40
Thriving On Change James Feldman Keynote Speaker 312-527-9111 www.shifthap pens.com ©2011 James Feldman. All rights reserved. Shift Happens • Keynote Speaker • Jim Feldman shifthappens.com 312-527-9111

Shift Happens for Cardinal Healthcare

Embed Size (px)

DESCRIPTION

The slides from a speech I recently gave to a great group at Cardinal Healthcare near Chicago. I spoke on change management, innovation and customer service. This is a very limited view of the slides from that presentation.

Citation preview

Page 1: Shift Happens for Cardinal Healthcare

Thriving On Change

James Feldman

Keynote Speaker

312-527-9111

www.shifthappens.com

©2011 James Feldman. All rights reserved.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 2: Shift Happens for Cardinal Healthcare

create a body scan of your businessShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 3: Shift Happens for Cardinal Healthcare

exceed expectationsShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 4: Shift Happens for Cardinal Healthcare

engage technology

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

MacBook pro
Type faces needto match
Page 5: Shift Happens for Cardinal Healthcare

utilize social media

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 6: Shift Happens for Cardinal Healthcare

changing demographics& psychographics

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 7: Shift Happens for Cardinal Healthcare

find the point of pain

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 8: Shift Happens for Cardinal Healthcare

you are in the center of change

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 9: Shift Happens for Cardinal Healthcare

if it’s not broken, break it

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 10: Shift Happens for Cardinal Healthcare

change how customers think…

NOT what they buy.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 11: Shift Happens for Cardinal Healthcare

listen = learn

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 12: Shift Happens for Cardinal Healthcare

knowledge is free wisdom comes from experience

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 13: Shift Happens for Cardinal Healthcare

how you think is everything!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 14: Shift Happens for Cardinal Healthcare

obesity has forced a shift

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 15: Shift Happens for Cardinal Healthcare

there are two choices:the pain of discipline or the pain of regret

2003

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 16: Shift Happens for Cardinal Healthcare

discipline has benefits

2008

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 17: Shift Happens for Cardinal Healthcare

logic makes people think

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 18: Shift Happens for Cardinal Healthcare

emotions make people act

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 19: Shift Happens for Cardinal Healthcare

use this shift as a new business model

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 20: Shift Happens for Cardinal Healthcare

define success from your customers perspective

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 21: Shift Happens for Cardinal Healthcare

question everything

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 22: Shift Happens for Cardinal Healthcare

repeat what works

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 23: Shift Happens for Cardinal Healthcare

what’s your vision?

when we change our focus, we change our lives.

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 24: Shift Happens for Cardinal Healthcare

keep focused on your

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 25: Shift Happens for Cardinal Healthcare

the achievement of your vision resides in their level of contentment with your solutions

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 26: Shift Happens for Cardinal Healthcare

don’t reduce your price

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 27: Shift Happens for Cardinal Healthcare

ask better questions

are you hunting elephants or rabbits?

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 28: Shift Happens for Cardinal Healthcare

what if? why not? what’s next?

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 29: Shift Happens for Cardinal Healthcare

change is the key to success

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 30: Shift Happens for Cardinal Healthcare

make traditionalists squirm

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 31: Shift Happens for Cardinal Healthcare

genuine wins. uncommon wins.

original wins.Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 32: Shift Happens for Cardinal Healthcare

don’t panic

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 33: Shift Happens for Cardinal Healthcare

spend energy on solutions

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 34: Shift Happens for Cardinal Healthcare

take more risksShift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 35: Shift Happens for Cardinal Healthcare

what am I doing differently tomorrow that will obtain better results than I achieved today?

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 36: Shift Happens for Cardinal Healthcare

when they give you paper

write

the

wrong

way

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 37: Shift Happens for Cardinal Healthcare

stop ‘shoulding’ all over yourself

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 38: Shift Happens for Cardinal Healthcare

become extraordinary everyday

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 39: Shift Happens for Cardinal Healthcare

create your own bucket list

You PROVIDE Solutions

You CREATE Value

You ENGAGE your Customers

You REWARD Loyalty

You do not Major in minor

things

You remain passionate

You make Shift Happen!

Have FUN!Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111

Page 40: Shift Happens for Cardinal Healthcare

Talk To Me

LinkedIn: www.linkedin.com/in/jamesfeldman

Twitter: @ShiftHappensNow

Hashtag: #shifthappens

www.shifthappens.com

Shift Happens • Keynote Speaker • Jim Feldman • shifthappens.com • 312-527-9111