You ENGAGE your Customers

You REWARD Loyalty

You do not Major in minor

things

You remain passionate

You make Shift Happen!

Have FUN!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Talk To Me

LinkedIn: www.linkedin.com/in/jamesfeldman

Twitter: @ShiftHappensNow

Hashtag: #shifthappens

www.shifthappens.com

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111