Preparation and Lessons Learned from Super Storm Sandy - Larry Carlson/Carol McKinley, United...

The UMH Sandy Experience

20132013

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TEN COMMUNITIESlocated statewide

• Five full service• Five full service

• Five affordable housingve a o dab e ous g

• Centralized Home

UMH

Office

1400 R id t• 1400 Residents

• 1000 Associates1000 Associates

Pre-planningp gLearning from others:

Louisiana, Florida, Texas…     Irene

2012 Emergency Preparedness Conference September 25th

Pre-planningPre-planningPracticing Through Table TopPracticing Through Table Top Scenarios:

LeadershipLeadership

Associates

Residents

Volunteers

First RespondersFirst Responders2011 "Escape The Cape" Exercise

Category I Hurricane 

Relationship BuildingRelationship BuildingPolice,  Fire fighters, 

Office of Emergency Management

Other Community Resources 

Community Emergency Response Teams (CERT)

All Starts in the Planning

Leadership ResponsibilitiesTransportation Needs

Special Resident Needs

Time Frames

Evacuation Sites( d f

Transportation Needs

Communication Avenues

(Memorandums of Understanding)

Supply Needs

Building closure steps

Building Reentry StepsSupply Needs

Staffing

Financial Needs

Contact information

Financial Needs

Equipment Needs

Pet Evacuation

Equipment Needs

Vendor Partnership Responsibilities

H rricane SandHurricane Sandy

Wednesday, October 24y• Ongoing monitoring of the 

storm

• Emergency Management and Insurance Carrierand Insurance Carrier Communication

Preparing for both Shelter in Place and Evacuation

Setting the Stage

•Team Meetings to establish assignments

October 24, 2012

•Team Meetings to establish assignments

•Resident and Associate Meetings

•Information Gathering:What Residents are traveling with us?What Residents are going with family?Completed Contact Form and Rosters initiated

•Notify transportation companies that they are oncall for potential evacuation:  Buses; Wheelchair Vans; Ambulances

•Notify evacuation sites and hotels of potential   evacuation

Evacuation ReadinessEvacuation ReadinessOctober 25, 2013

Home OfficeCommand Center Established

Call Center Initiated

T i D il S WidTwice Daily System Wide Conference Calls 

Evacuation ReadinessOctober 25, 2013

Evacuating Communities Prepping for Move       

Gathering and Packing Supplies

• Food

• Medical Supplies

• Medication

• Medical Charts• Medical Charts

• Linens

• Activities

Evacuation ReadinessOctober 25, 2013

Destination Communities

Preparing for evacuated residents and staff

Evacuation DecisionOctober 26, 2013

L C l CEO/P id t l t t th UMHLarry Carlson, CEO/President relates to the UMH System via conference call that our communities must evacuate; evacuation will take place on Sundayevacuate; evacuation will take place on Sunday October 28, 2012

UMH Board Chair Blesses the team for Godspeed Care in all of our efforts.

Evacuation Preparationsp

Items to be moved are 

October 27, 2013

placed in lobby for efficient mobilization to buses and trucksbuses and trucks

Residents waiting to travel;  Lanyards placed on residents

Evacuation Day   October 27, 2012

Moving trucks arrive at identified time to packidentified time to pack equipment, boxes,…..

Utilized Medical EquipmentUtilized Medical Equipment Moving Vans

Evacuation Day   

Teams established at each community to support loading of buses, ambulances…

Communication between evacuation sites, team leaders, and destinations as transportation left communities.

Evacuation Day   

Evacuation Day to Day Activityy y y

Return to HomeOctober 31 and November 1, 2013

Post Storm:  Assessment of Storm Damage

October 30 and thereon…..

STORM DAMAGE:

Evacuation ‐ $350kMinimal at the ShoresMinimal at the ShoresFAM Roof, foundationBTM Roof and subsequent apartments

Post Storm:  Associate Benevolent Fund

Some Associates returned finding theyhad lost their homes.

Post Storm:  Assessment of Storm Damage

October 30 and thereon…..

Financial Coverage

FEMA  ? 

Insurance ?

• Corporate‐wide Engagement• Proven Evacuation PlanProven Evacuation Plan• Relationships with OEM• Supportive VendorSupportive Vendor Partnerships 

• Central Command Center

Best

• Communication Avenues• Staffing InitiativesC i l fBest 

Practices• Contracts in place for transportation, housing…

• ITIT • Activity Programming• Medical Equipment TransportMedical Equipment Transport

Lessons Learned

• Generator Needs/LoadsNeeds/Loads

• Vendor Trust/Prevention/

• Electric Grid/Power Priority

• Sub Command Center• Gasoline Resources

• Beds• Second Tier of 

• Refrigeration• Laundry

Evacuation Sites

SandyyWe don’t miss her

but

We will never forget her.